Phone Assistant (Ver.1.5) KX-NCS1101/KX-NCS1105 KX-NCS1110/KX-NCS1199 KX-NCS1201/KX-NCS9101

1
Phone Assistant(Ver.1.5)KX-NCS1101/KX-NCS1105
KX-NCS1110/KX-NCS1199KX-NCS1201/KX-NCS9101

• Panasonic Communications Co., Ltd.
• Office Network Company

2

Phone Assistant (Ver.1.5)

• Phone Assistant Series Product Lineup
• License Type
• Comparison Table with PC-Phone/Console
• Good points of PA
• System Configuration
• What is Phone Assistant
• What is Phone Assistant Status
• What is Phone Assistant Manager
• PA Connection Diagram
• PA Installation and start PA
• Phone Assistant IP Softphone Plug-in
• How to log in PA Status (Supervisor/Operator)
• PA for wireless system (PS) (Ver.1.5)
• PA Operator Console (Light) (Ver. 1.5)
• Out look Add-in on PA (Ver. 1.5)
• E-mail Integration (Ver.1.5)
• Chat function over PA (PA Ver. 1.5)
• PA Ver.1.5 Improvements
• PA and NCV200 Multi Operation (G3 CTIMUX)

3

Phone Assistant Series Product Lineup
We have three applications
Phone Assistant - Making/Answering Call (Easy
Call Handling)
Phone Assistant Status - Monitor another
extension - Barge In/Take Over/Listen
In (Supervisor Function)
Phone Assistant Manager - System Speed
Dialing - Extension name - Personal Speed
Dialing (Easy Maintenance by customer)
4

License Type
Application Application Product
Licensed module PA Pro KX-NCS1101 (PA Pro 1 License) KX-NCS1105 (PA Pro 5 License) KX-NCS1110 (PA Pro 10 License) KX-NCS1199 (PA Pro 128 License)
Licensed module PA Status Pro KX-NCS1201 (PA Status Pro 1 License)
Licensed module IP Softphone KX-NCS9101 (PA IP Softphone 1 License)
For example, for 25 users to use Phone Assistant
Pro, the following models would be
required KX-NCS1110 x 2 KX-NCS1105 x 1
KX-NCS1101/1105/1110/1199 has the same license of
PA Pro, but the number of the license in one
package is different. Others KX-NCS1201 and
KX-NCS9101 have a different license to activate
the different modules of PA.
5
Comparison Table with PC-Phone/Console
PA PA PA Status
PC-Phone PC-Console
Systematic solution
Personal solution
Type of solution
Configuration
3rd Party CSTA link Server/Client
1st Party CSTA link
USB or LAN
PT-USB (need KX-T7601)
Interface
Pair Extension
DTP/APT(/ SLT) and IP-PTIP-Softphone
T7633/36 DPT only
Conversation
via audio port of PC
via Pair DPT
Recording
by VM (2way-rec)
by local PC
License Registration
at Server (License is not bound to PC)
at each local PC (License is bound to PC)
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Good points of PA -1
Phone Assistant (PA) Productivity software is a
solution for the customer who wants to integrate
their KXTDA system with their LAN !
If the customer selects the IP-Soft phone, Phone
Assistant software creates full integration
between the KXTDA and the customers PC !!
Phone Assistant combined with IP-Soft phone
creates an intelligent communication system
based on IP technology !!!
PA Clients
LAN
Ext.201
PA
IP Soft phone
PA Server
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Real CTI (CSTA) Telephony Control

Good points of PA -2

• PA series software integrates telephony features
  into the customers data network.
• It is not necessary to use a cabled telephone
  device (APT, DPT or IP-PT).
• The user can use IP Softphone or the plug in
  software module for the IP Softphone of Phone
  Assistant right from their own desk top computer!

