Insurance Institute for Business

1
Insurance Institute for Business Home Safety

• Even if the worst happens,
• be prepared to stay

2
What If . . .?

• Natural, human-caused, technological or
• building-specific disaster
• Could you contact employees / vendors /
  customers?
• What if your equipment or machinery were damaged?
• What if you lost valuable information/data?
• Would you lose market share or reputation?

3
WHY PLAN?
Disaster Resilience
Preparedness is an essential element of a
resilient and secure Nation. Presidential
Proclamation, September 4, 2009
4
Protect Your Business

• Open for Business was designed to provide small
  to mid-sized businesses with the tools needed to
  create a comprehensive business continuity plan.

5
Objectives of Business Continuity Planning

• Protect people and property
• Resume critical business operations
• Minimize downtime
• Remain competitive
• Preserve reputation
• Meet obligations

6
Before You Begin

• Senior-level support is critical
• Budgeting
• Make planning a company-wide priority
• Engage employees
• Planning is more manageable
• Employee cooperation The plan is only as good as
  its execution

7
(No Transcript)
8
Planning Process

• Identify potential threats and impacts
• Establish controls to minimize risk
• Create procedures for effective response and
  incident management
• Recover your business
• Plan for recovery of IT systems data
• Develop a business continuity plan (operations)
• Implement employee awareness/education, training
  exercises
• Maintain update the plan

9
Identify Your Risks

• Natural hazard events
• Intentional or unintentional human-caused
  incidents
• Technological failure
• High absenteeism
• Building specific
• problems

10
What Could Happen - Impacts

• Look beyond natural disasters
• Geographic location
• Building structure
• Building infrastructure
• Vendor/Supplier continuity
• Data storage
• Standard company procedures

11
Put Controls In Place

• What can you do to prevent the identified
• risks from causing a business interruption?
• You cant stop the event, but you can
• Mitigate property loss
• Prevent loss of data
• Plan for a recovery location
• Set up back-up telecommunications strategies
• Encourage employees to return to work
• Transfer risk

12
Incident Management and Crisis Communication

• Life safety
• Incident stabilization
• Damage assessment
• Property conservation
• Crisis Communications

13
Recover Your Business
14
Recover Your BusinessContacts

• Employees
• Key Suppliers/Vendors
• Key Contacts

15
Recover Your BusinessMaintain Operations

• Critical Business Functions
• Vital Records
• Critical Telephone Numbers
• Critical Supplies
• Equipment/Machinery/Vehicles

16
Recover Your BusinessOffice Setup

• Recovery Location
• Computer Equipment Software
• Voice/Data Communications
• Miscellaneous Resources

17
Recover Your BusinessMake It Stick!

• Implement company-wide changes
• Make BC plan education part of new-hire training
• Add BC plan policies and procedures to employee
  handbook
• Maintenance, testing, and training
• Update the plan regularly
• Test the plan at least once per year
• Conduct periodic reminder training

18
Recover Your Business Update

• At least once per year, better every 6 months
• Employee turnover
• Major policy change

19
Recover Your Business Test Refine

• Hold regular drills
• Fire/Tornado
• Table top exercises
• Simulated exercises
• Full exercises

Is your plan on target?
20
Open for Business www.DisasterSafety.org
21
Online Training Series
22
(No Transcript)
23
Thank you.Any questions?
Presenter Name Title/Organization Phone
E-mail Website
24
DISCLAIMER

• IBHS SHALL HAVE NO LIABILITY, IN NEGLIGENCE, TORT
  OR OTHERWISE WITH RESPECT TO THE USE OF ANY OF
  THE INFORMATION AND/OR PRACTICES DESCRIBED IN
  THIS SLIDESHOW.  ALTERATIONS OR MODIFICATIONS TO
  ANY OF THE CONTENT OF THIS SLIDESHOW ARE THE SOLE
  RESPONSIBILITY OF THE PERSON AND/OR BUSINESS
  MAKING SUCH ALTERATIONS OR MODIFICATIONS.
   NOTHING CONTAINED IN THIS SLIDESHOW IS INTENDED
  OR WRITTEN TO BE USED, NOR MAY IT BE RELIED UPON
  OR USED, BY ANY PERSON AND/OR BUSINESS AS LEGAL
  ADVICE.