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TRAINING STRATEGY: NEW EMPLOYEES

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TRAINING STRATEGY: NEW EMPLOYEES Presented by Erlinda Martinez Chaffey College GENERAL INFORMATION Admissions and Records Educational Code Title V Funding State ... – PowerPoint PPT presentation

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Title: TRAINING STRATEGY: NEW EMPLOYEES


1
TRAINING STRATEGYNEW EMPLOYEES
  • Presented by
  • Erlinda Martinez
  • Chaffey College

2
General Information
  • Admissions and Records
  • Educational Code
  • Title V Funding
  • State Controllers Office

3
TRAINING OVERVIEW
  • Who?
  • New employees
  • What?
  • Computer Access
  • Training Phases 1-5
  • 2 hour sessions for 3 days
  • Hands-on
  • Where?
  • Rancho Campus
  • IT Department

4
TRAINING OVERVIEW-CONTINUED
  • When?
  • According to academic processing cycle and just
    before peak times
  • Why?
  • Building block approach
  • Logical and Gradual
  • How?
  • Classroom setting
  • One-on-one
  • Workshop participation
  • Shadow/Coaching
  • Hands-on

5
CUSTOMER SERVICE WORKSHOP
  • Service Specific
  • One Hour Workshop

6
Managers Report
  • Summary
  • AR Quiz

7
On-Going Training
  • Staff Development Meetings
  • Policy and Procedure Updates
  • Refresher Training

8
Training Overview
  • Orientation
  • Technical
  • Tasks Tools
  • AR Functions
  • Cashiering Functions
  • Customer Service Workshop

9
PHASE I ORIENTATION
  • Welcome
  • Expectation and Role of Staff Members
  • Office Guidelines Attendance Reporting
  • Computer Access and Responsibilities
  • FERPA The Law and Your Responsibility
  • Performance Evaluation Process
  • Academic Calendar, Staff Directory, Task List,
    College Culture, Inter-Office Dynamics
  • One-Stop Shop
  • Q-Matic Services

10
PHASE II TECHNICAL TRAINING
  • Security Clearance
  • Student Look-Up
  • Registration Functions
  • Cashiering Functions

11
PHASE III TASKS TOOLS
  • Documentation/Online Resources
  • Hands On
  • CCCApply
  • My ChaffeyVIEW (Web Advisor)
  • Phones
  • Photo ID Services
  • Shadow/Observation
  • Help Desk
  • Lobby/Web Attendant
  • AR Counter
  • Express Window

12
PHASE IV-PART A ADMISSIONS RECORDS FUNCTIONS
  • Session I
  • Accreditation
  • CCCApply
  • Session II
  • High School Partnership Program
  • Special Groups
  • Session III
  • Policies Procedures
  • AR Forms
  • Session IV
  • Residency Determination
  • AR Quiz

13
PHASE IV-PART B CASHIERING FUNCTIONS
  • Session I
  • Policies and Procedures
  • Regulations
  • Auditing
  • CO-TOP
  • Session II
  • Test Account

14
PHASE VCUSTOMER SERVICE WORKSHOP
  • Interactive Presentation
  • Student Advocacy
  • Conflict Resolution
  • Confidentiality
  • Professionalism
  • Hierarchy of Referrals

15
Questions and answers
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