8

System Configuration -1
PA Server
KX-TDA
Wired Extension line
PA Client
DPT or APT (or SLT)
LAN or USB
PA Client
IP-PT KX-NT136/265
LAN
PA Client
IP-Softphone KX-NCS8100
Plug in IP-Softphone KX-NSC9101
9

System Configuration -2
PA Server
KX-TDA
Wired Extension line
PA Client
DPT or APT (or SLT)
LAN or USB
PA Client
LAN
IP-PT KX-NT136/265
Router (NAT Traversal )
PA Client
IP-Soft phone KX-NCS8100 KX-NSC9101
Router (NAT Traversal )
PA Client Can Be Implemented as a Remote Office
Solution
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Phone Assistant (PA)
11

Phone Assistant (PA) Functions -1
PA handles the following functions - Making
Calls/Answering Calls/Transfer call Direct
dialing/By Contact list - Contacts List (Easy
Dialing) The user can make a call easily using a
customizable contact list - Call History The
user can view his/her incoming and outgoing call
histories on a PC. - Presence The user can see
the status or Absent Message of other
extensions. - FWD/DND The user can easily
change the FWD/DND setting of his/her
extension. - Call Control (easily handle a
call) Operation buttons automatically display on
a PC.
12

Phone Assistant (PA) Functions -2
- IP Camera Integration (Panasonic KX-Series) If
a Panasonic IP Camera is available on the
network, images or video streaming from the IP
camera can be viewed using PA. - IP Soft
phone It is possible to use built-in IP Soft
phone via an IP-EXT card using PA without
KX-NCS8100 (IP Soft phone). - Microsoft Outlook
Integration (Outlook 2003 only) The user can
make a call directly from Outlook. - Voice
Processing System Integration (e.g. KX-TVM
series) The user can record a conversation to
voice mail automatically or manually. If a
message is left on a mail box, the message
indication will be displayed on PA.
13

Phone Assistant (PA) Functions -3
Main Menu
Direct dialing
Contacts List
FWD/DND Status/Setting
ON/OFF-Hook
IP Camera
Navigate to easy handling.
Navigate to how to operate.
Call History
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Phone Assistant (PA) Functions -4
Navigate to how to operate.
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Phone Assistant (PA) Functions -5
Easy Call handling.
16

Phone Assistant (PA) Functions -6
System Extension List
Personal Contact List
17

Phone Assistant (PA) Functions -7
18

Phone Assistant User Capability -1
PBX PA Pro mode PA Pro Trial mode PA Express mode PA Pro mode PA Express mode
KX-TDA30/50 128 2 5 128 5
KX-TDA100KX-TDA200 128 4 10 128 10
KX-TDA600 128 8 20 128 20
KX-TDE100 KX-TDE200 128 8 10 128 10
PA Pro mode Fully licensed with no
restrictions. PA Pro Trial mode No restrictions
for 60 days. PA Express mode Free license with
limited functionality.

• - Once a license is registered, Pro Trial mode
  will no longer be available
• Express mode will be available for the number of
  users as described above, even after a license
  has been registered. For example, if 40 licenses
  are registered using KX-TDA100, the first 40
  users will log-in to PA with Pro mode
  automatically, and the 41st and later users will
  log-in to PA with Express mode.

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Phone Assistant User Capability -2
User selects to buy the product and to register
one license
For example, in case of KX-TDA30
Trial period (60days after installation)
Registration 1 license
PA Pro Trial mode
PA Express mode
User selects to continue to use free version
PA Express mode
PA Pro Trial mode
PA Pro mode
After 60days
PA Pro Trial mode
PA Express mode
20

Phone Assistant User Capability -3
Client-8
Client-5
Client-4
Client-6
Client-2
Client-1
Client-3
Client-7
PA Express Client
PA Pro Client
?

• PA Pro license is no longer first come first
  served. PA clients can now be set as express
  only users in PA Manager

