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WESTEL Mobil Rt. Human Resource Processes
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HR mission

• Our aim is to employ, train and retain those
  creative, innovative and satisfied employees who
  can contribute to the companys continuous market
  leading position
• Using the latest methods we research the
  performance, satisfaction and suggestions of our
  employees to ensure the companys effective
  operation
• We provide opportunity for the efficient
  self-realization of our employees
• We can only reach these goals if our employees
  feel they can rely on us

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The key of Westels success isthe Employee

• Therefore HR strategy focuses on
• Employee satisfaction
• retention
• performance management
• education and training management
• competitive benefit and incentive system
• High quality standards in HR projects and
  processes

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Human Resource - Key areas

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HR facts and figures
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Methods of recruitment

• According to the companys strategy, internal
  applications are preferred
• These are -Internal recommendation (promotion)
• -Internal applications (career-database)
• Recruitment using external resources
• By employee recommendation
• From database
• Advertisement (Printed media, Internet)
• University job markets
• Head-hunting, recruitment companies

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Employee retention

• Westel Mobil Rt. emphasises the importance of its
  employees retention. Used methods
• 1, Promotion
• 2, Internal application
• 3, Short and long term Bonus and loyalty program
• 4, Retention plans made as a result of the
  Employee Satisfaction Survey
• Results
• Number of employees working at Westel for more
  than 5 years 846
• Number of employees working at Westel for more
  than 10 years 162

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Employee satisfaction survey

• An effective method for the employees to express
  their opinions and feelings about workplace
  atmosphere
• An effective method for managers to draft and
  implement action plans based on
  satisfaction/dissatisfaction results to increase
  employee satisfaction and company results as well

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Process of the survey

• Completion of survey questionnaires
• Presentation of the results for each department
  or smaller group per request
• Action plans
• Presentaion of results and conclusions to the
  management
• Implementation of action plans, tracking

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Performance Evaluation System
MISSION Corporate Strategic Objectives Functiona
l Area Objectives Performance expectations Actio
n Plans
Performance
planning
Performance
Performance
coach
evaluation

• Specific
• Result oriented
• Committed
• Measurable

Balance Score CardQuality Plan
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The performance management system

• Performance shall be evaluated not the person
• Each employee shall receive objective feedback,
  based on facts.
• The system strategic objectives of Westel are
  broken down into
• individual position-based goals through the
  organisation hierarchy
• Methodology
• Managers responsibilities motivating
  conditions, monitoring, performance, coaching,
  improvement, encouragement
• Employees responsibilities inhibiting the
  objectives, being open to managerial advice,
  give/ask feedback, preparation for appraisal