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Title:

???????????????? Knowledge Management Systems

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Title: Knowledge Management Author: Wiphada Last modified by: Wiphada Created Date: 5/19/2004 2:28:33 AM Document presentation format ... – PowerPoint PPT presentation

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Title: ???????????????? Knowledge Management Systems


1
???????????????? Knowledge Management Systems
  • ??.?????? ??????????????
  • ??????????????????????????
  • ?????????????? ????????????????????????

2
344-493   ???????????????? SP (Knowledge
Management Systems)
  • ????????????
  • 1.    ????????????????????????????????????????????
    ???????????
  • 2.    ????????????????????????????????????????????
    ?????????
  • 3.    ??????????????????????????????????
  • ??????????????????
  •        ?????????
  •        ?????????
  •        ??????????????????????
  • ??????????????

3
344-493   ???????????????? SP (Knowledge
Management Systems)
  • ?????????????
  • ??????? ??.?????? ??????????????
    ????????? M100/3
  • E-mail wwettayaprasit_at_yahoo.com ????????
    074-288702
  • http//www.cs.psu.ac.th/wiphada
  • ????????
  • ?????????? 30
  • ?????????? 40
  • ???????/?????? 15
  • Assignment 15

4
344-493   ???????????????? SP (Knowledge
Management Systems)
  • ?????????
  • ?????? 15.00 16.30 ???? M109
  • ?????? 9.00 10.00 ???? M309
  • ????? 15.00 16.30 ???? M109
  • ?????????????
  • 1) AMRIT TIWANA, The knowledge Management
    Toolkit Orchestrating IT,
  • Strategy, and Knowledge Platforms, second
    edition, Pearson Education Inc., 2002.
  • 2) ?????? ????????????, ????????????????
    ????????????????????????,
  • ?????? ??????????????????, ????????, 2547.
  • 3) ??????? ???????, ?????????????????????????????
    ??? , Knowledge Management, ?????? ??????
  • ?????????, ????????, 2547.
  • 4) ??.??????? ?????, ?????????????????????????????
    ??????????? (???), Knowledge Management
    Institute (KMI), http//www.kmi.or.th

5
Course Outline
  • Chapter 1 Introduction Homework
  • Chapter 2 Knowledge Management in Organization
    Assignment
  • Chapter 3 Learning from Best Practices
  • Chapter 4 Knowledge Management in Action
    Homework
  • Chapter 5 KM Project Management Seminar
  • Chapter 6 Analyze the Existing Infrastructure
  • Chapter 7 Align Knowledge Management and
    Business Strategy
  • Chapter 8 Design the Knowledge Management
    Infrastructure

6
Course Outline
  • Chapter 9 Audit Existing Knowledge Assets and
    Systems
  • Chapter 10 Design the Knowledge Management Team
  • Chapter 11 Create the Knowledge Management
    Blueprint
  • Chapter 12 Develop the Knowledge Management
    System
  • Chapter 13 Deploy, Using the Results-driven
    Incremental Methodology
  • Presentation
  • Chapter 14 Manage Change, Culture and Reward
    Structures
  • Chapter 15 Evaluate Performance, Measure ROI,
    and Incrementally Refine
  • the KMS

7
Chapter 1
  • Introduction

8
???????????????
9
What is Knowledge ?
  • The sum of what is known a body of truths,
    principles, and information that, in a business
    context, guide operation.
  • ??????????????????? ??????????????????????
    ??????? ?????????????????????? ???????????????????
    ???
  • (American Society for Training and
    Development)

10
What is Knowledge ?
  • Knowledge is of two kinds. We know subject
    ourselves, or we know where we can find
    information on it.
  • ????????? 2 ?????? ?????? ?????????????????????
    ???? ???????????????????????????????????????
  • (Samuel Johnson)

11
??????????????
  1. ?????
  2. ?????
  3. ????????????????
  4. ?????????????????????????????
  5. ????????

12
????????????????
?????? (Data) ????????
(Information) ??????? (Knowledge) 1. ??????
(Tacit) 2. ?????? (Explicit)
13
??????? (Knowledge)
???????? (Information)
?????? (Data)
14
  • ???????...?????????.......
  • ????????????????....??????????......
  • ?????????????
  • (Information Society)
  • ????????????????????
  • (Knowledge Society)

15
????????????? 1
  • ??????????
  • ????????????????
  • ?????????? ??????????
  • ???????????????????????

16
????????????? 2
  • ?????????????
  • ?????????????????
  • ????????????????? ??? ??
  • ??????????????????????
  • ???????????????????????????

17
?????????????
18
????????????????
  • ?? Employee Brains 52
  • ???????????? Paper Document 26
  • ???????????????????
  • Electronic Document 20
  • Email, CD 12

19
???????????
????????????
???????
????????????????
???
??
???????????
20
???????????????????????????
  • ??????????????????????????????????????????????????
    ??? ????????????????????????????
  • ???????????????????????????????????????
  • ????????????????????????????????????????????
  • ??????????????????????????????????????????
  • ?????????????????????????????????