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PA Pro/PA Pro Trial/PA Express mode Comparison
Table
Functions PA Pro/PA Pro Trial mode PA Express mode
Contact List 100 groups and 100 items for each Group 2 groups and 10 items for each group
Outlook Integration (CMR Integration) Yes Not supported
Call History No limitation Last 10 calls
IP Camera Monitor 4 1
IP Softphone () Yes Not supported
Function Preset 20 1
Conference Set up as Initiator Participant only
() To use IP Softphone with Pro mode, a license
for KX-NCS9101 is required. IP Softphone can be
used with Pro Trial mode with no license.
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Phone Assistant (PA) Status
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PA Status Functions (Supervisor/Operator)
A supervisor can use all of the PA Status
functions An operator can use a limited number of
PA status functions.
- Extension Monitor Detailed information about
extensions can be monitored. - Making
Calls/Answering Calls A supervisor/operator can
make/answer a call from PA Status. - Redirecting
incoming calls to other extensions A
supervisor/operator can redirect an incoming call
to another extension. - Call History (Supervisor
only) It is possible to view the information on
the call activity of other extensions. - Report
(Supervisor only) It is possible to export the
call histories of monitored extensions to a
CSV. - Barge In/Take Over (Supervisor only) A
supervisor can barge into an ongoing conversation
or take over a call. - Listen In (Supervisor
only) A supervisor can listen in on an ongoing
conversation.
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PA Status Functions -1
Main Menu Supervisor
Main Menu Operator Console
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PA Status Functions -2
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PA Status Functions -3
Call
Take over
Barge In
Listen In
Redirect
Pick-up
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PA Status Functions -4
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PA Status Functions -5
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PA Status Functions -6
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PA Status User Capability
PBX PA StatusPro mode PA StatusExpress mode PA Status Pro mode PA Status Express mode
KX-TDA15/30/50KX-TDA100/200 KX-TDA600 KX-TDE 8 3 11
PA Status Pro mode Fully licensed with no
restrictions. PA Status Express mode Free license
with limited functionality. (There is no trial
mode for PA Status.)
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PA Status Pro and Express Difference
Functions PA Status Pro PA Status Express
User Capability Max. 8 Users Max. 3 Users
Extension Monitor Max. 128 Extensions Max. 5 Extensions
Call History No Limitation Last 10 Calls
Listen In Yes Not Supported
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PA Status Pro/PA Status Express Mode Comparison
Table
Supervisor Supervisor Operator Operator
Functions Pro Express Pro Express
Extension Monitor 100 Group 100 Ext for each Group 5 Extensions 100 Group 100 Ext for each Group 5 Extensions
Making calls Yes Up to 5 users Yes Up to 5 users
Answering calls other extensions Yes Up to 5 users Yes Up to 5 users
Redirecting calls other extensions Yes Up to 5 users Yes Up to 5 users
Call History Yes No limitation Up to 5 users Last 10 calls x 4 call types Not supported Not supported
Report Yes Up to 5 users Not supported Not supported
Barge In/Take Over Yes Up to 5 users Not supported Not supported
Listen In Yes Not supported Not supported Not supported
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Phone Assistant (PA) Manager
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PA Manager -1
The PA Manager has two Functions
Extension Setting Function
Administrator Function
- Absent Message Setting - Flexible Key -
Personal Speed Dial - Extension PIN
PA Maintenance - PA user administration - PT for
making call from PS - Dial modification for dial
Copy - Remote Alarm Notification - E-mail Seeing
PBX setting - System Date Time - System
Absent Message - System Quick Dial - DISA AA
Destination Setting - Extension Name/Number -
Holiday Table Setting - Time Service Mode
35

PA Manager -2
Main Menu
Administrator ID/PW
36

PA Manager -3
Main Menu
Extension Setting
- Absent Message Setting - Flexible Key -
Personal Speed Dial - Extension PIN
37

PA Manager -4
Main Menu
Administrator Function

Extension Setting
38
PA Connection Diagram
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Connection Diagram -1
CTI-Link card
IP-EXT card
PA Client-A
PA
IP-EXT link by multiple ports
APT/DPT
PA Server
PA Server
PA Client-B
PA
SQL Database
PA Services
PA Status
IP-Softphone
PA Manager
PA Client-C
PA
Web browser for programming Port 8080
KX-NT136/265
Port 33333 CTI-Link
Port 12300 PA-Link
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Connection Diagram -2
We do not need any specific PA Server. A PA
Client PC can be used for the PA server.
PC-2
PA
PA Client-B
PC-1
PC-3
PA Server
PA
PA Client-C
PA Status
SQL Database
PA Services
Web browser for programming
PA Manager
Administrator/ Extension Setting
PA
PA Client-A
PC-4
PA Status
Web browser for programming
Administrator
Web browser for programming
Administrator
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PA Installation and start PA
42

Installation
PA Server Setup - PA Server - PA Services - PA
Manager - PA Database
Contents of Common CD-ROM (PA Vre.1.5)
PA Client Setup - PA and PA Status - PA
IP-Softphone Plug-in
Manuals Quick Reference Manual
CSTA multiplexer (G3-CTIMUX)
43

