ISO 9001:2000 ?????????? - PowerPoint PPT Presentation

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Title:

ISO 9001:2000 ??????????

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iso 9001:2000 iso 9000 – PowerPoint PPT presentation

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Date added: 16 October 2019
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Title: ISO 9001:2000 ??????????


1
ISO 90012000??????????
2
ISO 9000?????????
  • 1.??????????????
  • 2.?????ISO 9000?????
  • 3.????????????
  • 4.???????????
  • 5.????????

3
ISO 9000???????
  • ?????,???????
  • ??????????????
  • ??????????
  • ??ISO 9000??????????

4
ISO 9000???????
  • 1.???????
  • -???ISO 9000?????? 
  • 2.?????,?????
  • -????,???????? 
  • 3.?????,?????? 
  • 4.????????,?????
  • -??????????????

5
ISO 9000?????P-D-C-A
  • P(Plan) ???????
  • D(Do) ????
  • C(Check) ?????
  • A(Action) ??????????

6
?????????
1.????(WHY) ?? 2.????(WHAT)
???? 3.????(WHO) ??
  • 4.????(WHERE)
  • 5.????(WHEN)
  • 6.????(HOW)

????
??5W 1H
7
ISO 9000????????
  • ?? ? ? ? ?
  • 1.0 ? ? ?????????
  • 2.0 ???? ???????????
  • 3.0 ? ? ?????????????
  • 4.0 ???? ???????
  • -????????
  • -???????????

8
ISO 9000????????
  • ?? ? ? ? ?
  • 5.0 ? ? ?????????????
  • 6.0 ? ? ? ???????,?????
  • ????
  • 7.0 ???? ???????????
  • 8.0 ? ? ???????
  • ??

9
??????????
  • ???????
  • 1.????
  • 2.????
  • 3.??????? 
  • ????????? 
  • ????????? 
  • ?????????
  • ???????????????

10
????????
  • ?????????
  • 1 ? 1 ? 1 ? 1

?1?
?1?
?1? ?1?
11
????????
  • ???????????
  • 7.0
  • 7.1
  • 7.1.1
  • 7.1.1.1
  • 1.
  • 2.

12
?????
?????
?????
????
?????
13
ISO 9001????
  • ( 2000??)

ISO9001??????
14
(No Transcript)
15
ISO9001(2000?)??????
  • ????
  • ?0?? 6????
  • ?1???? 7????
  • ?2???? 8????????
  • ?3?????
  • ?4??????
  • ?5????

16
3 ?????
  • 3.1 ??
  • ???????
  • ??? ?? ??
  • Supplier Organization Customer

17
4 ??????
  • 4.1 ????
  • ????????????????,???,??,???????????????

18
4 ??????
  • 4.1 ????
  • ?????????,???
  • A.???????????????????????
  • B.??????????????
  • C.?????????,?????????????????
  • D.????????????,?????????????
  • E.????????????
  • F.????????,??????????????
  • ??????????????????

19
4 ??????
  • 4.2 ????
  • 4.2.1????
  • ?????????
  • (a)??????????????
  • (b)????
  • (c)???????????????
  • (d)??????????????????
  • ?????
  • (e) ????????????

20
4.2.1????
  • ??1 ?????????????????
  • ?????????????????
  • ??2 ??????????????????????
  • a)???????????
  • b)??????????
  • c)?????
  • ??3 ????????????????

21
4 ??????
  • 4.2.2????
  • ?????????????????
  • (a)?????????????????????
  • (b)???????????????????
  • (c)????????????????

22
4 ??????
  • 4.2.3????
  • ???????????????????????????????4.2.4??????????????
    ???????
  • a)??????????
  • b)?????,???????

23
4 ??????
  • c)??????????????????
  • d)?????????????????
  • e)???????????????
  • f)?????????????????
  • g)????????????,????????????????

24
4 ??????
  • 4.2.4??????
  • ?????????,????????????????????????????????????????
    ??????????????????????????? ? ??? ???????

25
5. ????(Management responsibility)
26
5.1 ???? (Management commitment)
???????????????,?????????????????? a)?????????/?
?????????? b)??????? c)???????? d)?????? e)???
??????

27
5.1 ????
  • ????
  • 1.????????

28
5.2 ????(Customer focus)
  • ????????????????????????????? (?? 7.2.1?8.2.1)

29
5.2 ????
  • ????
  • 1.??????

