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Software Project Management

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Software Project Management Lecture 14 Outline Introduction of ISO and its standards ISO 9000 Quality Management System What is ISO? First Pakistani company certified ... – PowerPoint PPT presentation

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Title: Software Project Management


1
Software Project Management
  • Lecture 14

2
Outline
  • Introduction of ISO and its standards
  • ISO 9000 Quality Management System

3
What is ISO?
  • International Organization for Standardization
  • Objective to develop standards and not to
    certify companies
  • Around 148 countries members
  • Around 18000 standards produced
  • Technical committees formed for devising
    standards, TC 176 for ISO 9001

4
What is ISO?
  • First Pakistani company certified in 1994
  • More than 3,000 companies certified to ISO 9001
    in Pakistan
  • More than 220 Certification (Auditing) Agencies
    throughout the world of which around 15 have
    offices in Pakistan

5
Some ISO Standards
  • ISO 26000 Social responsibility
  • ISO 31000 Risk Management
  • ISO 9000 Quality Management
  • ISO 14000 Environmental Management

6
ISO 9000
  • The ISO 9000 family addresses "Quality
    management". This means what the organization
    does to fulfill
  • the customer's quality requirements, and
  • applicable regulatory requirements, while aiming
    to
  • enhance customer satisfaction, and achieve
    continual improvement of its performance in
    pursuit of these objective.

7
ISO 9001
  • ISO 9001 is a series of standards describing
    the requirements for establishing and maintaining
    a quality management system in an organization

8
ISO 9001
  • ISO 9001 is the document that contains the
    requirements.
  • The other documents are very important and
    helpful in developing and improving quality
    management systems. The family of documents
    include
  • ISO 9000 Quality Management Systems-Vocabulary
  • ISO 9001Quality Management Systems-Requirements
  • ISO 9004Quality Management Systems-Guidelines
    for Improvements
  • In the past, ISO 9002 and ISO 9003 also existed
    but became obsolete when the 2000 revision of the
    standard was released.

9
Revisions of ISO 9001
Second revision named as ISO 90012000
2008
2000
First revision named as ISO 90011994
1994
Originally released as ISO 90011987
1987
10
ISO 90012000 Family of Standards
  • CORE STANDARDS
  • ISO 90002000 Fundamentals and Vocabulary
  • ISO 90012000 QMS Requirements
  • ISO 90042000 Guidelines for Performance
    Improvement
  • SUPPORTING STANDARDS
  • ISO 100051995 Guidelines for Quality Plans
  • ISO 100062003 Guidelines for Project
    Management
  • ISO 100072003 Guidelines for Configuration Mgt
  • ISO 10012 Measurement Management System
  • ISO 100132001 Documentation
  • ISO/TR 100141999 Economics Of Quality
  • ISO/TR 100152000 Training
  • ISO/TR 100172003 Statistics
  • ISO 190112003 Auditing
  • ISO 100022004 Complaint handling
  • ISO 10001 Market based Code of Conduct
  • ISO 10003 External Dispute Resolution System

11
Application of ISO 9001
  • ISO 9001 is applicable to any type and any size
    of organization
  • It is not an industry specific or product
    specific standard
  • ISO 9001 involves third party certification
  • an independent auditing agency audits the
    organization against the requirements of the
    standard and issues certificate on successful
    compliance
  • ISO 9001 Certification is valid for three years
  • initial certification audit
  • yearly or half-yearly surveillance audits

12
  • For your employees
  • Staff gets a better understanding of their role
    and objectives, by having a documented management
    system.
  • They benefit from reduced stress levels, because
    they are using an efficient management system and
    because they know what is expected of them.
  • They get increased morale and a sense of pride
    through achieving the goals of registration and
    customer satisfaction.
  • New staff can immediately learn their job,
    because the details are in writing.

13
  • For your organization
  • Your products will be of a more consistent
    quality, and you will produce fewer rejects.
  • You gain cost savings, because your production
    will be more efficient. There are economies in
    production (because your systems are controlled
    from start to finish), and economies in time that
    was formerly spend re-doing work.
  • You can improve the quality of your raw materials
    by requiring your suppliers to have a ISO 9001
    system.
  • Export marketing is easier, because some foreign
    buyers recognize ISO 9001 (BS 5750).

14
  1. You can expect preferential treatment from
    potential customers who have ISO 9001
    certification. This means an increase in new
    business.
  2. You secure greater customer loyalty, because you
    continuously satisfy their needs and give them no
    cause to seek another supplier. That means you
    suffer fewer customer losses.
  3. You can use ISO 9001 in your publicity to win
    more sales.
  4. ISO 9001 helps you minimize the risk of producing
    unsafe products. It may also give you some
    protection law against product liability claims.
  5. Being first in your area or industry may put you
    ahead of your rivals by 18 months to two years.

