Dealing with Difficult People and Tricky Situations Training System - PowerPoint PPT Presentation

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Dealing with Difficult People and Tricky Situations Training System

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Dealing with Difficult People and Tricky Situations Training System Presented by: JANICE DAVIES APS the lady with nice in her name ATTITUDE SPECIALIST – PowerPoint PPT presentation

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Title: Dealing with Difficult People and Tricky Situations Training System


1
Dealing with Difficult People and Tricky
Situations Training System
Presented by JANICE DAVIES APS the lady with
nice in her name ATTITUDE SPECIALIST
2
Your mind is like a rubber bandonce it is
stretched it never goes back to its original
shape
3
  • If you want to improve your life
  • then learn something new from
  • someone who has
  • experienced this before you.
  • because now it is YOUR TURN to
  • learn this amazing life lesson
  • and thats the school of life!

4
Benefits to Me
  • NOW
  • Sleepless nights
  • Worry
  • Try to do better
  • Not Eating
  • Affecting other relationships
  • AFTER
  • Sleeping again
  • Empowered
  • Doing your best
  • Be healthier
  • Happier

5
Can you do this?
  • Have you got some one bugging you?
  • Are you ready to make changes?
  • Are you ready to improve yourself?
  • Do you believe you are worthy?
  • Can you climb a ladder?

6
What you need?
  • An open mind
  • Determination
  • Time to learn
  • Courage to try
  • Willingness to praise yourself

7
My Logo about Life
Ups/downs learning curves choices
8
Dealing with Difficult People and Tricky
Situations
Module One
  • Janice Davies
  • ATTITUDE SPECIALIST
  • janice_at_attitudespecialist.co.nz

www.attitudespecialist.co.nz
9
Whats included
  • Who constitutes a difficult person
  • Learn why people push your buttons
  • Understand different types of personalities
  • Discover the best approaches for each style
  • Learn relationships scenarios
  • Apply useful communication techniques
  • Give positive feedback
  • Understand the importance of esteem and attitude
    relating to difficult people
  • Extra tips and solutions
  • BONUS PRODUCTS

10
Difficult People at Professional Life
  • New customers or Old customers
  • Peers/work colleagues
  • Sales support staff,
  • Front line staff,
  • Accounts Department,
  • Customer Service Department
  • Employees
  • The Boss, manager, supervisor
  • Pupil
  • Teacher

www.attitudespecialist.co.nz
11
Difficult People at Personal Life
  • Parents
  • Children ie. Sons, Daughters
  • Partners
  • Grand Parents
  • Friends
  • Acquaintances or Strangers
  • Neighbours
  • Teenagers

12
Characteristics
  • Playing games
  • Generation differences
  • Skills base
  • Anger
  • Stress
  • Ego
  • Beliefs
  • Attitude
  • Jealousy
  • Frustration
  • Feeling inferior
  • Wants to feel powerful
  • Feeling used
  • Immature
  • Personal Awareness
  • Cultural
  • Self Esteem

13
Present Situation - YOU
  • Who
  • What
  • Where
  • When
  • How

www.attitudespecialist.co.nz
14
Where are you?
  • Self Esteem
  • Relationships
  • Personal Awareness
  • Communication
  • Attitude
  • WHAT OUTCOME DO YOU WANT?

www.attitudespecialist.co.nz
15
3 Personal Situations
  • Family
  • Friend
  • Stranger

www.attitudespecialist.co.nz
16
3 Professional Situations
  • Employee
  • Manager
  • Boss

www.attitudespecialist.co.nz
17
3 Most important ahas
  1. Low Self Esteem
  2. Relationships
  3. Personalities

www.attitudespecialist.co.nz
18
Present Situation - THEM
  • Who
  • What
  • Where
  • When
  • How

www.attitudespecialist.co.nz
18
19
Next Session
  • Take some action
  • Think your situation through with your new
    knowledge
  • Observe them and you
  • Talk to positive person (support)
  • Take notes.do something different

www.attitudespecialist.co.nz
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