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Title: E9-1-1 Regulation, Liability, Solutions and Deployment


1
E9-1-1 Regulation, Liability, Solutions and
Deployment
  • May 13th, 2010

Michael Lagger Regional Sales Director RedSky
Technologies
2
Agenda- First Hour
  • What is E9-1-1? A General Overview
  • The Case for E9-1-1
  • State Legislation and Regulations
  • Liability and Risk
  • How E9-1-1 Works
  • Traditional ALI E9-1-1
  • E9-1-1 as a Service - Voice Positioning Center
    E9-1-1
  • How to Determine What E9-1-1 solution is Right
    for Your Enterprise

3
Agenda Second Hour
  • E9-1-1 Solutions
  • PS-ALI
  • Hosted E9-1-1
  • E9-1-1 appliances
  • On-premise E9-1-1 software solutions
  • E9-1-1 Network Services
  • Using your E9-1-1 system to improve emergency
    response
  • 9-1-1 call notifications
  • Broadcast Notifications
  • E9-1-1 Solutions for Mobility
  • E9-1-1 for WiFi phones
  • E9-1-1 for Softphone and UC Clients
  • my e911 for Smart phones
  • E9-1-1 Services
  • Audit Services
  • Layer 2/Port Level Network Discovery Services
  • Application Performance Monitoring
  • Building a Budget for E9-1-1 A Step-by-Step
    approach
  • How to build support for your E9-1-1 Project
    inside your organization

4
E9-1-1 defined
  • E9-1-1 Enhanced 9-1-1
  • Basic 9-1-1 is a phone number and an address
  • E9-1-1 delivers a detailed location to 9-1-1
    dispatchers
  • FLR 10 STE 100 RM 104
  • FLR 3 6th AVE WALL
  • Essential for multi-floor building and campuses
  • Enables location description down to the desktop

5
911 Dispatch Screen with E9-1-1
Address Building, Floor and Room
6
Liability
7
Why is Accurate E9-1-1 Information Important?
8
Known Facts About The Incident
  • MedImmune has 15 different locations working from
    one PBX
  • Location information for all these buildings was
    the same the companys billing address for
    telecom services
  • Fatality occurred because the emergency crew
    arrived at the listed address determined from the
    CLID the employee was in an adjacent MedImmune
    building with a different street address
  • Source familiar with the MedImmune network
    revealed there were no local trunks at each
    location that would have enabled site location.

9
Facts about the Incident
  • MedImmune is based in Maryland which does not
    legislate E9-1-1 for Enterprises. They didnt
    violate any state laws.
  • Did MedImmune take a calculated risk and avoid
    the cost of subscribing to a PS-ALI service?
    Perhaps they didnt understand the issue or how
    the technology worked
  • MedImmune, a multinational company with 2200
    employees and 7 U.S. locations  Did they have an
    emergency policy? Would notification to local
    security have helped? The employee died on 9 AM
    on Tuesday and not during off hours.

10
Liability Summary
  • Compliance
  • If you are in a State with E9-1-1 regulation and
    you dont comply and someone has an accident
    you can be sued under common law action.
  • Workers Compensation
  • Workers compensation protection only applies when
    an injury arises out of and in the course of
    employment. Generally, courts have interpreted
    arising out of and in the course of employment to
    cover most injuries that occur at the work place.
  • Gross Negligence or Intentional Injuries
    Exception -
  • If a court finds the employer intentionally
    exposes its employees to known risks or dangers
    without informing them of the risks, an employee
    may sue his employer outside of the workers
    compensation system.
  • If a company knows that emergency responders show
    up at the wrong building when 9-1-1 is called,
    this could easily be interpreted as gross
    negligence.

11
Liability Summary
  • Personal Animus Exception -
  • Injuries arising out of risks or conditions
    personal to the claimant heart attacks or
    seizures
  • Since these are not employment related, they
    may not be covered by workers compensation
  • Contractors and Visitors
  • Workers Compensation does not cover contractors
    or visitors to a company
  • Contractors, on-call workers, or temporary help
    agency workers are nearly 10 of the workforce
    and are not covered by workers compensation

12
Resources
  • White Papers
  • Seyfarth Shaw white paper Assessing E9-1-1
    Liability and Risk http//www.redskyE9-1-1.com/doc
    uments/Assessing_E9-1-1_Liability_Risk.pdf
  • Videos -
  • Why incorporate E9-1-1 into a Corporate Risk
    Management Strategy?http//www.youtube.com/watch?
    vc4UJ8dS03bk
  • 4 Steps to Incorporate E9-1-1 into a Corporate
    Risk Management Strategy http//www.youtube.com/re
    dskytechnologiesp/u/3/PEreuKSPqRQ

