How to become a qualified agent?

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How to become a qualified agent?
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• Communication(Made by Gucci,No.9)
• Comprehension(Made by Gucci,No.9)
• Warm Concerned (Made by Joye,No.22)
• Language Skills (Made by Joye,No.22)
• Credit(Made by Sherry ,No.17)
• Efficiency(Made by Sherry,No.17)
• Psychological quality(Made by Becky,No.1)
• Etiquette(Made by Becky,No.1)
• Enterprising(Made by Becky,No.1)
• Creativity(Made by Rainbow,No.6)
• Cooperation(Made by Rainbow,No.6)
• Enterprising(Made by Rainbow,No.6)
• Teachers words

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To be a qualified agent, One should also have
the ability to communicate. The interpersonal
communication can be done through language,
pianting, also by body language. Whatever the
way is, it shows that communication is very
important. Air service is a windows service, and
it need to be faced with the public .A qualified
agent is always tying to communicate with
customers at any circumstances so as to raise the
quality of service.
COMMUNICATION
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I don't think it is enough to own only the
ability of communication. Being able to
communicate but happened to misunderstand the
thoughts of the customers will lead to an
opposite outcome. So to be a qualified agent,
good comprehension is also important. Know what
is cancel behind each word, know what the
customers really want, and think as more for the
customers as possible.
COMPREHENSION
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Warm Concerned

• Be that everything becomes a qualified agents
  basis warm heartedly. Because of we need to have
  the fervent heart to do any thing not only on the
  business handling civil aviation, to the anybody,
  we all need the heart being filled with a zeal .
  when asking about your information as if it be a
  passenger if using indifferent attitude to answer
  passenger image that can think that being
  respected and being paid attention to being in
  the cards affecting airways because of personal
  behavior very much. Therefore treating every
  place passenger only when the enthusiasm is
  sincere ,ability strides out the first steps
  becoming a qualified agent.

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Language Skills

• Need to have stronger linguistic competence
  besides the enthusiasm. Because of passenger may
  possibly meet coming from world everywhere in
  airport, person for instance Japanese having some
  of countries, that they do not speak English
  French if being able to speak Japanese or French
  during the period of this is able to have very
  big help to business. Also can be that airways
  drums more world everywhere passengers up for
  airways gains bigger benefit.

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credit
Ground services is the front-line unit which
airlines contact with passengers face-to-face,
and it is also a important unit which provide
help and service to every passenger. Because
of the trust, so they are assured of themselves
to us. Each link, every procedure are all
important. Credit is to give visitors the
largest disburden. Pass the message through to
visitors accurately, and must to do it if you
said. It is the first step to make passengers
trust us, also it is a important point. If
you promised someone to do something, you should
do you best to finish it. For them, also for our
own.
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Offer services to the passengers timely,
speedy and efficient are ground service personnel
should be provided with. Its important to told
passengers the information they want to know
Exactly and timely. Answer questions, the
provision of flights and package tours, calculate
ticket price, etc. All of them are ground service
need to deal with. So more quick and more
efficiency is more important than everything.
If efficiency is too low , not only tourists will
feel more irritable, we will make mistakes and
even tension . Increase in the number of
unnecessary work has significantly affected the
efficiency .
efficiency
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Psychological quality The individual
psychological diathesis of ground service
personnel is very important. When the passenger
worries or annoy, We need patience, positively
help to solve the problem. For instance, At
the ticket office, if the passenger asks foe air
ticket to be cherished or the psychological
activity changes quickly, in view of passenger's
this psychology, the service personnel should
carry on service with a clear goal, must pay
attention specially, to cannot buy the airplane
ticket passenger's service, must pay attention to
own every word and deeds. For the passenger
explained patiently the non-ticket reason,
obtains passenger's forgiveness.
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Etiquette

• As an air services, most importantly, their
  dress, language and attitude. At airport, the
  uniform of ground service personnel must maintain
  neat, meanwhile, we must achieve the smiling
  service facing the passenger.

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Enterprising

• In my opinion, takes aviation service
  personnel to probably have a positive upward
  heart. After working ,we could go to shanghai
  vocational school of CAAC to learn more
  specialized knowledge. It is helpful in
  sharpening your working ability.

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Basic qualificationscreativity
To a ground service person, creativity is one
of the most basic skills. Therere an example
that prove the truth of the words. Southwest
Airlines ExecutiveColleen Barrett who attend a
meeting in Auckland. During a meeting, two
ground crews broke into and said that some urgent
business to reflect. She saw the painting of the
new aircraft is not often used by Southwest
Airline color it become a dark color, with a
sign, like the Oakland rugby team .To see such a
beautiful picture, Colleen was very pleased. And
she is more impressed by this show's staff out
creativity.
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Basic qualificationscooperation
Cooperation is teamwork. It is working
together peacefully. The more cooperative the
group, the greater is the fitness for survival
which extends to all of its members. Ground
service person not only work with any
other stuffs ,which is stewardesses, aircraft
maintenance person and so on, but also deal with
relations that between he and passengers. it
should be a harmonious atmosphere .we also call
this relation is cooperation.
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Basic qualificationsenterprising

• It include

No matter where we were employed,enterprise is
very important point in working, As Napoleon
said Every French soldier carries a marshal's
baton in his knapsack I think that we have to
put pressure on ourselves ,so we can meet the
variety of challenges which from business
knowledge?Hands-on aspect.
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Teacher's words
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• Thank you for watching!

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