Module 4: Communication - PowerPoint PPT Presentation

1 / 37
About This Presentation
Title:

Module 4: Communication

Description:

Module 4: Communication Learning Objectives Nurses as Teachers Preceptor Workshop Module 4: Communication & Conflict Management What does this have to do with ... – PowerPoint PPT presentation

Number of Views:235
Avg rating:3.0/5.0
Slides: 38
Provided by: BillSou
Category:

less

Transcript and Presenter's Notes

Title: Module 4: Communication


1
Module 4 Communication Learning Objectives
2
Nurses as Teachers Preceptor Workshop Module 4
Communication Conflict Management
3
Shall we JUGGLE?
What does this have to do with communication or
conflict management?
4
Effective Communication
  • Sender has responsibility for clarity
  • Reputation plays a role
  • Success may depend on the relationship
  • Awareness of personal values and biases is
    essential
  • Feedback plays an important role

5
Good Communication
  • Employ clear, concise words
  • Use language that the listener understands
  • Focus on the present
  • Choose the right environment
  • Select the right time
  • Understand the other persons stress level

6
  • Verbal
  • The words we use
  • Vocal
  • Our tone and intensity The music we play with
    our voices
  • Visual
  • Everything the listener can see the meaning
    received

7
  • line up.

8
Non-Verbal Communication
  • 85 of communication
  • Less conscious than verbal
  • Must be aware of personal style of non-verbal
    communication (physical appearance, posture,
    gait, facial expressions, gestures, touch,
    etc.)

9
Your Communication Nemesis
10
Factors that affect Communication
  • Attitudes Values
  • Culture
  • Developmental Level
  • Physical psychological barriers
  • Personal space
  • Roles relationships
  • Environment
  • Generational Differences
  • Level of self-esteem

11
Barriers to Communication
  • Not listening
  • Reassuring clichés
  • Giving advice
  • Expressing approval or disapproval
  • Requesting an explanation
  • Defending
  • Belittling feelings
  • Stereotyped comments
  • Changing the subject

12
Tools to Improve our Communication
  • Rephrasing/Paraphrasing
  • I statements
  • Behavior Specific Feedback
  • Reaction (I hear what you are saying)
  • Pay attention to non-verbal communication
  • (85 of our communication)
  • Active Listening

13
  • Communicating.across the generations.

14
  • Speech - 150 words per minute
  • Thought - 400-500 words per minute
  • What happens in the gap?
  • Jump to conclusions
  • Daydream
  • Plan a reply
  • Mentally argue with the speaker

15
Guidelines for Active Listening
  • Slow down your internal processes and seek data.
    Do not interrupt the speaker.
  • 2. The more information you acquire through
    listening, the less interpretation you do (making
    up the missing pieces or motivations). The less
    information you have, the more interpretation you
    do.
  • 3. Realize that the first words from the other
    person are not necessarily representative of
    inner thoughts and feelings. Be patient.

16
  • 4. When listening, suspend your own beliefs,
    views, and judgments, at least temporarily.
    Attempt to understand the perspective of the
    other person, particularly if it is different
    from yours.

17
  • 5. Realize that any judgments or labels
    strongly influence the manner in which you listen
    to the other person.

18
  • 6. Appreciate the difference between
    understanding other peoples perspective and
    agreeing with them. First strive to understand.
    Then you may agree or disagree.
  • 7. Effective listening is based on an inner
    desire to learn about anothers unique experience
    of the world.
  • Source Olen, D. (1993). Communicating Speaking
    Listening to End Misunderstanding and Promote
    Friendship. Germantown, WI JODA Communications.

19
Assess your listening p99
20
Dynamic Tension
Agreement is not normal!!!
You have to search for the common ground through
the pathway of your differences. -Tim
Porter-OGrady
21
We are all unique personalities.
22
Strategies
  • Work out if the issue is worth arguing over
  • Cool off before discussing it
  • Keep in mind the win-win philosophy (resolve
    it, dont ruin it)
  • Remember that people dont have to agree with
    you
  • Define the problem and stick to the topic
  • Show respect for their point of view (pay
    attention and listen)
  • Talk clearly and reasonably
  • Try to find point of common ground

http//www.betterhealth.vic.gov.au/bhcv2/bhcarticl
es.nsf/pages/family_conflict_how_to_c
23
a Communication ModelAEIOU
  • Assume the other person means well
  • Identify their positive intention and state it
    to them.
  • Be compassionate to have a sympathetic
    consciousness of anothers distress and desire to
    alleviate the distress.

24
  • Express your feelings
  • Affirm the positive intention.
  • Express your own specific concern.
  • Tell the truth.
  • Identify the desired outcome
  • Propose the changes you would like to
  • occur in a non-defensive way.
  • Use the phrase I would like rather
  • than I want to
  • Be flexible.

25
  • Outcome state the outcome you expect
  • Emphasize the positive expectation for both.
    (People will buy into the proposal if they feel
    positive about the change)
  • Commit to a resolution.
  • Understand ask for mutual understanding
  • Could we agree to this for a while and see if it
    works for both of us?
  • Consider alternative options if not accepted.
  • Determine what the other person is willing to
    do, or give up, to get what they want.
  • Propose a solution that reflects your
    understanding of both parties needs and desires.
  • Summarize each partys agreed-on actions.

26
(No Transcript)
27
Everything else
What we can control
Everything else
Everything else
Everything else
28
You have the power to look at your own
involvement, to observe your response, to change
it. --Stephen Covey
29
Personality Styles
30
The culture of Rural
31
Mapping the Awareness Wheel
I Feel
I Think
The Conflict
I Sense
I Want
I Do
32
communication technique
I feel__________________________________ When
you_____________________________ And I want you
to_______________________ Does that sound fair?
33
Practice with the awareness wheel
I Feel
I Think
The Conflict
I Sense
I Want
I Do
34
technology
35
Precepting in Practicean Implementation Strategy
  • How can you impact the socialization of new
    hires?
  • What would the ideal work environment for
    effective communication and successful conflict
    management look like?
  • What resources do you have at your facility to
    make this a reality?

36
Lessons from Noahs Ark
  • 1. Don't miss the boat.
  • 2. Remember that we are all in the same boat.
  • 3. Plan ahead. It wasn't raining when Noah
    built the Ark.
  • 4. Stay fit. When you're 600 years old, someone
    may ask
  • you to do something really big.
  • 5. Don't listen to critics just get on with the
    job that needs
  • to be done.
  • 6. Build your future on high ground.
  • 7. For safety's sake, travel in pairs.
  • 8. Speed isn't always an advantage. The snails
    were on
  • board with the cheetahs.
  • 9. When you're stressed, float a while.
  • 10. Remember, the Ark was built by amateurs, the
    Titanic by
  • professionals.
  • 11. No matter the storm, there's always a rainbow
    waiting.

37
Wisdom develops when people can talk about their
differences without a need to change the other
person. -Gregory Bateson
Write a Comment
User Comments (0)
About PowerShow.com