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Travel Risk Management: An Enterprise Wide Approach

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Title: Travel Risk Management: An Enterprise Wide Approach


1
Travel Risk ManagementAn Enterprise Wide
Approach
Presented byJohn G. Rendeiro, Jr. Vice
President, Global Security and Intelligence Intern
ational SOS Assistance, Inc.
2
Agenda
  • Context for Todays Traveller
  • Requirements for Travel Risk Management
  • Framework of Travel Risk Management System
  • Governance
  • Planning
  • Training
  • Tools
  • Travel Risk Management Implementation Process
  • Success Factors
  • Benefits
  • Successful Outcomes

3
Steps to Success in Travel Risk Management
  • Assess the level of risk in your travelers
    environment
  • Prepare your travelers and your organization for
    travel and to respond in the event of a crisis
  • Be aware of what a successful outcome should look
    like

4
Risk Environment Context is everything
5
Extreme Risk Locations
  • Somalia
  • Kidnappings, armed banditry, residential thefts,
    brutal killings
  • Assaults against travelers on roads and highways
    are widely prevalent
  • Afghanistan
  • Foreign aid workers targeted for violence and
    kidnapping
  • The NGO, Doctors Without Borders withdrew due
    to safety reasons
  • Kabul experiences high levels of robbery and
    carjacking
  • Iraq
  • Kidnapping has surfaced as a major threat to
    foreigners, including journalists and relief
    workers
  • West Bank/Gaza
  • Traditionally, foreigners have not been directly
    targeted by Palestinian criminal gangs or
    militants
  • In recent months armed gunmen have abducted
    foreigners in Gaza and the West Bank

6
High Risk - NepalCritical Security Issues
  • Increasing reports of Maoists regularly
    collectinga "tax" from foreign visitors,
    particularly on trekking routes in Western Nepal
  • The risk to foreigners of kidnapping for ransom,
    while not common, remains significant
  • Occasional bombings, political unrest
  • Security-related evacuations have been necessary
    in recent years

7
ColombiaHigh Risk




  • Risk from violent crime is high
  • Highest rates of kidnappings in the world
  • Leftist guerrillas, the Revolutionary Armed
    Forces of Colombia (FARC) and the National
    Liberation Army (ELN), control significant
    portions of territory throughout the country
  • Driving conditions in Colombia are dangerous, due
    to the chaotic nature of the traffic in urban
    areas and the precarious security situation
    outside urban areas
  • Travelers are advised to maintain a low profile
    and limit the time spent in public places, such
    as bars, supermarkets and recreational venues

8
Moderate Risk - MexicoRelative Extremes
  • Cancun
  • Relatively low crime
  • Opportunistic thefts common
  • Guadalajara
  • Street thieves tend to work in teams
  • Create diversions to rob unsuspecting persons
  • Criminals have disguised themselves as police
    officers
  • Express kidnappings on the rise
  • Victims abducted from unlicensed taxis and
    outside street ATMs
  • Street clashes occasionally erupt between rival
    drug gangs with innocent bystanders caught in
    crossfires

9
Or Russia (Moscow)
  • Major Events
  • 2002 - Theatre siege
  • 2004 - Suicide bombings
  • 2004 - Metro bombing
  • 2004 Beslan School Hostage Crisis
  • Outward Appearances
  • Dazzling wealth
  • Glitzy shops
  • Conspicuous consumerism yet
  • Attacks on ethnic and racial minorities
  • Threats/barriers to business associates
  • Result of activity
  • Tightened security
  • Heavy police presence
  • Private security guards
  • Gated entrances to public buildings
  • Police power to check ID and documentation

10
Low Risk Spain - MadridNot considered a
dangerous place
11 March 2004 terrorist attacks 191 people died Series of bombs exploded simultaneously on commuter trains heading toward the mainline train station in Atocha  
  • Since the attacks.
  • Madrid, the city has sobered
  • Bombings produced a sense of solidarity
  • Despite the brutality of the attacks, it has been
    business as usual
  • No noticeable impact on the economy