Installation (System Requirements)
PC (PA CTI Services)
Minimum Recommended
CPU 1.0 GHz Intel Pentium/Celeron processor or comparable CPU. 2.0 GHz Intel Pentium/Celeron processor or comparable CPU.
RAM 256M 512M
OS Microsoft Windows 2000 Professional, Windows XP Professional Windows Server 2003 Standard Edition Microsoft Windows 2000 Professional, Windows XP Professional Windows Server 2003 Standard Edition
HDD 1.5 GB available space 2.0 GB available space
Video Resolution 1024 x 768 1024 x 768
Interface For USB connection to PBXUSB 2.0 For LAN connection to PBX100 Base-T For USB connection to PBXUSB 2.0 For LAN connection to PBX100 Base-T
44

Installation (System Requirements)
PC (PA Client)
Minimum Recommended
CPU 1.0 GHz Intel Pentium/Celeron processor or comparable CPU. 2.0 GHz Intel Pentium/Celeron processor or comparable CPU.
RAM 256M 512M
OS Microsoft Windows 2000 Professional, Windows XP Professional Microsoft Windows 2000 Professional, Windows XP Professional
OS Windows XP Home Edition
HDD 1.5 GB available space 2.0 GB available space
Video Resolution 1024 x 768 1024 x 768
Interface 100 Base-T 100 Base-T
PBX Main
KX-TDA30 (PSMPR Software File Version 4.0000 or
later) KX-TDA100/KX-TDA200 (PMPR Software File
Version 3.2000 or later) KX-TDA600 (PLMPR
Software File Version 3.1000 or
later) KX-TDE100/KX-TDE200 (PMMPR Software File
Version 1.0000 or later)
45

Installation
Every Client PC
Server PC
PA Server Setup - PA Server - PA Services - PA
Manager - PA Database
PA Client Setup - PA and PA Status - PA
IP-Softphone Plug-in
License Registration
User setting by PA Manager (Administrator Mode)
Start PA client software
46

Installation (PA Server/Services/Manager)
We easily install PA Server/Service/Manager
follow with the PA setup wizard.
47

Installation (License Registration)
Start PA Server
License Web
License
Right Click
(Windows icon tray)
48

Installation (User Setting) -1
Start the Internet Explorer
E.g. http//192.168.1.2008080
Input http//PA Server IP address8080 in the
address field.
Click
Enter the followings Username Field
administrator Password 1234 (Default)
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Installation (User Setting) -2
Click
50

Installation (User Setting) -3
Fill in the following field and click SAVE
51

Installation (PA Client / IP-Softphone)
We easily install PA Server/Service/Manager
follow with the PA setup wizard.
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Start PA client software (PA Basic Function)
Start Phone Assistant
Windows Desktop
Click to search the PA Server automatically.
Enter User name and Password and click Login
53
Phone Assistant IP Softphone Plug-in (KX-NCS9101)
54

Phone Assistant IP Softphone Plug-in -1
Install PA Client
Automatically Installed
The first time Softphone is used, registration to
PBX is mandatory. The registration steps are the
same steps as the NCS8100.
PA Client
IP-Softphone (Same function As NCS8100)
55

Phone Assistant IP Softphone Plug-in -2
License
PA Server
KX-TDA
License is in PA Server
LAN or USB
Plug in IP-Softphone
KX-NCS8100
License is in KX-NCS8100
56

Phone Assistant IP Softphone Plug-in -3
License Registration
PA Server
KX-TDA
LAN or USB
57

Phone Assistant IP Softphone Plug-in -4
How to start
PA Server
KX-TDA
LAN or USB
58

Phone Assistant IP Softphone Plug-in -5
PA IP Softphone Plug-in can be used with PA
Client in Pro Trial mode. In this case, there is
no need to register the license for IP Softphone
Plug-in.
PA IP Softphone Plug-in can be used with PA
Client in Pro mode. In this case, it is necessary
to register the corresponding license number for
IP Softphone Plug-in.
PA Express mode can not use PA IP Softphone
Plug-in.
59
How to log in PA Status (Supervisor/Operator)
60

How to log in PA Status (Supervisor)
Programming by PA Manager
61

How to log in PA Status (Operator)
Programming by PA Manager
62

How to log in PA Status
PA Main Menu
New Menu Icon
PA Status Main Menu
63
PA for wireless system (PS) (PA Ver. 1.5)
64

