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Loss Prevention Education

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Loss Prevention Education & Certification NIOSH/NORA Conference Gene Smith, The Loss Prevention Foundation Jacque Brittain, Enabl-u Technologies, Inc. – PowerPoint PPT presentation

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Title: Loss Prevention Education


1
Loss Prevention Education Certification NIOSH
/NORA Conference
Gene Smith, The Loss Prevention
Foundation Jacque Brittain, Enabl-u
Technologies, Inc.
2
Topics to be Discussed
  • The Loss Prevention Foundation
  • LPQ LPC Certifications
  • Demo Certification
  • Skill sets need to reduce risk and deliver value
  • NIOSH LPF MOU-Future

3
The Loss Prevention Foundation
The mission of the Loss Prevention Foundation
(LPF) is to advance the loss prevention
profession by providing relevant, convenient and
challenging educational informational
resources.
4
LPF History
  • The Loss Prevention Foundation is a not for
    profit 501 c (6) organization founded in 2006,
    by industry leading professionals to serve the
    loss prevention industry.
  • We are governed by a 28 member board of LP
    professionals and solution providers
  • Certification developed by over 300 Loss
    Prevention Professionals from 130 companies!

5
LPF Board of Directors
  • Frank Johns, A.C. Moore, (Chairman)
  • Bill Turner, Nike (Treasurer)
  • Brad Brekke, Target
  • Trevor Brown-LexisNexis
  • Patti Feltz, Polo Ralph Lauren
  • Nathaniel Fry, IBM
  • Michael Grady, Vector Security
  • Mike Lamb-The Home Depot
  • Jim Lee, LP Magazine
  • Kevin Lynch, ADT Security
  • Paul Jones, eBay
  • Bob MacLea, TJX Companies
  • Doug Marker, Michaels Stores
  • Kevin McMenimen, Enabl-u
  • Monica Mullins, Wal-Mart
  • Libby Rabun, AutoZone
  • Tim Shipman, Food Lion, LLC
  • Gene Smith- LP Foundation
  • Paul Stone, Best Buy Co., Inc.
  • Claude Verville, Lowes
  • Kevin Valentine, Sterling Jewelers
  • Al Voels, KPMG
  • Stan Welch, J C Penney
  • Keith White, Gap, Inc
  • Chet Young, Walgreens

6
LPF Association Partners
  • Asia Retail Congress (ARC)
  • Center for Interviewer Standards Assessment
    (CFI)
  • Food Marketing Institute (FMI)
  • Hospitalitylawyer.com
  • International Organization of Black Security
    Executives (I.O.B.S.E)
  • Loss Prevention Research Council (LPRC)
  • National Association for Shoplifting Prevention
    (NASP)
  • National Food Service Security Council (NFSSC)
  • Retail Industry Leaders Association (RILA)
  • Retail Council of Canada (RCC)

7
LPF Partners
  • ADT
  • Agilence
  • Bass Security
  • LexisNexis
  • Diebold
  • Enabl-u Technologies
  • IBM
  • InstaKey
  • Kenstan
  • KPMG
  • LossPrevention Magazine
  • National Glass Service Group
  • Palmer Reifler Associates
  • Real-Time Intelligence
  • Secure-Tek
  • Security Resources
  • Stanley Security
  • Vector Security

8
LPF Components
  • Two tiered certification program
  • LPQ (LPQualified)
  • LPC (LPCertified)
  • Membership program offering on line educational
    resources
  • Scholarship/Academic Support/Military Transition

9
Development Strategy
  • Enabl-U Technologies
  • Knapp Associates International
  • Content Development Committee
  • Content Review Committee
  • NIOSH Industry Related Experts
  • Academic Review Committee Legal
  • Exam Question Development Committee
  • Exam Committee
  • Results-Qualify for University credits

10
Initial Content Development
  • KB Toys
  • Kellogg's
  • Limited Brands
  • L.L. Bean
  • Lowes
  • Macys
  • Michaels
  • NEXCOM
  • NIKE
  • Office Depot
  • Orchard Supply
  • Pathmark
  • PEPBOYS
  • Safeway
  • Target
  • TJX
  • Walgreens
  • Wal-Mart
  • AAFES
  • Academy Sports Outdoors
  • Ace Hardware
  • AutoZone
  • Babies R Us
  • Best Buy
  • Bobs Stores
  • Cingular
  • CVS
  • Dicks Sporting Goods
  • Dollar General
  • Food Lion
  • Gap
  • Guess?
  • HM
  • HEB
  • Home Depot
  • JC Penney

11
Loss Prevention FoundationAcademic Committee
  • Eastern Kentucky University (SSEM)
  • Grand Valley State University
  • Fairleigh Dickinson University
  • Loyola University
  • North Carolina Central University
  • Northeastern University
  • Northern Michigan University
  • Rutgers University
  • University of Florida
  • University of Houston
  • University of North Carolina