13
E9-1-1 Regulation
14
FCC and E9-1-1
  • FCC has urged States to Adopt E9-1-1 Legislation
  • FCC is monitoring States adoption of E9-1-1
    Legislation
  • FCC has indicated that they might act if States
    do not move quickly enough to enact E9-1-1
    regulation
  • What is the FCC concerned about?
  • The ability of PBXs to send accurate caller and
    location information to the Public Safety
    Answering Point (PSAP)
  • The ability to do E9-1-1 dialing without dialing
    an access code
  • The PSAP should receive a valid callback number
  • Fully restricted telephones should be able to
    dial 911

15
Why Have Regulations Been Enacted?
  • States want employees to have the same 9-1-1
    protection that they have at home
  • Emergency Responders need an accurate location to
    get to someone fast in a corporate building or
    campus
  • There are service providers using a single PBX to
    provide service to multiple companies, each with
    a different location
  • Companies are spread out across multiple floors
    in a building or have multiple buildings on campus

16
E9-1-1 Legislation
  • 16 states have implemented E9-1-1 legislation
  • Alaska is the newest
  • State legislation requires enterprises to comply
  • Regulations vary from State to State

17
Whats Common in the Regulations?
  • Enterprise Size
  • Enterprises that are over a certain size are
    required to provide E9-1-1
  • Enterprises that occupy multiple floors of a
    building
  • Enterprises that have multiple buildings or
    locations
  • Companies that provide a shared PBX to multiple
    companies

18
Reasons Why Regulation Is Adopted
  • So 9-1-1 callers, especially those who are
    incapacitated, confused, upset, who can not
    speak, who do not speak English, who are
    children, etc. can actually have 9-1-1
    Dispatchers tell police, fire, or EMTs where to
    find them
  • The problem is bad for PBXs serving a large
    building where only the building address is given
  • The problem is worse (and untenable) when the PBX
    serves more than 1 building and gives only the
    address of the building in which the PBX is
    located
  • And technology is complicating the problem with
  • The ease of relocating or moving VoIP phones
  • Remote interconnected IP phones over VPNs, etc.

19
Standards for Location Specificity
  • The Regulations set different standards for
    location specificity depending on the type of
    facility and its size
  • Shared residential systems location must ID the
    residential unit (e.g., 145 MAIN ST, SUITE 203)
  • Business/Entity or Government systems at least
    a building and floor location (called an ERL for
    Emergency Response Location) such as WEST END OF
    5th FLOOR or LABORATORY or WAREHOUSE 7B, etc
  • Hotel/Motel systems location must present unit
    identifier (e.g., an occupancy room)
  • School systems location must present a unit
    identifier
  • NOTE a unit identifier is a room name or number,
    unit name or number, or equivalent designation of
    a portion of a structure or building

20
Resources
  • All State E9-1-1 Legislation is available at
  • http//www.redskyE9-1-1.com/E9-1-1_information_cen
    ter/
  • NENA National Emergency Number Association
  • E9-1-1 Model Legislation that serves as the basis
    for most State E9-1-1 Laws
  • http//www.nena.org/standards/technical/data/mlts-
    model-legislation-2009

21
How E9-1-1 Works
22
Why E9-1-1 is Important to Enterprises
  • They need to comply with regulations
  • Emergency responders are showing up at the wrong
    location
  • They are implementing a new IP phone platform and
    they need to track phone movement
  • They have softphone users or remote agents
  • They want their security department or on site
    medical responders to know when a 9-1-1 call is
    dialed

23
ANI ALI Defined
  • "Automatic Number Identification" or "ANI"
  • Outbound 10 Digit TN that the PBX sends when a
    9-1-1 call is made
  • May be the DID number of the phone
  • May be a 10 Digit TN that is associated to one or
    more extensions
  • When it arrives at the PSAP, the PSAP does a
    data dip into the LECs ALI database to
    retrieve a location record (ALI) that corresponds
    to the ANI
  • "Automatic Location Identification" or "ALI"
  • The location record that is created to support an
    ANI
  • The location record is placed into the LEC ALI
    database
  • The ALI is served-up to the PSAP when the PSAP
    submits a bid using the ANI
  • The ALI record typically includes
  • Company Name
  • Call back number (ANI)
  • Street Name, Address and Directional info
  • Floor name, room name or number, cubical number,
    floor quadrant
  • Community and State