15
  • For your customers
  • Your customers get a known level of quality that
    is independently audited.
  • They get a means of choosing between competing
    suppliers.
  • They can have more confidence in your goods.
  • ISO 9001 minimize their risk, by publishing
    responsibility on to their supplier (i.e. you).
  • They can manage you, their supplier, better by
    specifying that you must have a ISO 9001 system.
  • They can assess your quality system, and thus
    check your ability to produce satisfactory goods
    and services.

16
Essential features of the ISO 9000 family
  • ISO 90012008 is the standard that provides a set
    of standardized requirements for a quality
    management system, regardless of what the user
    organization does, its size, or whether it is in
    the private, or public sector. It is the only
    standard in the family against which
    organizations can be certified although
    certification is not a compulsory requirement of
    the standard.
  • The other standards in the family cover specific
    aspects such as fundamentals and vocabulary,
    performance improvements, documentation,
    training, and financial and economic aspects.

17
Changing Scope of Quality
to
Organizational Quality Dept.-Wise Performance
from
Only Product Quality
18
8 Quality Management Principles
Customer-focus
8 QUALITY MANAGEMENT PRINCIPLES
Mutually beneficial supplier relationship
Leadership
Factual Approach to Management
Involvement of People
Continual Improvement
Process Approach
System approach to management
19
1. Customer Focused
  • Organizations depend on their customers and
    therefore should
  • understand current and future customer needs,
  • meet customer requirements, and
  • strive to exceed customer expectations.

20
2. Leadership
  • Leaders should
  • establish unity of purpose (vision and mission)
  • provide direction to the organization (policy and
    objectives)
  • provide resources to achieve organizations
    objectives

Corporate Goal
21
3. Involvement Of People
  • People at all levels are the essence of an
    organization. Therefore,
  • their full involvement enables their abilities to
    be used for the organizations benefit

22
4. Process Approach
  • Organizations need to do more than simply monitor
    process outputs, (typically through inspection
    activities)
  • they must also control all process inputs,
    (people, facilities/equipment, material and
    methods)
  • and, they must establish appropriate controls
    over the transformation activities, (if desired
    results are to be achieved consistently and
    efficiently)

Resources
Transformation
Inputs
Outputs
23
5. System Approach To Management
  • Organizations must understand a system is a set
    of interrelated processes, and
  • the output of one process is the input to one or
    more subsequent processes, so
  • It is critical to manage the white space (or
    interface) between processes to ensure that the
    overall system is effective

24
6. Continual Improvement
  • Continual improvement should be a permanent
    objective of the organization

Continual Improvement
Plan
Act
  • Measure/Monitor Results against Objectives
  • Improve Process, and
  • Change QMS as needed to achieve and sustain
    Desired Results

Results
Do
Check
QMS
Baseline Performance
25
7. Factual Approach To Decision Making
  • Effective decisions should be based on
  • the analysis of data and information

DECISION
COLLECTION OF DATA
ANALYSIS
26
8. Mutually Beneficial Supplier Relationships
  • An organization and its suppliers are
    interdependent. Therefore
  • a mutually beneficial relationship should be
    established between them to enhance the ability
    of both to create value

VENDORS
PRODUCT OR SERVICE

ORGANIZATION
27
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28
Why an organization should implement ISO 90012008
  • Without satisfied customers, an organization is
    in peril!
  • To keep customers satisfied, the organization
    needs to meet their requirements.
  • The ISO 90012008 standard provides a tried and
    tested framework for taking a systematic approach
    to managing the organization's processes so that
    they consistently turn out product that satisfies
    customers' expectations.

29
How the ISO 90012008 model works
  • The requirements for a quality system have been
    standardized - but many organizations like to
    think of themselves as unique. So how does ISO
    90012008 allow for the diversity of say, on the
    one hand, a "Mr. and Mrs." enterprise, and on the
    other, to a multinational manufacturing company
    with service components, or a public utility, or
    a government administration?
  • The answer is that ISO 90012008 lays down what
    requirements your quality system must meet, but
    does not dictate how they should be met in any
    particular organization. This leaves great scope
    and flexibility for implementation in different
    business sectors and business cultures, as well
    as in different national cultures.

30
  • Checking that it works
  • The standard requires the organization itself to
    audit its ISO 90012008-based quality system to
    verify that it is managing its processes
    effectively - or, to put it another way, to check
    that it is fully in control of its activities.
  • In addition, the organization may invite its
    clients to audit the quality system in order to
    give them confidence that the organization is
    capable of delivering products or services that
    will meet their requirements.
  • Lastly, the organization may engage the services
    of an independent quality system certification
    body to obtain an ISO 90012008 certificate of
    conformity. This last option has proved extremely
    popular in the market-place because of the
    perceived credibility of an independent
    assessment.
  • The organization may thus avoid multiple audits
    by its clients, or reduce the frequency or
    duration of client audits. The certificate can
    also serve as a business reference between the
    organization and potential clients, especially
    when supplier and client are new to each other,
    or far removed geographically, as in an export
    context.

31
Quality management principles
  • http//www.iso.org/iso/iso_catalogue/management_an
    d_leadership_standards/quality_management/qmp.htm
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