30
5.3 ????( Quality Policy)
????????????? a) ???????? b) ???????????????????
c) ?????????????? d) ???????? e) ??????????
31
5.3 ????
  • ????
  • 1.????????

32
5.4??(planning)
  • 5.4.1 ????(Quality objectives)
  • ?????????????????????????????????,??????????(see
    7.1)????????????,?????????

33
5.5??
  • 5.4.1 ????
  • ????
  • 1.????????

34
5.4.2 ????(Quality planning)
  • ?????????
  • a)??????????,?????4.1????????
  • b)???????????????,?????????????

35
5.5????????
  • 5.5.1?????
  • ???????????????????????????

36
5.5????????
  • 5.5.2????
  • ??????????????????????,???????????????,?????, ?
  • a)?????????????????????
  • b)?????????????????????????
  • c)????????????????
  • ???????????????????????????????

37
5.5????????
  • 5.5.3????
  • ??????????????????????,??????????????????

38

5.6 ???? (Management review)
5.6.1 ?? ?????????????????????????,???????????????
???? ????????????????????????????????????? ???????
???(see4.2.4)
39
5.6 ????
  • 5.6.2?????
  • ????????????????
  • a)????
  • b)????
  • c)???????????
  • d)???????????
  • e)???????????
  • f)?????????????
  • g)?????

40
5.6 ????
5.6.3????? ????????????????????????????? a)
???????????????? b)??????????? c)????
41

6. ????(Resources management)
42
6. ????(Resources management)
6.1 ????? ???????????????? a)???????????????????
??,? b)???????????????
43
6.2 ????(Human resources)
6.2.1 ?? ??????????????,?????????????????????
44
6.2 ????
  • 6.2.1 ????
  • ????
  • 1.????????

45
6.2.2 ????????(Competence , training and
awareness)
  • ?????
  • a)????????????????????
  • b)??????????????????
  • c)???????????
  • d)????????????????????,???????????????
  • e)???????????????????(see4.2.4)?

46
6.2.2 ???????????
  • ????
  • 1.??????

47
6.3 ????
  • ????????????????????????????????????,???
  • a)??????????????
  • b)????(?????)
  • c)?????(????????)?

48
6.4 ????(Infrastructure)
  • ???????????????????????,?????/???????
  • ???????????
  • a)???????????
  • b)?????????
  • c)?????
  • d)?????

49
6.4 ????
  • ????
  • 1.????????

50
6.5 ????(Work environment)
  • ????????????????????????????,?????/???????
  • ???????
  • a)?????????
  • b)????
  • c)????
  • d)???????

51
6.5 ????
  • ????
  • 1.????????

52
7. ???/??????(Product and/or service realization)
53
7.1 ??????(General requirements)
  • ???????????????????????,?????/????????????????????
    ???????,????????????????????????(??5.5.2)?

54
7.1 ??????(General requirements)
  • ???????????????????,???????????????,??????????????
    ??/?????????????,??
  • a)?????????????????,????????????????????????????,
    ???????????
  • b)????????????????????,????/?????????????

55
7.1 ??????(General requirements)
  • c)??????????,???????????
  • d)?????????????????,????????????,???????????(??8)
  • e)??????????????,????????????????????
  • f)??????????????????????????,?????????????????????
    ????(??5.6.7)?

56
7.2 ???????(Customer-related processes)
7.2.1 ??????(Identification of customer
requirements) ????????????????????? ????????????
a)?????/????????? b)??????????????,????? c)?????
/??????????(???????) d)?????????(?)??????????????
?????
57
7.2.2 ??????(Review of customer requirements)
(Customer-related processes)
  • ????????????/????(????????,??????????),???????????
    ??????????,???
  • a)???????????(?)????????

58
7.2.2 ??????(Review of customer requirements)
  • b)????????????,????????
  • c)???????????????,??????
  • d)??????????????(?)??????
  • ??????????????????(??5.6.7)

59
7.2 ???????
  • 7.2.1 ??????
  • 7.2.2 ??????
  • ????
  • 1.??????

60
7.2.3 ?????(Customer communication)
  • ???????????????,?????????