PA for wireless system (PS) -1
Target Control Wireless system (PS) by PA
Making call by PA
65

PA for wireless system (PS) -2
Features
Feature Support
Make Call (Manual Answer) Yes 1
Make Call (Auto Hands-free) No
Incoming Call Display Yes
Answer Incoming Call No 2
Call Transfer No 2
Set Call Fwd and Absent message Yes
1) Since PBX does not support CTI control for
making call from PS, Dummy PT controlled by
CTI calls PS and transfers the call to CO.
Call destination is commanded by CTI (PA
server). The PT is not used by end user.
The PT is booked for this feature only. 2)
Since PBX does not support CTI control for PS
during talking and ringing, these features
are not supported. But answer or transfer
by operation of PS is available.
66

PA for wireless system (PS) -3
ltNew Settinggt PT for making call from
PS 101,102... (Max. 8ch)
Make Call from PS
Public Network
7- Call 01-2345-6789.
3- Make call form 101 to 201
PA Server
6- Transfer call form 101 to 47201PIN9-
01-2345-6789 Call as 201 incl CLIP using Walking
Extension feature
2- sends telephone number.(01-2345-6789)
4- Call PS
D-PTas PS CTI BOX
1- Click telephone number(01-2345-6789) on
client PC.
5- Answer
Ext 101
PS Ext 201
PA Client for PS
ltConditiongt - One channel is occupied during 4-
Call back to 7-Call CO. ) After dial all
digits, PT is disconnected immediately
(Unscreened Transfer)
67

PA for wireless system (PS) -4
Incoming call to PS
Public Network
1- Incoming Call from 01-2345-6789.
PA Server
2- Inform destination (Ext 201)and tel. no.
(01-2345-6789) to server PC.
3- Inform tel. no. (01-2345-6789) to client
PC.
5- Incoming call to PS.
4- Customer data base for 01-2345-6789 is
displayed automatically.
D-PTas PS CTI BOX
(But, cannot Answer call by PA.)
6- Answer call by PS.
Ext 101
PS Ext 201
PA Client for PS
68

PA for wireless system (PS) -5
Conditions
- Call Control Tab is removed for PS since PBX
does not support CTI control for PS during
talking and ringing.
- Drop is disabled (gray display) for PS since
PBX does not support CTI control for PS during
talking includes end of call.
69

PA for wireless system (PS) -6
Programming
47Ext.NoPIN
PS CTI BOX D-PT Extension No.
70
PA Operator Console (Light) (PA Ver. 1.5)
71

PA Operator Console (Light) -1
Main Menu Operator Console
Call
Redirect
Pick-up
72

PA Operator Console (Light) -2
Version 1.1
Version 1.5
PA StatusExpress
PA StatusPro
PA StatusExpress
PA StatusPro
PA StatusExpress
PA StatusPro
SupervisorMode
SupervisorMode
SupervisorMode
Operator ConsoleMode
Monitor (Contact)
History of other extension
Report
Override / Take Over
Listen-in
Make call
Pick up incoming call to other extension
Redirect incoming call to other extension
1 group X 5 users 1 group X 128 users
for 5 users10 calls x 4 types NoLimit
Yesfor 5 users Yes
Yesfor 5 users Yes
N/A Yes
N/A N/A
N/A N/A
N/A N/A
1 group X 5 users 100 groups x 100 users
for 5 users10 calls x 4 types NoLimit
Yesfor 5 users Yes
Yesfor 5 users Yes
N/A Yes
Yesfor 5 users Yes
Yesfor 5 users Yes
Yesfor 5 users Yes
1 group X 5 users 100 groupsx 100 users
N/A N/A
N/A N/A
N/A N/A
N/A N/A
Yesfor 5 users Yes
Yesfor 5 users Yes
Yesfor 5 users Yes
) PA Status Disable, Enable as Supervisor or
Enable as Operator is assigned for each user by
PA Manager.
73
Out look Add-in on PA (PA Ver. 1.5)
74

Outlook Add-in on PA -1
Target Making call/Answering call by Outlook
When we install the PA client, the outlook Add-in
function is automatically implemented onto the
Microsoft Outlook.
- A PA Pro license is needed. - PA client
software should activate.
Making call by Outlook Answering call by Outlook
75

Outlook Add-in on PA -2
Making call
Direct input
Yoshida, Y Business 0924771234 Tanaka, S
Business 03661110099 102 204
From pull down Menu
76

