Helene Blowers Public Services Technology Director Public Library of Charlotte

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From Core Competencies to Learning 2.0
Helene BlowersPublic Services Technology
DirectorPublic Library of Charlotte
Mecklenburg CountyHblowers_at_plcmc.org Computers
in Libraries, April 2007
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Technology Surge
2000 2001 2003 2004
2005 2006 2007
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A Decade of Change
The Old Model
Technology
Facilities
Collections
Staffing
Funding
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A Decade of Change
The New Model
Highly Skilled Trained Staff
Real Virtual Collections
Real Virtual Facilities
Technology
Funding
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PLCMCs Information Technology Core
Competencies
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• Basic competencies, such as
• Accessing the Intranet
• Entering timesheets in myHR
• Printing
• Saving files

Core I
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Core 1 Pre-assessment
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Thanks. It was nice to learn what all the
terminology. Now I feel like I could even take
my PC at home apart with no problem.
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• Patron support competencies, such as
• Searching the catalog
• Using Horizon (ILS)

Core II
Core II
Core I
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Envisionware LPT One Competencies
Core II
Core I
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Core III

• Specific Technology Competencies
• AV Knowledge
• Imaging
• Public Technology Training

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http//tinyurl.com/yo2zmh
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2 tier Competencies Patron Assistance and
System Administration.
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CC
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Web 2.0 generally refers to a second generation
of services available on the WWW that lets
people collaborate and share information
online. - Wikipedia.com
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Week 1 IntroductionWeek 2 BloggingWeek 3
Photos ImagesWeek 4 RSS NewsreadersWeek 5
Play weekWeek 6 Tagging FolksonomiesWeek 7
WikisWeek 8 Online applications toolsWeek 9
Podcasts, Videos Downloadable
audio 1 month of extra exploration time.
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• Exposing staff to new tools
• Encouraging PLAY
• Empowering individuals
• Expanding the knowledge toolbox
• Eliminating FEAR

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Week 1 IntroductionWeek 2 BloggingWeek 3
Photos imagesWeek 4 RSS newsreadersWeek 5
Play weekWeek 6 Tagging folksonomiesWeek 7
WikisWeek 8 Online applications toolsWeek 9
Podcasts, videos downloadable
audio 1 month extra discovery time
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L2 Statistics 540 PLCMC Staff 372
Participants69 voluntary 226 MP3 Players42
voluntary
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Learning 2.0 Best Practices

• Dont confuse learning with training
• Build the program for late-bloomers
• Allow participants to blog anonymously
• Communicate weekly using 1.0 methods
• Focus on discovery encourage challenges
• Encourage staff to use each other work
  together
• Remember that its not about acceptance or
  doing it right. Its about exposure.
• Practice transparency radical trust
• continually encourage staff to play!!!!!

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Slides resourceshttp//LibraryBytes.com
Helene Blowershblowers_at_plcmc.org