24
Traditional ALI E9-1-1 How it works
25
PS-ALI Accounts
  • A PS-ALI account is required to put ALI records
    in the LECs ALI database
  • All LECs have their version of PS-ALI
  • ATT (Ameritech) called PS-ALI
  • ATT (Bell South) called Pin Point
  • Qwest called Locator ID
  • Verizon
  • What is PS-ALI?
  • A software application that allows you to put ALI
    records in the LEC ALI database
  • You have a secure log-in
  • You transfer your data over the web from your
    computer/network

26
PS-ALI Accounts
  • Unless you have a PS-ALI Account, you do NOT have
    E9-1-1
  • Unless you place ALI records in the LEC ALI
    Database, you do NOT have E9-1-1
  • Youll hear PBX vendors say they support E9-1-1,
    BUT what they really mean is that they can output
    ANI/ELIN
  • PBX vendors do not create ALI records and place
    those records in the LEC ALI Database

27
Creating ALI Records
  • Whats in an ALI record?
  • Defined by NENA (National Emergency Number
    Association)
  • Format is called NENA 2
  • A NENA 2 record includes the following fields
  • Calling phone number
  • Street number and street name
  • Street Directional (N, S, E, W)
  • Location, 20 characters ( Bldg. Flr, Rm)
  • Customer name
  • Community, state, zip code

28
How to create ALI records
  • Manually
  • Purchase a PS-ALI account from your LEC
  • Assemble a spreadsheet based on the LEC PS-ALI
    format
  • Upload records to the PS-ALI database
  • From a PBX report
  • Generate a .cvs station report from the PBX
  • Configure into the LEC PS-ALI format
  • Use your PS-ALI account to upload records to the
    PS-ALI database
  • Automatically using software
  • Software can automatically retrieve Move, Adds
    and Changes from your PBX
  • Automatically configure and upload ALI records to
    the PS-ALI database using your PS-ALI account

29
PS-ALI accounts
  • Benefits
  • Enables E9-1-1 - You can transfer detailed ALI
    records to the LEC
  • The ALI records will be served up to the PSAP
    when a 9-1-1 call arrives at the PSAP
  • Negatives
  • PS-ALI is a manual process
  • You have to update the ALI database every time
    you make a change
  • Its easy to get the PS-ALI database out of sync
  • Hard to decipher error codes that come back from
    the LEC database
  • You need multiple PS-ALI accounts if you are
    served by more than one LEC
  • There is a one-time charge of up to 5000 to open
    an account
  • You have to set up an account and sign a contract
    with the LEC, which can be a very long (45-90
    days) and arduous process involving your legal
    department
  • PS-ALI Databases have a 24 hour cycle time so no
    immediate updates

30
Alternatives to PS-ALI accounts
  • Now there is an alternative to PS-ALI Accounts
  • National ALI service hosted in the cloud
  • Accepts and validates ALI records from any region
    in the US or Canada
  • Accepts and routes 9-1-1 calls to any PSAP in the
    USA and Canada
  • Benefits
  • No more PS-ALI contracts with LECs
  • Simplifies 9-1-1 call routing all 9-1-1 calls
    go to the service
  • Real-time location updating useful for
    softphones and mobile users
  • More on E9-1-1 as a Service later in the Session

31
Defining Phone Locations
32
Defining Phone Locations
  • Accurate phone locations are the core of E9-1-1
  • Digital and Analog Phones
  • If you dont have accurate phone locations now,
    you have to get there
  • Step One
  • Establish a location nomenclature
  • A uniform way to name locations for use in ALI
    records
  • Street Address for all Buildings
  • A uniform way to describe location inside a
    building ( Floor, Room, Quadrant) Work with your
    local Fire and Police Depts for their suggestions
  • Step Two Gather the phone location data
  • Self Audits
  • Professional Service Audits

33
Applying the Location Nomenclature
  • Location Data can be stored
  • In the PBX/call server
  • Some PBXs have fields you can use to populate
    locations
  • Avaya, Nortel Meridian and CS1000
  • In a separate external database
  • Active Directory
  • In the E9-1-1 application software
  • The application can store all location
    information including
  • Buildings
  • Street addresses
  • Floor, Room, Quadrant

34
Defining Locations for Digital, Analog and IP
phones using the Station Screens
35
E9-1-1 for Digital and Analog phones
  • The E9-1-1 Software will automatically retrieve
    location data from the station screen fields and
    create and send ALI records