Outlook Add-in on PA -3
Answering call
Click
77

Outlook Add-in on PA -4
For user who wants to use the outlook add-in
function mainly, we have some option setting on
PA.
New optionPA automatic minimize to system tray
after automatic log-in New featurePA automatic
return to previous status (system tray for
example) when end of call, if automatic pop-up
feature is used.
78

Outlook Add-in on PA -5
If PA Client software is deactivated
Gray Out
If the Outlook Add-in function is not needed,
Delete check
Pop-up Function (Condition) Outlook integration
works ok for personal outlook address book only.
Not for global address book.
79
E-mail Integration (PA Ver. 1.5)
E-mail
Non PA Client
PA Client
80

E-mail Integration (PA Ver. 1.5) -1
Programming by PA Manager
81

E-mail Integration (PA Ver. 1.5) -2
1- Select Contact
2- Select the destination PA client or Non-PA
client
Pup Up E-mail Application
3- Select Send e-mail
E-mail address is set automatically
82

E-mail Integration (PA Ver. 1.5) -3
How to integrate PA to the E-mail application
1- Open Internet Properties 2- Go to Programs
3- Select your E-mail application
83

E-mail Integration (PA Ver. 1.5) -4
E-mail Integration optional settings
(pre-programmed message)
(PCC)
From
E-mail Title
-San
Dear
Please call me.
Regards
From Toyota, Dave (PCC)
092-477-1234
Dear Yoshida, Taka San Please call me. Regards
Uchida, Katz 092-477-1234 104
E-mail Message
84
Chat function over PA (PA Ver. 1.5)
Text chat
PA Client
PA Client
85

Chat function over PA -1
1- Select Contact
2- Select the destination It should be a PA client
Chat Screen
3- Select Start chat
Message display area
Text input area
86

Chat function over PA -2
Chat Screen Ext.101
The Chat Screen pop up
Chat Screen Ext.102
Please call me.
Takeda. S Please call me.
87
PA Ver.1.5 Improvements
88

PA Ver.1.5 Improvements -1
- Call Extension- Call Phone (Mobile)- Call
Phone (Home)- E-mail
Call Option - Call Extension - Call Phone
(Mobile) - Call Phone (Home) - E-mail -
Start Chat
PA Manager setting
89

PA Ver.1.5 Improvements -2
When called party is busy or no answer,PA -
Active Call Window supports following options.
- Open E-mail software (E-mail address is set
automatically.) - Start chat - Call
VM (No need wait Fwd No Answer Timer) - Set
call back busy - Set call waiting tone
- Leave message waiting
90

PA Ver.1.5 Improvements -3
Fwd set from Fwd display on main panel and save
to Fwd preset.
91

PA Ver.1.5 Improvements -4
VM access from MSW button even if no MSW
92

PA Ver.1.5 Improvements -5
Automatic History data receive when History tab
is opened
93

PA Ver.1.5 Improvements -6
Automatic user profile setup (like automatic
mailbox setup of VM)
94

PA Ver.1.5 Improvements -6
Automatic user profile setup
Extension Name is loaded from the PBX.
95

PA Ver.1.5 Improvements -6
Automatic user profile setup
Extension Name is automatically programmed.
96
PA and NCV200 Multi Operation (G3 CTIMUX)
97

PA and NCV200 Multi Operation -1
PCC provides the CSTA multiplexer (G3-CTIMUX)
software, allows us to use PA and NCV200 on the
TDA at the same time.
System diagram
PA Server
G3-CTIMUX
TDA
PA Client
PA Client
Port 33333 CTI-Link
Port 33334 CTI-Link
Port 12300 PA-Link
PA and NCV200 Client
NCV200 Client
Port 10001 NCV-Link
NCV200
98

PA and NCV200 Multi Operation -2
System diagram (it is also possible)
One PC
PA Server
G3-CTIMUX
TDA
PA Client
PA Client
Port 33333 CTI-Link
Port 33334 CTI-Link
Port 12300 PA-Link
PA and NCV200 Client
NCV200 Client
Port 10001 NCV-Link
NCV200
99
G3-CTIMUX Installation (System Requirements)
Operating Systems CTIMUX runs on the following
Operating Systems Windows 2000 Server and
Professional Windows 2003 Server Windows XP
Professional SP1 SP2 Linux OS is not supported
at this time. Hardware minimum
requirements CPU Celeron at 1 GHz RAM 512 MB
HDD 50 MB free disk space VIDEO 1024x768 LAN
10BaseT or higher
Note The G3-CTIMUX supports only PA and NCV
connection. Function/Operation of another TDA CTI
application through the G3-CTIMUX is not
guaranteed.
100

