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Business Etiquette How Savvy Are You?

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Business Etiquette How Savvy Are You? Beth Reutter Corporate Etiquette Consultant University of Illinois at Urbana-Champaign Dept. of Food Science & Human Nutrition – PowerPoint PPT presentation

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Title: Business Etiquette How Savvy Are You?


1
Business Etiquette How Savvy Are You?
  • Beth Reutter
  • Corporate Etiquette Consultant
  • University of Illinois at Urbana-Champaign
  • Dept. of Food Science Human Nutrition
  • Hospitality Management Program

2
Objectives
  • Define Business Etiquette
  • Identify Benefits of Practicing Business
    Etiquette
  • Test/Expand Your Etiquette Awareness

3
Business Etiquette...
  • Putting to work in business those social skills
    which provide us with the confidence to handle
    people and situations with tact, diplomacy and
    respect

4
Why Be Etiquette Savvy?
  • Good manners will open doors that the best
    education cannot.

5
Benefits of Etiquette
  • Good manners make a positive impression
  • A positive perception enhances credibility
  • Knowing you are behaving appropriately helps you
    feel relaxed and confident so you can focus on
    business
  • Being polite shows you are a team player
  • People do business with you when you make them
    feel comfortable

6
Test Your Etiquette Awareness
  • Work as 2 Person Teams
  • 20 Seconds to Agree on Answer
  • Will Answer by Show of Hands

7
POWERFUL FIRST IMPRESSIONS How to Meet and Greet
  • A good beginning makes a good ending.
  • --English Proverb

8
When it comes to handshaking and introductions
  • A. Only men should stand
  • B. Only women should stand
  • C. Neither men or women should stand
  • D. Both men and women should stand

9
When it comes to handshaking and introductions
  • D
  • Both men and women should stand

10
Handshake Moments
  • When introduced/say good-bye
  • When have visitor from outside company
  • Someone havent seen in long time
  • Enter meeting/leave meeting
  • Whenever feel appropriate

11
To show confidence and authority during a
handshake, use
  • A. The Knuckle Cruncher
  • B. The Glove
  • C. The Fingertip
  • D. The Web-to-Web

12
To show confidence and authority during a
handshake, use
  • D
  • The Web-to-Web

13
Effective Handshake
  • Extend hand
  • slight angle
  • thumb up
  • thumb joint to thumb joint
  • Firm handshake
  • 2 to 3 pumps
  • Provide name/greeting

14
INTRODUCTIONS THAT NEVER FAIL
  • The main thing to remember about introductions
  • is to make them!

15
True or False
  • The president of your company, Mr. A, enters the
    room in which you are meeting with an important
    client, Ms. B.
  • You would be correct to rise and say, Mr. A, I
    want to introduce Ms. B, our client from New
    York.

16
False
  • The president of your company, Mr. A, enters the
    room in which you are meeting with an important
    client, Ms. B.
  • You would be correct to rise and say,
  • Ms. B, I want to introduce Mr. A, our president.
    Mr. A, Ms. B is our client from New York.

17
ABC of Introductions
  • A Authority
  • First say name of person who holds position of
    most authority or importance
  • who want to flatter most
  • Ms. Manager, Id like to introduce to you Mr.
    New Employee.

18
ABC of Introductions
  • B Basic
  • Keep it simple
  • Aim to say each persons name only once

19
ABC of Introductions
  • C Clarify
  • Provide just enough information to get
    conversation started.
  • Information should be neutral or positive.
  • Mr. Nesmith is the one to see when your computer
    wont cooperate - he can find files no matter
    where they hide.

20
True or False
  • When you attend a meeting, introduce yourself to
    those present, and if you are from outside the
    company, give that information as well.

21
True
  • When you attend a meeting, introduce yourself to
    those present, and if you are from outside the
    company, give that information as well.

22
Introduce..Yourself!
  • Need a self-introduction
  • Clear, interesting, positive, well-delivered
  • 7-10 second commercial tailored to event

23
Working a Room
  • The ability to circulate comfortably and
    graciously through a gathering of people
    meeting, greeting and talking with as many of
    them as you wish creating communication that is
    warm and sincere establishing an honest rapport
    on which you can build a professional or personal
    relationship and knowing how to start, how to
    continue and how to end lively and interesting
    conversations.
  • -Susan RoAne

24
For easy reading, ones name badge should be worn
  • A. On the left shoulder
  • B. On the right shoulder

25
For easy reading, ones name badge should be worn
  • B
  • On the right shoulder

26
The best way to meet people and work a room is
to
  • A. Introduce yourself to two people deep in
    conversation
  • B. Look confident and wait for someone to
    approach you
  • C. Introduce yourself to groups of three or more
  • D. Head straight to the bar/buffet upon arrival

27
The best way to meet people and work a room is
to
  • C
  • Introduce yourself to groups of three or more

28
True or False
  • Its good visibility to give out your business
    card to senior executives at a business/social
    function.

29
False
  • Give business cards to senior executives only if
    they ask for it.

30
Business Card Etiquette
  • Do you have???
  • Is your card in good shape?
  • Is your card readily available?
  • Are you selective about distributing?
  • Are you presenting at appropriate time?
  • Are you presenting in the appropriate way?

31
High-Tech EtiquettePerfecting the Art of
Plugged-In Politeness
  • Being plugged-in or wireless is no excuse for
    being rude or inconsiderate.
  • -Jana High

32
E-Mail Etiquette
  • Watch your words!
  • Dont flame people.
  • Remember, few people like spam.
  • Nothing is private.
  • Keep attachments to a minimum.
  • CC or not to CC? BCC???
  • Never assume anything.
  • 30 Most Important Email Etiquette Tips
  • http//www.emailreplies.com

33
Have you answered your cell phone
  • In a movie or play?
  • In a meeting?
  • During a business lunch with a client?
  • On a social occasion/date?
  • During a funeral service?
  • During a religious service?
  • At a wedding?
  • In a lecture hall?
  • In a restaurant?
  • At a party?

34
Score YourselfTotal of Yess
  • 0SAVVY cell phone user (A)
  • 1-3There is hope for you (B )
  • 4-6You are skating on thin ice (C)
  • 7-9You have offended many (D)
  • 10Time for a reality check (F)

35
Cell Phones
  • Use in public only when necessary
  • Turn off unless expecting urgent call
  • Explain if have to keep on during meeting
  • If must take/make call - excuse self
  • Dont force others to listen
  • Dont ask to borrow

36
Voice Mail
  • Outgoing message should be professional
  • When leaving message
  • Speak slowly
  • Say name/number at beginning and end
  • Be specific and concise
  • Dont use to avoid difficult conversation
  • Check your voice mail regularly

37
Return e-mail ( voice mail) within
  • A. 12 hours
  • B. 24 hours
  • C. 36 hours
  • D. 48 hours

38
Return e-mail ( voice mail) within
  • B
  • 24 hours

39
The Business Meal
  • The world was my oyster, but I used the wrong
    fork.
  • -Oscar Wilde

40
When it comes to knives, forks, and spoons do you
generally work
  1. Outside-In
  2. Left -To-Right
  3. Users Choice
  4. It Depends

41
When it comes to knives, forks, and spoons do you
generally work
  1. Outside-In
  2. Left -To-Right
  3. Users Choice
  4. It Depends

42
Bottomline.
  • People, like diamonds, have a basic market value,
    but it is only after they have been polished that
    the world will pay their real value.
  • -William Thourlby
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