36
E9-1-1 for VoIP
  • ELIN replaces "ANI"
  • ELIN Emergency Line Information Number
  • Outbound 10 Digit TN that the PBX sends when a
    9-1-1 call is made
  • May be the DID number of the phone
  • May be a 10 Digit TN that is associated to one or
    more extensions
  • When it arrives at the PSAP, the PSAP does a
    data dip into the LECs ALI database to
    retrieve a location record (ALI) that corresponds
    to the ELIN
  • ERL replaces "ALI"
  • ERL Emergency Response Location
  • The location record that is created to support an
    ELIN
  • The location record is placed into the LEC ALI
    Database
  • The ERL record is served-up to the PSAP when
    the PSAP submits a bid using the ELIN
  • The ERL record typically includes
  • Company Name
  • Call back number (ANI)
  • Street Name, Address and Directional
  • Floor name, room name or number, cubical number,
    Quadrant
  • Community and State

37
E9-1-1 Key Components
ERLs and ELINs How They are Used
  • An ERL can be as big as a building or as small as
    a cubicle
  • Each ERL has a unique ELIN assigned to it
  • When a phone registers in an ERL it is assigned
    an ELIN
  • If any phone in the ERL dials 9-1-1, the ELIN,
    NOT the DID or ext., is sent out

38
VoIP E9-1-1 Network Regions/IP Ranges
  • This is the most common way that IP phones are
    tracked
  • When a phone plugs in, it is assigned an IP
    address associated to the Network Region
  • The call server or E9-1-1 application reads the
    IP address and assigns the ELIN to the phone
  • Phones can move from one region to another and
    automatically be discovered

39
VoIP E9-1-1 Network Regions/IP Ranges How it
Works
  • In this example, the ERL is the entire floor of a
    building
  • Each ERL has a unique ELIN assigned to it
  • When a phone registers in an ERL it is assigned
    an ELIN

40
VoIP E9-1-1 Network Regions - Review
  • The most common way that IP phones are tracked
  • Use ERLs and ELINs
  • Some PBX/call servers have this as native
    capability
  • Avaya Communication Manager v 2.x and forward
  • Nortel CS1000 v 4.5 and forward
  • Cisco Call Manager supports network regions with
    Cisco Emergency Responder (CER)
  • NOT A COMPLETE SOLUTION!!!
  • You still need a PS-ALI account to put your
    ERL/ALI records in the LEC ALI Database

41
VoIP E9-1-1 Layer 2/Port Level Discovery
  • A second way to determine IP phone locations
  • Automatic discovery of an IP phone to the port on
    a Layer 2 voice data switch
  • Method allows you to discover location down to
    the desktop
  • Works by querying the Layer 2 switch to find out
    what phones are on the switch

42
VoIP E9-1-1 Layer 2/Port Level Discovery
43
Layer 2/Port Level Discovery Requirements
  • Network must support SNMP queries SNMP Enabled
  • In the case of Cisco Emergency Responder, all
    switches must be Cisco and enabled for Cisco
    Discovery Protocol
  • Community Strings of all Layer 2 switches known
  • An accurate database of locations for each port
  • An ELIN for each port (or an ELIN for each switch)

44
How PBXs handle 9-1-1 calls
45
How PBX/Call Servers Handle E9-1-1
  • 9-1-1 Call Routing
  • Digital PBXs ( Avaya and Nortel)
  • have routing tables for trunk routing ( ISDN or
    CAMA trunks)
  • IP PBXs (Avaya, Nortel and Cisco)
  • have routing tables, trunks and gateways for
    9-1-1 calls
  • Location Management
  • Digital PBXs ( Avaya and Nortel)
  • have station screens that can store location data
  • IP PBXs (Avaya, Nortel and Cisco)
  • Have Network Map screens to build and manage
    Network Regions/IP Ranges
  • Have tables that can be updated with the correct
    ELIN
  • Note No PBX/call servers have automated
    interfaces to the LEC ALI Database or to E9-1-1
    Services in the Cloud. They are NOT a complete
    solution. You MUST put your location records
    somewhere so they are available to the PSAP.

46
How PBX/Call Servers Handle E9-1-1
  • ELIN Management
  • Dynamic ELIN
  • A method used by Cisco Call Manager wherein the
    ELIN is served up dynamically by an external
    software application at the time of the 9-1-1
    call
  • Static ELIN
  • A method used by Avaya and Nortel to determine
    the ELIN required by a phone when the phone
    registers. The ELIN is written to a field or
    table for use when a 9-1-1 call is made.