G3-CTIMUX Installation (Install Step)
Click
Windows Desktop
Install finish
Windows icon tray
101

G3-CTIMUX Installation (Setting)
Click
Fill in the PBX IP address and NCV IP address
102
G3-CTIMUX Installation (PA Server Setting)
Fill in the PA server IP address (instead of the
PBX IP address) and change the Port to 33334
103

G3-CTIMUX Installation (NCV Setting)
Fill in the G3 CTIMUX server IP address (instead
of the PBX IP address) and change the Port to
33334.
104
Up-grade from old version
105

Up-grade from old version
Every Client PC with old version
Server PC with old version
PA 1.5 Server Setup - PA Server - PA Services -
PA Manager - PA Database
PA 1.5 Client Setup - PA and PA Status - PA
IP-Softphone Plug-in
Just Overwrite
Just Overwrite
Original Licenses will be maintained.
License Registration
Please up-grade the Server and all Client
software to Ver.1.5 at the same time.
Start PA client software
106
Detailed Function of PA
107

Function of PA Pro (1/3)
Express
Pro
Active Call Information
Yes
Yes
- Absent Message
Yes
Yes
- Message Waiting (from other Ext/VM)
Basic Buttons
Yes
Yes
- Answer or Dial Button
Yes
Yes
- Hang Up Button
Yes
Yes
- Function Preset List Button
Call Control
Yes
Yes
- Making Calls
Yes
Yes
- Answering Calls
Yes
Yes
- Terminating Calls
Yes
Yes
- Transferring Calls
Yes
Yes
- Holding Calls or Retrieving Held Calls
Yes
Yes
- Rejecting Calls
X (participate)
X (coordinate)
- Conference Call
Yes
Yes
- Recording a Conversation (using VM)
FWD/DND Control
Yes
Yes
- Forwarding Set/Cancel
Yes
Yes
- Do Not Disturb Set/Cancel
108

Function of PA Pro (2/3)
Express
Pro
Contacts
Yes
Yes
- Contacts Directory List (CDL)
Phone Extensions (all the extension numbers in
the PBX)
Yes
Yes
Phone Directory (System Speed Dialing in the PBX)
Yes
Yes
Yes (10)
Yes (100)
- Contact List
Yes (2)
Yes (100)
- Contact List Group
- CRM Integration
Yes
Yes
Importing/Editing Outlook Contacts
Yes
Yes
Yes
Yes
Deleting Outlook Contacts
Yes
Yes
Renaming Outlook Contacts
Yes
Yes
- Picking Up Another Extension's Call
Yes
Yes
- Supervisor (shortcut to PA Status)
IP Camera
Yes (1)
Yes (4)
- IP Camera monitor
X
X
- Door phone and IP Camera Integration
History
- Display of Call Information
Yes (10)
Yes (No-limit)
Yes
Yes
- Call History Search
109

Function of PA Pro (3/3)
Express
Pro
Profile Options
Yes
Yes
- Personal Information
- Additional Info
Yes
Yes
- Logon and Security
Yes
Yes
Yes
Yes
- Key Mappings
Yes
Yes
- Sounds
- Visualisation
Yes
Yes
- VM Recording
Yes
Yes
Yes
Phone Assistant Softphone Plug-in
110

Function of PA Status Pro
Express
Pro
Operation Buttons
Yes
Yes
- Barge In Button
- Take Over Button
Yes
Yes
- Listen In Button
Yes
Yes
Monitor
Yes (5)
Yes (128)
- Extension Status Monitor
History
- Display of Call Information
Yes (10)
Yes (No limit)
Yes (10)
Yes (No limit)
- Call History Search
Yes (10)
Yes (No limit)
- CSV Output
Report
- Overall Status Reporting
Yes (10)
Yes (No limit)
Yes
Yes
- Extension Reporting
Yes
Yes
Select
Option Settings
Yes
Yes
- Key Mappings
111
Thank you very much !