12
How does certification work?
  • LPQ vs. LPC Audience
  • Delivered online 24-7
  • Browser Friendly-Explorer (6.0), Mozilla
    FireFox, Opera, Apple Safari, Google Chrome,
    Linux iPhone and iTouch.
  • Video scenarios pictures
  • Sectional Module quizzes

13
How does certification work?
  • Study Gopher
  • One year to finish
  • Proctored exams at nearby locations
  • Certification Certificate issued

14
LPQ
  • Module 3 Loss Prevention
  • Basics Tools
  • Vocabulary Terminology
  • External Theft
  • Internal Theft
  • Interviewing as a Tool
  • Civil Recovery Restitution
  • Courtroom Procedures
  • Physical Security
  • Conflict Resolution
  • Auditing
  • Employment Screening
  • Crisis Management
  • Emergency Response
  • Module 2- Becoming a
  • Successful Business
  • Person
  • A Professional Approach
  • Ethics Conduct
  • What you should Expect
  • Career Growth
  • Communication Skills
  • Building Relationships
  • Diversity
  • Harassment Awareness
  • Conflict Resolution
  • Module 1- Retail
  • Environment
  • Foundations of Loss
  • Prevention
  • Basic Retail Business
  • Operations
  • The Causes Behind the
  • Loss
  • Shrink Awareness
  • Establishing a Controlled
  • Environment
  • Workplace Safety

15

LPC
  • Module 1- Leadership Principles
  • People Leadership
  • Ethical Standards
  • Personal Development
  • Building and Leveraging
  • Relationships
  • Module 3 Loss Prevention
  • Operations
  • Building an LP program
  • Investigations
  • Data Analysis
  • Operational Shrink Control
  • Organized Retail Crime
  • Pharmacy
  • Module 2- Business
  • Principles
  • Building an Effective
  • Program
  • Financial Analysis
  • Accounting
  • Building Operating Plans
  • Managing Vendor
  • Resources
  • Protection of Critical Data
  • and Privacy
  • Principles of Regulatory
  • Guidelines

16
LPC
  • Module 4- Safety Risk Management
  • Safety Management
  • Senior Leadership
  • Risk Control and Safety Committees
  • Program Elements
  • OSHA
  • Accident Reporting
  • Fire Protection
  • Special Issues
  • Risk Management
  • Techniques to Manage Risk
  • Business Hazards
  • Insurance
  • Claims Management
  • Litigation
  • Module 5- Crisis Management
  • Preparedness
  • Response
  • Recovery
  • After action report
  • Business continuity
  • Resources Relationships
  • Module 6- Supply Chain
  • Flow of merchandise
  • In-transit potential for loss security
    measures
  • DC Potential opportunities for loss security
    measures
  • Internal External Partnerships
  • Compliance (High level awareness)
  • Business Disruption (impact of loss/detention
    on supply chain)

17
LPQ vs. LPC
  • Pages of text-----LPQ 500/LPC 1200
  • Video demonstrations-LPQ 65/LPC
  • Pictures-LPQ 498/LPC
  • Modules LPQ 3/LPC 6- Sections LPQ 25/LPC 41
  • Completion time-LPQ 40/LPC 80
  • Companies -LPQ 75/LPC 130
  • Contributors LPQ 170/LPC 300
  • Academic Credits- LPQ 3 B.S. 3 M.S./LPC 6 B.S.
    3 M.S.

18
Certification Demo
  • Jac Brittain
  • Director of Learning Certification Development
  • Enabl-u Technologies

19
Skill sets need to reduce risk and deliver value
  • Motivating, developing, and directing store
    associates as they work
  • Communicating effectively, both verbally and in
    writing as appropriate for the needs of the
    company and the audience
  • Using logic and reasoning to identify the
    strengths and weaknesses of alternative
    solutions, conclusions or approaches to problems

20
Skill sets need to reduce risk and deliver value
  • Determining necessary changes in conditions,
    operations, and the environment in order to
    affect safety outcomes
  • Identifying complex problems and reviewing
    related information to develop and evaluate
    options and implement solutions
  • Knowledge of business and management principles
    in order to effectively implement strategic
    planning initiatives

21
NIOSH LPF MOU - Future
  • Content review-how to educate retail
  • LPF crosses all lines
  • Early access to new professionals ongoing
  • Collaborative agreement shared resources
  • Retail Awareness for NIOSH/NORA
  • Evaluate certification content
  • Determine Industry Needs

22
More Information
  • The Loss Prevention Foundation
  • Gene Smith gene.smith_at_losspreventionfoundation.or
    g
  • 704-837-2521
  • www.losspreventionfoundation.org
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