47
9-1-1 Call Trunking
  • Traditional 9-1-1 Call Trunking
  • Usually dictated by the LEC What service they
    have available
  • ISDN PRI or CAMA
  • Serves primarily Digital PBXs ( Avaya and Nortel)
  • Analog lines might be used in remote office with
    a gateway
  • IP 9-1-1 Call Trunking
  • You can now send a 9-1-1 call securely over the
    Internet or over a private network using IP
    trunking with SIP signaling
  • This method significantly reduces the cost of
    having multiple dedicated E9-1-1 trunks at main
    and remote sites.

48
The Right E9-1-1 Solution for You
49
What Kind of Enterprise are You?
  • Given the number of different ways to do E9-1-1,
    it is important to understand your requirements
  • Baseline Questions
  • How many phones do you have?
  • How many locations do you have?
  • TDM, IP or SIP?
  • What is your PBX/Call Server voice platform(s)
  • Do you need 9-1-1 call notifications?
  • Do you have your own security force?
  • Do you have mobile or remote workers?

50
What Kind of Enterprise are You?
51
E9-1-1 Solutions2nd Hour
52
PS-ALI Accounts
  • A PS-ALI account is required to put ALI records
    in the LECs ALI database
  • All LECs have their version of PS-ALI
  • What is PS-ALI?
  • A software application that allows you to put ALI
    records in the LEC ALI database
  • You have a secure log-in
  • You transfer your data over the web from your
    computer/network

53
E9-1-1 as a Service a new approach
  • A Hosted E9-1-1 service is a good solution for
    customers with less than 500 stations
  • Provides E9-1-1 as a monthly service
  • Compatible with any PBX, even non-IP enabled
  • No on-premise equipment necessary
  • Locations for hard and soft clients, both inside
    and outside the enterprise are provisioned
    manually by the customer no real-time discovery
  • All 9-1-1 calls from the PBX/call server are sent
    to the E9-1-1 Hosted service, either using SIP or
    via the PSTN
  • Connects 9-1-1 calls to any PSAP in the USA and
    Canada

54
RedSky E9-1-1 Hosted Overview
55
RedSky Hosted Service- Portal User Interface
56
E9-1-1 as a Service Advantages
  • Easy to Manage
  • Web portal provides easy access to change
    locations or upload .csv files
  • Easy to set-up
  • No LECs or LEC contracts to deal with
  • Simple Software Services Agreement
  • Service initiation in as little as 48 hours
  • Inexpensive
  • One time service initiation fee
  • Monthly charge based on number of phone locations
  • Feature Rich
  • Real time SMS and Email notifications of all
    9-1-1 calls

57
E9-1-1 as an Appliance- RedSky RedBox
  • E9-1-1 Software pre-loaded on a 1U server
  • Software integrates with the PBX/Call server to
    automate the E9-1-1 process
  • Tracks TDM and IP phone location changes
  • Provides Network Region IP phone tracking
  • SMS and email notifications when using E911
    Anywhere Network Service
  • Two Service Options
  • Has Automated PS-ALI interfaces uses your
    existing PS-ALI account
  • Includes service initiation to E911 Anywhere
    Network Service

58
E9-1-1 Appliance Overview
59
E9-1-1 as an Appliance Advantages
  • Capable
  • Automated IP phone location discovery using
    Network Regions
  • Automatically retrieves station screen location
    changes from the PBX
  • Can use either PS-ALI or E9-1-1 Network Service
    as a back-end
  • SMS and email notifications of 911 calls
  • Easy to set-up
  • Rack mounted appliance pre-loaded with software
    installs in a snap
  • RedSky Technical Services remotely sets up the
    software and establishes connectivity. REQUIRES
    REMOTE NETWORK ACCESS
  • Option to use E9-1-1 Network Service eliminates
    setting up a PS-ALI account with the LEC
  • Simple Software Services Agreement
  • Service initiation in as little as 48 hours

60
Enterprise Software for E9-1-1
  • The Best solution for large enterprises that have
    multiple PBX/call servers, thousands of phones,
    many locations
  • Capabilities
  • Automatic tracking of the location of TDM, IP and
    UC clients
  • Integrated 9-1-1 call notification to security
    departments
  • Advanced modules for
  • WiFi phone location tracking
  • Broadcast Notifications to large populations of
    users
  • Support for mobile SIP and UC Clients
  • E9-1-1 Support for smart phones

