Managing the global workforce: Challenges and strategies

1
Managing the global workforce Challenges and
strategies
????? ??? Cara Chen
2
Introduction
3
Case

• ??Steve Prestwick
• ??RD project in Singapore
• ??put together a team with all the experts
  needed to get the new facility up and running
  smoothly in its first two years.
• ??focus on Cara
• What can Steve do?(to be continued)

4
Survey Interview

• Survey??1.three criteria(firms)
• -????
• -????
• -??GHRM????
• 2.senior managers
• Interview8 firms,24 professionals
• four questions
• -key global pressures
• -HR issues
• -leading edge
• -knowledge(for
  professionals)

5
Challenges Strategies

• Three Challenges
• -Deployment
• -Knowledge dissemination/Innovation transfer
• -Talent Identification and Development
• Four Strategies
• -Aspatial Careers
• -Awareness-Building Assignments
• -SWAT Teams
• -Virtual Solutions

6
ChallengesDeployment

• ??????(????)
• ???-???(????,??,??)v.s.????
• ????
• ???? v.s. local nationals
• ????
• ???
• cross-cultural ignorance
• Getting managers to stop relying on physical
  transfers and to think globally about resources
  is not easy.

7
Knowledge dissemination/Innovation transfer

• ??????
• -information(center v.s. everywhere)
• -valuable market and production technology
  information are being produced outside the parent
  location.
• ??MS(????)
• Cross-functional communication
• language compounded the trust problem

8
Talent Identification and Development

• ??GM Corp.
• GHRM???????who
• 1.identification
• 2.selection(cultural biases)
• ??Amoco Corp. in Norway
• 3.motivation

9
Strategies-Aspatial Careers

• Who
• Globally oriented, highly mobile people,with
  proven ability and company loyalty
• What
• Corps of experts with borderless careers on
  long-term overseas assignment

10
Awareness- Building Assignments

• Who
• High potential employees early in their
  careers
• What
• 3 to 12 month assignments

11
SWAT Teams

• Who
• Technical specialists
• What
• Short-term,project-length assignments

12
Virtual Solutions

• Who
• Non-rotating employees who need overseas
  connections
• What
• Electronic communications

13
Diagnosing the Challenges(strategyAspatial
careers)

• DeploymentGeographically relocate employees with
  high level skills and rich cross-cultural
  perspective
• Knowledge DisseminationEmployees with id-depth
  global experiences networks in leadership
  positions across sites
• Talent ID DevelopmentRotation as development

14
Diagnosing the Challenges(strategyAwareness-Buil
ding assignments)

• DeploymentTechnically competent, high potential
  employees
• Knowledge DisseminationCross-cultural immersion
  to produce global perspective
• Talent ID DevelopmentScreening for ability to
  function out of own culture

15
Diagnosing the Challenges(strategySWAT Teams)

• DeploymentSpecialized skills on an as-needed
• Knowledge DisseminationTransfer of technical
  processes systems
• Talent ID DevelopmentSpecialized skills honed
  through varied frequent applications

16
Diagnosing the Challenges(strategyVirtual
solutions)

• DeploymentVideoconferencing E-mail allow
  virtual deployment
• Knowledge DisseminationWeb pages, bulletin
  boards, intranets, distance learning
  interactive training disperse information across
  locations
• Talent ID DevelopmentGHRIS, electronic job
  posting, video virtual interviews ID and screen
  for assignments

17
Implementing the Strategies(Aspatial careers)

• Encourage company over country culture
• Assign within culturally homogenous regions
• Use pan-region selection meetings
• Evolve selection criteria that are shared across
  countries
• Provide cross-cultural training for families
• Recognize family life-cycle realities

18
Implementing the Strategies(Awareness Building
Assignments)

• Rotate employees with demonstrable
  competence(?????)
• Use to develop local nationals

19
Implementing the Strategies(SWAT Teams)

• Best SWAT team member has single contributor
  mindset
• Use to spread acultural innovation
• Good at smaller locations or at start-up
• Recognize clear limitations

20
Implementing the Strategies(Virtual Solutions)

• Encourage virtual friendships
• Couple with cross-culture awareness training
• GHRIS works best with standardized information
• GHRIS trade-off between standardized information
  universal access
• Global job posting for clearly defined jobs
• Dont expect instant results

21
Conclusion

• What can Steve do?
• four strategiespost jobs on an internal
  bulletin boardset up web pagescouting for a
  local national
• My opinion