Bertel, Thomas
21
What is Knowledge Management?
  • Knowledge management is the leveraging of
    knowledge in an organization for purpose of
    capitalizing on intellectual capital.
  • ?????????????????????????????????????????????????
    ?????????????????????????????????????
  • (American Society for Training and Development)

22
What is Knowledge Management?
  • Systematic approaches to help information and
    knowledge emerge and flow to the right people at
    the right time to create value.
  • ???????????????????????????????????????????????
    ???????????????????? ????????????????????
    ???????????????? ????????????????????
  • (The American Productivity and Quantity Center)

23
What is Knowledge Management?
  • Focuses on how an organization identifies,
    creates, captures, acquires, shares and leverages
    knowledge. Systematic processes support these
    activities, also enabling replication of
    successes. All of these are specific action
    organizations take to manage their knowledge.
  • ???????????????????????? ?????? ????? ??????????
    ?????? ?????????? ??? ???????????????
    ??????????????????????????????????????????????????
    ????????????????????????????? ???????????????????
    ??????????????????????????????????????????????????
    ????
  • (Melissie Rumizen of Buckman Laboratories)

24
??????????????????
  • ??????????? ????????????????????
  • ???????????? ?????????????
  • ???????????? ??????
  • ????????????? ?????????????
  • ????????????????????????
    ????????????????????
  • ??????????????? ??????????????
  • ????????????????????? ????????????????????
    ????????
  • ?????????????? ?????????????/??????????
    ?????
  • ?????????????? ???????????????
  • ?????????????? ??????????????

25
Knowledge Transfer
Tacit ??????
Tacit Transfer
Formal Transfer
26
????????????? SECI Model
  • ????? Socialization
  • ??????????????..????????????? ..???..
    ?????????????
  • 2) ??????????? Externalization
  • ??????????????...?????????????..??????...?????
    ?????????????????
  • 3) ?????????? Combination
  • ??????????????...??????????????????????...?
    ??...??????????????????????
  • 4) ?????????? Internalization
  • ??????????????....??????????????????????...
    ??????...?????????????

27
????????????? SECI Model
???????????
????????????
????/??????
?????????
28
?????????????????????
29
?????????????????
30
?????????????????
  • 1) ??????????? Management of People
  • ?????????????????? Knowledge as Process
  • 2) ????????????????? Management of Information
  • ??????????????????? Knowledge as an Object

31
??????????????? (Level of Activities)
  • ???????????? Individual Perspective
  • 2) ??????????? Organization Perspective

32
???????????????????????
  • Information/Object
    People/Process
  • Organization Re_engineering Organization

  • Theorists
  • Individual AI_specialist
    Psychologists

33
??????????????????????
1) KM as Technology how-to 2) KM as Discipline
AI ????? 3) KM as a Management Philosophy
and Practice ?????? ?????????? 4) KM as a
Societal and Enterprise Movement
???????????
34
???????????????
Care-why
?????????/???????
Know-why
???????????????
Know-how
???????????????????
Know-what
Current state of most company
?????
35
??????????????????????
  • 1) ?????????????????? ????????????????????????????
    ??????????????
  • 2) ??????????????????????????????????
  • 3) ????? / ????????
  • 4) ?????? Know How ?????????

36
???????????
  • ???? TK ??? EK
  • ???? ?????? ???????????
  • ??????? ?????? ?????
  • ??????????? ???????

37
???????????
learn during
??????????
????? ???
????????
??????????
learn after
learn before
38
????????????????????
??????
Web site
????? ?????
???????????
?????????????
Web board
????????????????
  • ??????? ?????????????????????????????
  • ???????? ????????????? ???????? ????????
  • ?????????????? ??????????????
  • ?????????????????????

39
??????????????????????????
??????????/ ??????????
?? ????????
  • ???
  • ??????????????????
  • ??????????????

????????????? ??????
????????????? ??????
??????
???????????
??????? ?????? ????????
40
??????????????????????????????
  • ????????????????????? ??????????????
    ??????????????
  • ??????????????????????????????????????????????????
    ????????????????
  • ???????????????????????????????
    ????????????????????? ????????????????????????????
    ???????????????????? ??????
    ??????????????????????????????????????????????????
    ??????

Carl Davidson, Phillip Voss.
41
??????????????????????????????
  • ??????????????????????????????????????????????????
    ?? ????????? ?????????????????????????????????????
    ????
  • ??????????????????????????????????????????
    ??????????????????????????????????????????????????
    ???????????????

Carl Davidson, Phillip Voss.
42
????????????????????
  • ??????? ?????????????
  • ?????? ??????????????????????????
  • ??? ????????????????????? ???? ??????
  • ??????????/????????????????

43
????????????????????
  • Expert 5
  • Training Professional 40
  • Expert in Community of Practice 100

44
????????????????
Organization K
  1. ?????????????????
  2. ??????????????????
  3. ??????????????????????
  4. ???????????????????
  5. ??????????????????????????

Global K
K at Action
Context K
Individual K
45
????????????????????
46
????????????????
  • ?????????? ??? ???????????? ? ?????????
  • ????????????????? ????????
  • ?????????????????? TK ??? EK
  • ??????????????

47
??????????????????????
  • ??????????????? (Knowledge Acquisition)
    internal, external
  • ??????????????????????? (Knowledge Storage and
    Retrieval)
  • ????????????? (Knowledge Usage/ Utilization)
  • ??????????????/??????/??????????????
  • (Knowledge Transfer/
  • Distribution/ Sharing)
  • ???????????????????

    (New Knowledge Creation)

48
????????????????
  • ?????/???/?????????????
  • ??????????
  • ?????????????????
  • ????????????

49
  • ???????? ??????????/?????/??????
  • ???????? ????????????????
  • ??????? ???????? ????????

??????????????????????
  • Heart

Head
Hand
????????????????
50
????....????
??????
?? ????????
????????????????
???????????
???????????
?????????????
EK
TK
????????????? SECI Model
???????
51
Homework 1 (2)
  • ?????????????????????? (knowledge)
  • ??????????????????????????????? (knowledge
    management)
  • ???????????????????????????????
  • ??????????????????????????? ???? website ????
  • ???... ????????????? 14 ?.?. 2547 ???????????

52
  • ??????? ????????????????
  • Nothing ventured, nothing gained.

????????? ???????????
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