Simplification of Public Utility Bill Payment System - PowerPoint PPT Presentation


PPT – Simplification of Public Utility Bill Payment System PowerPoint presentation | free to download - id: 6077d9-Njk4M


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation

Simplification of Public Utility Bill Payment System


... Increasing no. of channels for over the counter payment Providing standing orders to banks for paying of constant bills ... arrange the collection of gas ... – PowerPoint PPT presentation

Number of Views:77
Avg rating:3.0/5.0
Slides: 18
Provided by: mswGovBd


Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Simplification of Public Utility Bill Payment System

Simplification of Public Utility Bill Payment
  • Access to Information (A2I) Programme
  • Chief Advisers Office
  • Tejgaon, Dhaka

Scenario 1
BPD 9th April
BPD 13th April
BPD 17th April
BPD 22th April
BPD Bill Payment Date
Scenario 2
Working in Office without taking any leave to pay
utility bills
What does turn the scenario 1 into scenario 2 ?
What do citizen want electronically?
Hight Priority
Public Utility Service Providers in Bangladesh
  • Bangladesh Power Development Board (BPDB)
  • Dhaka Electricity Supply Authority (DESA)
  • Dhaka Electric Supply Company (DESCO)
  • Rural Electrification Board (REB)
  • Water Supply and Sewerage Authority (WASA)
  • West Zone Power Distribution Company Ltd.
  • Titas Gas Transmission and Distribution
    Company Ltd.
  • Bakhrabad Gas Systems Ltd.
  • Jalalabad Gas T D System Ltd.
  • Bangladesh Telegraph and Telephone Board (BTTB)

How can we simplify the system
  • Leveraging the existing ways
  • For example
  • Increasing no. of channels for over the counter
  • Providing standing orders to banks for paying of
    constant bills (like Gas bills)
  • Increasing the use of ATM, POS, Ready Cash etc.
  • Making computerized customer ledger
  • Having connectivity infrastructure around the
  • Bill info and Downloadable bills on Internet
  • Increase citizen awareness

  • Some initiatives by the
  • Public Utility Service Providers

Initiatives by PDB
  • Bill payment in partnership with mobile operator
  • Covered Area Chittagoan
  • Cox's
  • User Base 65,000
  • Services provided
  • Query present and past bill status instantly via
  • Assistance from the most modern and dedicated
    call center
  • Mobile phone from any operator may receive
    instant notifications when bills are prepared by
  • Computerized database of all the customers
  • Pre-paid meter system

Initiatives by WASA
  • Computerized water billing system for the
  • Electronic bill payment with Ready Cash card
  • WASA has a customer centric website
  • Customer can place complain and provide feedback
    to WASA by this website
  • Customer can also see his/her billing information
    from this site by using his/her account in this
  • Any one can print the bill from here and pay it
    in the bank

Initiatives By Titas Gas
  • Informative website from where application forms
    for new connection could be downloaded
  • 2,500 customers are using Janata Bank Ready Cash
    Card to pay their bills
  • Services tracking system for the new connection
    processing of industrial customers at Savar and
  • Standard Chartered Bank to arrange the collection
    of gas bill through banks bill payment machine,
    direct deposit at Specialized bill payment
    centers auto-settlement process and through
    credit cards

Initiatives by DESA
  • Computerized bill
  • Bill info at
  • Bill payment through Auto-Debit system, Easy Pay
    machine and Ready Cash card
  • One stop initiatives with BRAC bank.

Initiatives by REB
  • Computerized billing system
  • There is also a central MIS
  • REB already used the GIS for planning and
    distribution of electricity
  • A project is being formulated to facilitate the
    connectivity between local centers and the
    central office
  • SMS billing is in the pipeline

Initiatives by BTTB
  • BTTB has agreement with 28 banks (6 NCB 22 PCB)
    for bill collection, of these 13 banks have
    introduced electronic bill collection system in
    different forms
  • Pre-paid Calling Card Service
  • Automation of customers Ledger Management System
  • Different forms are available in website
  • Consumer can view and print the bill from the
    website (Piloted in one exchange)
  • Pre-paid calling card for overseas voice call

Recent Development
  • Electronic and Digital Signature in ICT Act 2006
  • Rules and Regulations are being formulated
  • Working on establishing Payment Gateway by
    Bangladesh Bank
  • Reaching of Internet connectivity in 64 districts
  • 115 growth of Mobile Phone market in last year
  • ATM/Debit card becoming more popular.

The Way Forward
  • Leveraging the existing facilities
  • Establishment of Electronic Payment Gateway
  • Equip all commercial banks to collect all kinds
    of public utility bills at all branches
  • Matching the Bill Payment Cycles of the Public
    Utility Service Providers
  • Creating Public Private Partnership with relevant
  • Creating alternative channels for bill payments
    (for e.g. Using mobile phones, Standing Bank
  • Creating awareness among citizens about the
    available channels of bill payment.