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Title:

Simplification of Public Utility Bill Payment System

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... Increasing no. of channels for over the counter payment Providing standing orders to banks for paying of constant bills ... arrange the collection of gas ... – PowerPoint PPT presentation

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Title: Simplification of Public Utility Bill Payment System


1
Simplification of Public Utility Bill Payment
System
  • Access to Information (A2I) Programme
  • Chief Advisers Office
  • Tejgaon, Dhaka

2
Scenario 1
BPD 9th April
BPD 13th April
BPD 17th April
BPD 22th April
BPD Bill Payment Date
3
Scenario 2
Working in Office without taking any leave to pay
utility bills
4
What does turn the scenario 1 into scenario 2 ?
5
What do citizen want electronically?
Hight Priority
6
Public Utility Service Providers in Bangladesh
  • Bangladesh Power Development Board (BPDB)
  • Dhaka Electricity Supply Authority (DESA)
  • Dhaka Electric Supply Company (DESCO)
  • Rural Electrification Board (REB)
  • Water Supply and Sewerage Authority (WASA)
  • West Zone Power Distribution Company Ltd.
  • Titas Gas Transmission and Distribution
    Company Ltd.
  • Bakhrabad Gas Systems Ltd.
  • Jalalabad Gas T D System Ltd.
  • Bangladesh Telegraph and Telephone Board (BTTB)

7
How can we simplify the system
  • Leveraging the existing ways
  • For example
  • Increasing no. of channels for over the counter
    payment
  • Providing standing orders to banks for paying of
    constant bills (like Gas bills)
  • Increasing the use of ATM, POS, Ready Cash etc.
  • Making computerized customer ledger
  • Having connectivity infrastructure around the
    nation
  • Bill info and Downloadable bills on Internet
  • Increase citizen awareness

8
  • Some initiatives by the
  • Public Utility Service Providers

9
Initiatives by PDB
  • Bill payment in partnership with mobile operator
  • Covered Area Chittagoan
  • Cox's
    Bazar
  • User Base 65,000
  • Services provided
  • Query present and past bill status instantly via
    SMS
  • Assistance from the most modern and dedicated
    call center
  • Mobile phone from any operator may receive
    instant notifications when bills are prepared by
    PDB
  • Computerized database of all the customers
  • Pre-paid meter system

10
Initiatives by WASA
  • Computerized water billing system for the
    customers
  • Electronic bill payment with Ready Cash card
  • WASA has a customer centric website
  • Customer can place complain and provide feedback
    to WASA by this website
  • Customer can also see his/her billing information
    from this site by using his/her account in this
    site
  • Any one can print the bill from here and pay it
    in the bank

11
Initiatives By Titas Gas
  • Informative website from where application forms
    for new connection could be downloaded
  • 2,500 customers are using Janata Bank Ready Cash
    Card to pay their bills
  • Services tracking system for the new connection
    processing of industrial customers at Savar and
    Joydevpur
  • Standard Chartered Bank to arrange the collection
    of gas bill through banks bill payment machine,
    direct deposit at Specialized bill payment
    centers auto-settlement process and through
    credit cards

12
Initiatives by DESA
  • Computerized bill
  • Bill info at www.desa.gov.bd
  • Bill payment through Auto-Debit system, Easy Pay
    machine and Ready Cash card
  • One stop initiatives with BRAC bank.

13
Initiatives by REB
  • Computerized billing system
  • There is also a central MIS
  • REB already used the GIS for planning and
    distribution of electricity
  • A project is being formulated to facilitate the
    connectivity between local centers and the
    central office
  • SMS billing is in the pipeline

14
Initiatives by BTTB
  • BTTB has agreement with 28 banks (6 NCB 22 PCB)
    for bill collection, of these 13 banks have
    introduced electronic bill collection system in
    different forms
  • Pre-paid Calling Card Service
  • Automation of customers Ledger Management System
  • Different forms are available in website
  • Consumer can view and print the bill from the
    website (Piloted in one exchange)
  • Pre-paid calling card for overseas voice call

15
Recent Development
  • Electronic and Digital Signature in ICT Act 2006
  • Rules and Regulations are being formulated
  • Working on establishing Payment Gateway by
    Bangladesh Bank
  • Reaching of Internet connectivity in 64 districts
  • 115 growth of Mobile Phone market in last year
  • ATM/Debit card becoming more popular.

16
The Way Forward
  • Leveraging the existing facilities
  • Establishment of Electronic Payment Gateway
  • Equip all commercial banks to collect all kinds
    of public utility bills at all branches
  • Matching the Bill Payment Cycles of the Public
    Utility Service Providers
  • Creating Public Private Partnership with relevant
    stakeholders
  • Creating alternative channels for bill payments
    (for e.g. Using mobile phones, Standing Bank
    Order)
  • Creating awareness among citizens about the
    available channels of bill payment.

17
  • THANK YOU
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