11
Or United Kingdom (London)
  • United Kingdom, London, 7 July 2005
  • Islamic terrorists detonated explosives
  • Three Underground trains
  • One "double-decker" bus
  • Over 50 people died
  • Several hundred were injured
  • Two weeks later
  • London transport system attacked again
  • Second attack did not yield the same destructive
    results
  • Attacks demonstrated the United Kingdom will
    remain a target for international terrorist
    organizations for the foreseeable future

12
Security Threat Breakdown
13
Background Drivers
  • World is Flat
  • Every business is international
  • Risk Management capabilities for international
    travel and assignments
  • Complex in that it entails business travel,
    proprietary and sensitive info, business
    operations, new or existing market expansion,
    etc.
  • Organizations taking greater risk on emerging
    markets
  • Enterprise-Wide Program
  • Tendency is to focus on short-term fixes (which
    are more cost effective) rather than solutions

14
Travel Risk Management Defined
  • Travel Risk Management is a proactive, risk-based
    program that establishes a clear and sustainable
    framework for an organization to mitigate the
    various risks associated with international
    travel and assignments.

15
Travel Risk Management Requirements
Best practice in travel risk management requires
the ability to
  • Prepare your people for travel and preparing your
    organization to support them
  • Tracking personnel and maintaining the capability
    to identify where they are at any point
  • Informing staff and managers in a with
    situational updates on developing threats
  • Advising with regionally focused, all hazards
    expertise
  • Responding to emergency situations as they unfold

16
Travel Risk Management Framework
  • Key Components
  • Key modules, established framework
  • Governance, Planning and Training

17
  • Travel Risk Management Governance

18
Travel Risk Management Governance (Track)
  • GDS Independent
  • Agency Independent
  • Real-time Data
  • Location, Risk, Event, Name and Date
    specific search criteria

19
Travel Risk Management Governance (Track)
  • Flexible data sorting, exporting
  • 24x7 access via the Internet or telephone
  • Access on a need to know basis

20
Travel Risk Management Governance (Approvals)
  • Collect Supplemental Trip Details
  • Make informed decision
  • Automated control of approval process for high
    risk travel
  • POS delivery, capture High Risk Travel as it is
    booked

21
Travel Risk Management Planning
  • Key Components
  • Key modules, established framework
  • Governance, Planning and Training

22
Travel Risk Management Planning
  • 24 hr Alerts
  • Proactive Notification
  • Instant Assessment

23
Travel Risk Management Communications
  • Integrated Communication Module
  • Contact Targeted Travel populations
  • Multiple methods of communication

24
Travel Risk Management Training
  • Key Components
  • Key modules, established framework
  • Governance, Planning and Training

25
Travel Risk Management Training
  • POS Delivery
  • Timely Information
  • Destination Specific
  • Passive Process, business as usual

26
Travel Risk Management Development Process
  • Doctrine (Policy Procedures)
  • Process for Travel Risk Management
  • Assess
  • Design
  • Implement
  • Maintain
  • Review
  • On-Site Support

27
Benefits Deliverables
  • Auditing Compliance Process Improvement
  • Operational Efficiencies Lean
  • Travel Risk Management Duty of Care
  • Business Enabler Vehicle for Successful Market
    Entry

28
Case Study Lebanon Evacuation - July 2006
29
12 July
Larnaca
Byblos
Events 12 July. Hezbollah militants attack an
Israeli army patrol on Israeli soil, killing
three and capturing two soldiers. Five other
Israeli soldiers die pursuing the militants.
  • International SOS Activity
  • Situation Update posted to Security Online site
  • Early planning begins

30
13 July
Larnaca
Events 13 July. Israel bombs the runways at
Rafik al-Hariri International Airport in South
Beirut. The Israeli Navy starts a sea blockade of
Lebanon. Twenty-four Palestinians die in Gaza
from Israeli military operations.
Byblos
  • International SOS Activity
  • International SOS posts Security Warning
    Notificationand emails to clients. Escalates to
    Alert later that day.
  • Crisis Management Team stands by in London
  • Incident Management Team (IMT) deployed to Syria

