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Communicating in the Workplace


Title: Communicating in the Workplace Author: Jennifer Pitts Last modified by: Mark Created Date: 2/21/2000 6:19:26 PM Document presentation format – PowerPoint PPT presentation

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Title: Communicating in the Workplace


14 Inter-Act, 13th Edition
Adults Spend 50 of Their Waking Hours at Work
All other activities
Locating Jobs
  • Job openings
  • Campus career center
  • Online job posting sites
  • Networking
  • Uncover the hidden job market.
  • Reach out to people you know and tell them you
    are in the job market.
  • Network at community events.

The Cover Letter (should be tailored to each
job posting)
  • Short no longer than four paragraphs
  • Express your interest in a position.
  • Include how you learned of the opening.
  • Tell why you are interested in the company.
  • Highlight skills and experiences.
  • Ask directly for an interview.

Professional Résumé
  • Contact information
  • name, address, telephone number, e-mail
  • Career objective
  • Education
  • Employment history
  • Military background
  • Relevant professional affiliations
  • Community service
  • Personal information
  • Special skills
  • References

Cover Letters and Résumés
  • List information clearly.
  • Use a consistent format, including margins,
    indention, spacing, etc.
  • Proofread so that they are error-free.
  • Use good-quality paper (or, if you are sending
    via e-mail, use a simple, clear format).

Computer File Names
  • The 1 job search pet-peeve of mine!
  • Let the name of your files help to market you!
  • Resume
  • Bad resume.doc
  • Good Mark_Grossman_Resume_08-14.doc
  • Cover Letter
  • Bad cover_letter.doc
  • Good M_Grossman_Cover_Letter_08-14.doc

NYS Department of Labor
Applying Electronically
  • Third-party résumé services are becoming
    increasingly popular.
  • E-résumés should use plain text and limited
  • E-résumés should contain a list of key words.
  • Online portfolios may include
  • Résumé
  • Examples of your work video clips, photos
  • Links to your work

Preparing for the Interview
  • 1. Do your homework.
  • 2. Based on your research, prepare a list of
  • 3. Rehearse the interview.
  • 4. Dress appropriately and conservatively.
  • Plan to arrive early.
  • Bring materials.

The Interview
  1. Listen actively.
  2. Think before responding.
  3. Provide specific examples that highlight your
  4. Be enthusiastic.
  5. Ask questions.
  6. Avoid discussing salary and benefits.
  7. Thank interviewer.

After the Interview
  • Send a thank-you note.
  • Self-assess your performance.
  • Contact the interviewer for feedback.

The Worst Interview!
Communicating with Supervisors and Subordinates
  • Managers should
  • Communicate expectations
  • Provide useful feedback
  • Employees should
  • Do more than is expected of them
  • Develop the relationship to the point of mutual

Communicating with a Manager
  • Identify how you can help your manager.
  • Volunteer for specific assignments.
  • Clarify assignments.
  • Ask for feedback.
  • Adapt to your managers communication
  • Develop a mentoring relationship.

Work Relationships
Informational Talk about work topics Collegial Work friends Talk about families and work Do not share personal, private information Special Best friends Meet socially outside of work Share personal, private information
Communicating in Co-worker Relationships
  • Co-worker relationships
  • Develop mutual trust
  • Use interpersonal skills listening,
    collaboration, empathizing, and supporting
  • Work teams
  • Formal group established with a clear purpose and
    appropriate structure
  • Members work together to achieve goals
  • Can be short-lived or ongoing

Characteristics of Effective Work Teams
  • Clear group goal that all can embrace
  • Clear member roles
  • Feedback about performance
  • Team members use their skills to help
  • Commitment to the team and success
  • Collaborative climate
  • Standards of excellence
  • Strong leadership

Task Roles in Teams
Behaviors that help a group make a decision
  • Information or opinion giver
  • Information or opinion seeker
  • Analyzer

Maintenance Roles in Teams
Behaviors that improve interaction in a group
  • Gatekeeper
  • Encourager
  • Harmonizer

How can this groups communication become more
Microsoft Photo
Romance at Work
  • Organizational romance sexual or romantic
    involvement between people who work for same
  • Most organizations forbid romantic relationships
    between supervisors and subordinates.

Communication Technologies for Teamwork
  • Electronic newsletters
  • E-calendars
  • Blogs
  • Podcasts
  • E-surveys
  • Wikis

Digital Communication Etiquette at Work
  • Match your purpose with the social media device.
  • Respond to ideas, not to people.
  • Use social media to add value to a conversation.
  • Respond appropriately and efficiently.
  • Give praise where appropriate.

Social Media at Work
  • Check company guidelines prohibiting social
    networking sites on company computers.
  • Be careful what you Tweet to your followers.
  • Messages could get back to supervisors.
  • Consider using a professional networking site
    such as LinkedIn.
  • Regularly Google your own name.
  • Think twice before posting questionable photos or

Boundary Spanning
  • Boundary spanning communicating with people
    outside your organization in a mutually
    beneficial relationship
  • Customers and clients people, groups, or
    organizations that use your organizations goods
    or services
  • Vendors people, groups, or organizations that
    supply your organization with necessary raw
    materials or other goods and services

Communicating in a Diverse Workplace
  • Culture-Based Work Styles
  • Results-oriented values results of work over
    building relationships at work
  • Relationship-oriented prioritizes building
    relationships at work over the results of work
  • Sequential task completion prefers to break
    larger tasks down into separate parts and
    complete one part at a time, in order
  • Holistic task completion prefers to work on an
    entire task at once

Gender Differences
  • Feminine Linguistic Style
  • Masculine Linguistic Style
  • Rapport talk
  • Meets face needs of others
  • Uses indirect language when giving orders to
  • Acknowledges mistakes directly
  • Uses pronouns we, our, ours
  • Report talk
  • One-upping
  • Assertive statements
  • Direct language when giving orders
  • Indirect language when acknowledging a mistake
  • Uses pronouns I, he, she, they

Gendered Conversation Rituals
Women Men
Apologies see apologies as comfort see apologies as one-down
Feedback praise, then constructive criticism direct criticism without praise
Compliments expect compliment in return may not recognize returning a compliment as important
Argument arguments considered breach of relationship argue vigorously as a ritual, no damage done to relationships
Relationship with manager to appear self-effacing, not likely to brag seek opportunity for networking with top managers and brag about accomplishments
Generational Diversity
  • Intergenerational differences
  • Views of authority
  • Approaches to rules
  • Work vs. leisure
  • Technological competence

The Dark Side
  • Workplace aggression any counterproductive
    behavior at work intended to hurt someone else
  • Verbal aggression sending verbal messages
    intended to hurt someone
  • Behavioral aggression nonverbal acts intended to
    hurt someone
  • Physical aggression nonverbal acts of violence
    against another person with the intent to do
    bodily harm
  • Bullying habitual use of aggression and the
    repeated use of aggression against one target

The Dark Side
  • Sexual harassment
  • Unwanted verbal or physical sexual behavior that
    interferes with work
  • Violates the Civil Rights Act of 1964
  • To cope with sexual harassment
  • Tell person the conduct is unwelcome.
  • Keep private, written notes.
  • After informal methods fail, file formal
    complaint with employer.