Communication - PowerPoint PPT Presentation

Loading...

PPT – Communication PowerPoint presentation | free to download - id: 6195b1-MDY2Y



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

Communication

Description:

Communication Communication Receiving Messages Effectively Session Outline The Communication Process Sending Messages Effectively Confrontation Breakdowns in ... – PowerPoint PPT presentation

Number of Views:82
Avg rating:3.0/5.0
Slides: 31
Provided by: danielg154
Learn more at: http://uwf.edu
Category:

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Communication


1
Communication
Communication
2
Session Outline
The Communication Process
Sending Messages Effectively
Receiving Messages Effectively
Breakdowns in Communication
Confrontation
Constructive Criticism
3
The Communication Process
Good communication skills are among the most
important ingredients contributing to the
performance enhancement and personal growth of
sport and exercise participants.
4
Purposes ofCommunication
Persuasion
Evaluation
Information
Motivation
Problem solving
5
Types ofCommunication
Interpersonal communication (at least two
persons in a meaningful exchange)
Nonverbal communication
Intrapersonal communication (self-talkthe
communication we have with ourselves)
6
The CommunicationProcess
7
(No Transcript)
8
Sending Messages Effectively
Nonverbal message characteristics
2.
Physical appearance
Posture
Body position
Gestures
Touching
(continued)
9
Sending Messages Effectively
Nonverbal message characteristics
2.
Facial expression
Voice characteristics
10
Sending Messages Effectively
The importance of nonverbal messages
Nonverbal messages are harder to hide and
consciously control, so they are more accurate
indicators of how a person feels.
11
Sending Messages Effectively
Be direct.
1.
Own your message.
2.
Be complete and specific.
3.
Be clear and consistent.
4.
State your needs and feelings clearly.
5.
Separate fact from opinion.
6.
(continued)
12
Sending Messages Effectively
Focus on one thing at a time.
7.
Deliver messages immediately.
8.
Avoid hidden agendas.
9.
Be supportive.
10.
Be consistent with your nonverbal messages.
11.
Reinforce with repetition.
12.
(continued)
13
Sending Messages Effectively
Make messages appropriate to the receivers frame
of reference.
13.
Look for feedback that your message was
accurately interpreted.
14.
14
Receiving Messages Effectively
Active Listening
Asking questions paraphrasing attending to main
and supporting ideas acknowledging and
responding, giving appropriate feedback, and
paying attention to the speakers total
communication (verbal and nonverbal).
15
Receiving Messages Effectively
Keys to activelistening
Paraphrase what the speaker said.
Dont mistake hearing for listening.
Mentally prepare to listen.
16
Receiving Messages Effectively
Supportive Listening
Communicating that you are with the speaker
and value his or her messages.
17
Receiving Messages Effectively
Keys to supportivelistening
Use supportive behaviors.
Use conforming behaviors.
Use verbal and nonverbal listening behaviors.
18
Receiving Messages Effectively
AwareListening
Realize that people react individually or
differently to the way you communicate.
19
Receiving Messages Effectively
Keys to awarelistening
Be flexible.
Be alert for barriers and breakdowns in
communication.
20
Breakdowns inCommunication
Sender failures
Poorly transmitted messages (ambiguity
inconsistency)
Receiver failures
Failure to listen carefully (misinterpretation)
21
Barriers to EffectiveCommunication
Receiver not paying attention to the sender
Lack of trust between the individuals attempting
to communicate
Socialization and hereditary differences, causing
misinterpretations between the sender and
receiver
Differences in the mental set or perception
between people
(continued)
22
Barriers to EffectiveCommunication
Embarrassment interferes
Tendency to tell people what they want to hear
Difficulties in expression or reluctance to
communicate
23
Confrontation
A face-to-face discussion among people in
conflict. While confrontation is often seen as
negative, when properly used,it is a part of
effective communication.
24
When to use (or avoid)confrontation
Dont confront someone when you are angry.
Do confront someone when you are in control, can
express your feelings constructively, and have a
well-thought-out reason for doing so.
25
How to Confront
Express feelings constructively.
Think before you speak.
Understand the situation and person.
Be empathetic.
(continued)
26
How to Confront
Be tentative, but not wishy-washy.
Proceed gradually.
27
Dos and Dontsof Confronting
DO convey that you value your relationship with
the person.
DO go slowly and think about what you want to
communicate.
DO try to understand the other persons
position.
DO listen carefully to what the other person is
trying to communicate.
(continued)
28
Dos and Dontsof Confronting
DONT communicate the solution. Rather, focus on
the problem.
DONT stop communicating.
DONT use put-downs.
DONT rely on nonverbal hints to communicate your
thoughts.
29
The Sandwich Approach to Constructive Criticism
A positive statement
Future-oriented instruction
A compliment
30
Example of theSandwich Approach
Positive statement
Sally, you are really working hard out there.
Future-oriented statement
Next time try to slow down and not get ahead of
the music.
Compliment
Youre getting there keep up the good work!
About PowerShow.com