International SOS Security London Dubai deploy
to Damascus
31
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32
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33
Case StudyLebanon Crisis July 2006
  • Results
  • 350 people safely evacuated from Beirut to
    Damascus
  • 2 Charter flights coordinated for evacuees
  • Charter flight and medical escorts provided to
    government evacuations from Larnaca
  • Close liaison with clients and international
    agencies
  • Appropriate risk assessment in all phases

34
Case Study Peru Evacuation - July 2007
35
Incident Overview
  • Mon. 9 July International SOS forecasts civil
    unrest associated with a General Strike in Peru
  • Wed. 11 July 48 Hour General Strike commences
    in Peru
  • Thur. 12 July
  • Peruvian President Alan Garcia visits Juliaca
    sparking intense protest activity
  • Protests turn violent, rioting ensues, protestors
    seize the airport shutting down flight operations
  • Two Members are trapped in Hotel Royal Inn in
    Juliaca
  • International SOS receives call from Members

36
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37
  • Primary Option
  • Road Juliaca/Puno
  • Hydrofoil Puno/Copa/ Huatajata
  • Road Huatajata/La Paz
  • Alternate Option
  • Road Juliaca/Puno
  • Road Puno/Desaguadero
  • Road Desaguadero/La Paz

38
Evacuation Timeline
39
Outcome
  • Evacuation
  • Members safely evacuated from a highly volatile
    and dangerous situation
  • Transported to the nearest international Safe
    Haven
  • Logistic Support
  • International SOS facilitated onward movements
  • Communication
  • Parent organizations kept informed
  • Involved in the planning process throughout the
    incident

40
Caucasus Crisis - August 2008
Azerbaijan
41
Caucasus Crisis - August 2008
  • August 8 - Russian troops enter South Ossetia,
    forcing Georgian security forces to retreat. The
    Russian move follows an attack by Georgian forces
    to regain control of the region.
  • August 9 - Russian planes attack targets in
    Georgia - three military bases near Tbilisi, the
    Baku-Tbilisi-Ceyhan oil pipeline, port city of
    Poti. Reports of an air attack on town of Gori.
  • August 10 - Russian aircraft on 10 August drop
    bomb around 200 meters from runaway at Tbilisi
    International Airport.

42
Caucasus Crisis - August 2008
  • August 10 - US Embassy authorizes departure of
    family members of staff from Georgia.
  • August 11 - The advance of Russian troops into
    Georgian territory represents a significant
    development in Russia's campaign. The outcome is
    unpredictable.

43
Caucasus Crisis - August 2008
  • August 8 International SOS/Control Risks
    convene Crisis Management Team (CMT) in London
    Center.
  • August 8 - Plans made to insert Incident
    Management Team (IMT) in Tbilisi.
  • August 9 - First two IMT members depart for
    Tbilisi airport closed, so reroute via Baku,
    Azerbaijan and travel overland to Georgia,
    arriving August 10.

44
Caucasus Crisis - August 2008
  • August 9 Third IMT member departs U.S. for
    Baku.
  • August 11 First evacuee met at
    Georgia-Azerbaijan border by IMT member, placed
    in hired vehicle to Baku, IMT member joins
    colleagues in Tbilisi.

45
Caucasus Crisis - August 2008
  • August 10-15 - IMT operational at hotel in
    central Tbilisi, monitoring situation and
    maintaining close contact with clients in region.

46
Caucasus Crisis - August 2008
  • After Russia announced it was halting its
    military operations, and a cease-fire was agreed
    upon later in the week, remaining clients
    considering evacuating decided to remain.

47
Caucasus Crisis - August 2008
  • IMT conducts visits with and evaluation of
    security providers throughout Caucasus region (in
    Azerbaijan, Georgia and Armenia).

48
  • Questions?
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