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Professionalism in the Workplace

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... Crossing Professional Boundaries From the Co-Workers Perspective Professional Team Expectations of Professional Team Members Functional Trust Mutual ... – PowerPoint PPT presentation

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Title: Professionalism in the Workplace


1
Professionalism in the Workplace
  • Denise Thornby RN, MS

2
Is it the role or the behavior?
3
Professions
  • have a body of knowledge, scope of practice,
    agreed upon values, oath or code and
    accountability to our society for their
    profession and their professional behavior.

4
  • Social Workers
  • Lawyers
  • Physicians
  • Nurses
  • Teachers
  • Lawyers
  • Flight Attendants..

5
Professionalism
  • Describes a certain type of behavior in the
    workplace
  • Based on our values and understanding of our
    professional roles
  • Evidenced in our behavior

6
How professionalism is judged
  • Against a set of expectations or standards
  • From our own personal values set and
    understanding of what professionalism means
  • May be situational in nature
  • Strongly influenced by culture

7
Professionalism is in the eye of the beholder
8
(No Transcript)
9
Unprofessional!
10
Professional is judged through
  • Our Image
  • Our Communication
  • Our Competence
  • Our Demeanor

11
From the Patients Perspective
  • Trustworthy
  • Competent
  • Empathetic
  • Respectful
  • Caring

12
Our relationships with patients
  • Therapeutic context
  • Safety, trust and ethical behavior are
    foundational
  • Relationship has boundaries
  • Vulnerability of patients and the imbalance of
    power

13
Respectful of their
  • Needs
  • Beliefs
  • Concerns
  • Values

14
Crossing Professional Boundaries
  • Non-therapeutic relationships
  • Inappropriate communication
  • Inappropriate self-disclosure
  • Exploitation money, gifts
  • Breaches of confidentiality

15
From the Co-Workers Perspective
  • Trustworthy
  • Competent
  • Supportive
  • Respectful
  • Accountable

16
Professional Team
17
Expectations of Professional Team Members
  • Functional Trust
  • Mutual Respect
  • Open Communication

18
Functional Trust
  • All people have an equal need for respect
  • Respect is the basic foundation of all healthy
    personal relationships
  • Each team member is equally important
  • Each team members work is equally important

19
Mutual respect
  • All people have an equal need for respect
  • Respect is the basic foundation of all healthy
    personal relationships
  • Each team member is equally important
  • Each team members work is equally important

20
Open Communication
  • Team members talk to each other about issues
    directly
  • All team members avoid the 3 Bs
  • Supportive feedback is given generously
  • Corrective feedback is helpful, tactful and
    constructive

21
(No Transcript)
22
Where Do I Start?
23
Qualities and Characteristics of a Professional
24
Professionals are
  • Competent
  • Trustworthy
  • Respectful
  • Act with Integrity
  • Considerate
  • Empathetic

25
Professionals are
  • Courteous
  • Dependable
  • Cooperative
  • Committed

26
Always do your best. What you plant now, you will
harvest later.
Og Mandino
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