61
7.2.3 ?????(Customer communication)
  • ?????????????????????
  • a)?????(?)?????
  • b)???????????????
  • c)??????/??????????????????(??8.3?8.5.2)
  • d)???????(?)?????????(??7.3.2?8.2.1.1)?

62
7.2.3 ?????
  • ????
  • 1.????/??????

63
7.3 ?????(Design and development)
7.3.1 ????(General requirements) ???????(?)???????
???????????? ?????????????,??????? a)????????????
b)????????????????? c)??????????????? ?????????
???????????????,???????????,?????
64
7.3.2 ???????(Design and development inputs)
??????????(?)???????????????(??5.6.7),?????? a)??
????????? b)???????? c)?????? d)???????????? e
)??????????????? ?????????????,????????????????,??
???????
65
7.3.3 ???????(Design and development outputs)
  • ???????????????????,???????????????????????(??5.6.
    7)??/???????????
  • a)?????(?)??????
  • b)????????(?)??????
  • c)??????(?)???????,????(?)??????????????????????
  • ???/????????????????????

66
7.3.4 ???????(Design and development review)
  • ???????????????????????
  • a)??????????????
  • b)???????????????
  • ???/?????????????????????????
  • ???/??????????????????(??5.6.7)?

67
7.3.5 ???????(Design and development
verification)
????????????????????,???????????,???????????????(?
?5.6.7)?
68
7.3.6 ???????(Design and development validation)
  • ???????????????????(?)???????????????????????????
    ???(?)????/????????????????,??????????????????,???
    ????????????/???????????
  • ????????????????(??5.6.7)?

69
7.3.7 ????(Control of changes)
  • ???/??????????????????????????????????
  • ?????????????????????

70
7.3.7 ????(Control of changes)
  • a)??/???????????
  • b)????(?)?????????????
  • c)??????(?)???????,??????(?)??????????
  • d)????????/???????????????????
  • ??????????????????(??5.6.7)?

71
7.3 ?????
  • ????
  • 1.??????

72
7.4 ??(Purchasing)
7.4.1 ????(General requirements) ?????????????????
??????(?)?????????,?????????????????????????(?)???
?????(?)???????? ???????????(?)???????????????????
???????,?????????????????????????, ???????????????
?(??5.6.7)?
73
7.4 ??
  • ????
  • 1.??????

74
7.4.2 ????(Purchasing information)
?????????????????(?)?????????,???? a)??????(?)???
??????????????????????????? b)????????????? ??????
????????????????????????
75
7.4.2 ????
  • ????
  • 1.???????

76
7.4.3 ?????(?)????? (Verification of purchased
product and/or services)
  • ????????????(?)??????????????????
  • ??????????????????????,????????????(?)????????????
    ???

77
7.4.3 ?????(?)?????
  • ????
  • 1.??????

78
7.5 ??/????(Production and service operation)
  • 7.5.1 ????(General requirements)
  • ????????????????????(?)????(????????????)
  • a)??????,??????(?)?????????
  • b)???????(?)????????????????,?????????????????

79
7.5.1 ????(General requirements)
  • c)???????????????????????(??6.4)
    c)???????????????????????(??6.4)
  • d)?????????(??6.5)
  • e)???????????????(??7.6)
  • f)????????????(??8.2.2?8.2.3)
  • g)?????(?)??,??????(?)????????

80
7.5.2 ??????(Identification and traceability)
?????????????/?????????????????????????,??????????
???????????????(?)?????,????????(?)??????,????????
??????????(?)?????????? ????????????,?????(?)?????
????????????
81
7.5.2 ??????
  • ????
  • 1.?????????

82
7.5.3 ????(Customer property)
  • ?????????????????????????????????????????????????
    ???????????,???????????????????????,???????????(??
    7.2.3)?
  • ??????????????????????

83
7.5.3 ????
  • ????
  • 1.?????????

84
7.5.4 ????
?????????(?)?????????????????????????,????????????
?????????????(?)??????????????/???????????? ????(
?)?????????????,??????????????,??????????

85
7.5.4 ????
  • ????
  • 1.??????????????????

86
7.5.5 ????(Validation of processes)
  • ???????????(?)??????????????????????????????,?????
    ???,??????(?)?????????????????????????????

87
7.5.5 ????
  • ???????????????,??????????????????????????????,??
    ???
  • a)????????????
  • b)????/??????
  • c)??????/??????
  • d)??????
  • ?????????????????????????(??5.6.7)?

88
7.5.5 ????
  • ????
  • 1.??????

89
7.6 ?????????????(Control of measuring and
monitoring devices)
???????(?)??????????????????,????????????????? ???
????????????????,???????????????
90
7.6 ?????????????
  • ????????????????????????????????????,?????????????
    ??
  • ????????????,??????????,???????????????????,??????
    ??7.3?????????????

91
7.6 ?????????????
  • ????
  • a)???????????????????????????,????????,???????????
    ?
  • b)???????????????????????????,???????
  • c)??????????????

92
7.6 ?????????????
  • d)?????????(??5.6.7)
  • e)??????????????????????????
  • f)???????????????????
  • g)???????????,???????????????,??????????

93
7.6 ?????????????
  • ????
  • 1.??????/??/????

94
8. ?????????(Measurement , analysis and
improvement)
95
8. ?????????
  • ????
  • 1.???????????

96
8.1 ????(General requirements)
  • ???????????????????????????????,??????????????????
    ?(?)?????????
  • ????????????????????,?????????????(??5.6.7)?

97
8.1 ????
  • ???????????????????
  • ????????????????????????
  • ?????????????????????????(??5.7)?

98
8. ?????????
  • 8.1 ????
  • ????
  • 1.????????

99
8.2 ?????(Measurement and monitoring)
8.2.1 ???? ???????????????????,???????????????????
??????????
100
8.2 ?????
  • 8.2.1 ????
  • ????
  • 1..????????

101
8.2.?????
  • 8.2.2 ????(Internal audit)
  • ???????????????????????????,????????????,?????????
    ?????????????
  • ????????????????????????????????????????????,

102
8.2. ?????
  • 8.2.2 ????(Internal audit)
  • ?????????????????????????????????????????????????
    ??????????????????
  • ?????????????????????
  • ????????ISO 10011?

103
8.2.?????
  • 8.2.2 ????
  • ????
  • 1.????????

104
8.2.3 ???????(Measurement and monitoring of
processes)
  • ??????????????????????????,?????????????????????,?
    ????????????????

105
8.2.3 ???????
  • ????
  • 1.????????

106
8.2.4 ???(?)????????(Measurement and monitoring
of product and/or service)
  • ???????????????????(?)???????,????????????(?)?????
    ???
  • ???????????????????,????????????????????????,?????
    ?????(?)???????????????

107
8.2.4 ???(?)????????
  • ????
  • 1.??/????????

108
8.3 ??????(Control of nonconformity)
8.3.1 ????(General requirements) ???????????????(?
)???????,???????????? ????????????????????????????
?????? ????????????(?)???????????,??????????
109
8.3.2 ?????????(Nonconformity review and
disposition)
  • ????????????????????
  • ???????????
  • a)???????????,?
  • b)???????,??????????,?
  • c)????,????
  • d)????

110
8.3.2 ?????????
  • ??????????????????,????????????????
  • ????????,????????????????????,???????????????????
    ?????????????????????,???????
  • ????????????????????,?????????????????

111
8.3 ??????
  • ????
  • 1.????????

112
8.4 ???????(Analysis of data for improvement)
  • ????????????????????????,???????????????,?????????
    ???,????????????????????,???????????

113
8.4 ???????
  • ??????????????????????
  • a)???????????????????
  • b)?????????
  • c)????/???
  • d)????????
  • e)????????(?)???????

114
8.4 ???????
  • ????
  • 1.????????

115
8.5 ??(Improvement)
8.5.1 ????(General requirements) ?????????????????
?????????????????????????????????????????????????
?????,?????????
116
8.5.2 ????(Corrective action)
?????????????????????????,??????????? ????????????
???????
117
8.5.2 ????
  • a)?????????(??????)
  • b)??????????
  • c)????????????????????
  • d)?????????????????
  • e)?????????
  • f)????????????,??????

118
8.5.3 ????(Preventive action )
  • ???????????????????????????,?????????????????????
    ????????????????
  • ???????????????????

119
8.5.3 ????
  • a)???????????
  • b)???????????????????
  • c)??????????????????
  • d)??????
  • e)????????????,??????

120
8.5 ??
  • 8.5.1 ????
  • 8.5.2 ????
  • 8.5.3 ????
  • ????
  • 1.????????
  • 2.?????????
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