61
E9-1-1 Enterprise Software- RedSky E911 Manager
  • On-premise-based software solution
  • Installed on a customer provided Server
  • Automated management of location information
    inside and outside the enterprise
  • Tracks VoIP, TDM and other IP telephony clients
  • Cross platform capability
  • Scalable and reliable
  • Includes
  • Automated ALI management
  • Emergency on-site notification
  • Network discovery for IP phones
  • Alerts scheduled tasks
  • Reporting tracking

62
E9-1-1 as Enterprise Application Advantages
  • Capable
  • Up to 100,000 phones and 50 PBX/call servers
  • Automated IP phone location discovery - Network
    Regions/ IP ranges and Layer 2/Port Level
    discovery
  • 9-1-1 call notifications - Screen Pop, SMS and
    Email
  • Both PS-ALI and E9-1-1 Network Services
    interfaces
  • Expandable
  • Integrated support for SIP clients
  • Support for UC clients
  • WiFi module supports voice over WiFi phones
  • Broadcast Notification Module
  • Supports smart phone E9-1-1

63
E9-1-1 Enterprise Software E9-1-1 Network
Services
  • The solution for large, distributed, enterprises
  • Enterprises that are consolidating their voice
    networks into datacenters (Flatten, Consolidate
    and Extend strategy)
  • Remote locations reporting to the data center
    cores
  • SIP and IP used for internal and external
    trunking
  • Implementing Unified Communications

64
Voice Consolidated at the Core
  • Core datacenters are connected by IP trunks (MPLS
    and SIP)
  • Remote sites are connected to the datacenter via
    IP trunks

65
All 9-1-1 calls are sent to the Service
  • All 9-1-1 calls from any location are processed
    at the core
  • The core sends all 9-1-1 calls to the E9-1-1
    Network Service

66
The Service routes 9-1-1 calls to PSAPs
  • The Service can route to any PSAP in the USA and
    Canada
  • The location of the caller is sent to the PSAP
    (dynamic ALI)

67
E9-1-1 Enterprise Software with E9-1-1 Network
Service
68
E9-1-1 Modules to Improve Emergency Response
69
Value-added Modules for E9-1-1 Enterprise Software
  • Emergency On-Site Notification (EON)
  • Provides real time notification of a 9-1-1 call
  • EON module improves on-site response by 2-3
    minutes
  • Voice over WiFi
  • Optional module that integrates with the Mobility
    Services Architectures of leading Voice over WiFi
    providers like Aruba and Cisco
  • Automatically tracks endpoints as they move from
    access point to access point
  • Broadcast Alert
  • Optional module that sends emergency and other
    notifications to large populations of users via
    SMS and email
  • My e911
  • Personal E9-1-1 application for populations of
    smart phone users

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Emergency On-site Notification Call Processing
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9-1-1 Call Notifications
Screen Pop Notification
SMS Notification
Email Notification
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Broadcast Notifications and Alerts
  • A notification application to alert groups with
    timely email and SMS messages
  • Quick, easy way to send messages to large groups
    of students, parents and administrators or
    company employees
  • Imports email addresses and cell phone numbers
    from other databases

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Broadcast SMS Notification
  • Notification to large groups of cell-phone users
    using SMS messages

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E9-1-1 Modules for Mobility
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Tracking Softphone and UC Clients
  • Softphones and UC clients are tracked with a
    client application that is installed on a laptop
    with the softphone or UC Client
  • The application requires that the user identify
    their location
  • Preempts use of the softphone until the user
    establishes their location
  • The application forwards the location to the
    E9-1-1 Network Service and the E9-1-1 Network
    Service connects a 911 call to the right PSAP

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E9-1-1 Solutions for WiFi
E9-1-1 enterprise software communicates with the
WiFi controller to obtain location
updates on mobile Voice clients
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E9-1-1 Solutions for Smart Phones
  • There are now personal E9-1-1 applications for
    smart phones that can enhance security on campus
  • Apps work with iPhone, Google Android and
    Blackberry phones
  • The app identifies the location of a 9-1-1 caller
    to any other smart phone
  • Identifies the exact location of a 9-1-1 caller
    to campus security, even though the 9-1-1 call is
    made on the cellular network

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Example of the App
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Assigning who gets notified
my e911
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9-1-1 Dialing and Alerts
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Architecture
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E9-1-1 Services
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Audit Services
  • A professional service to identify the location
    of all phones in your enterprise according to an
    enterprise appropriate location nomenclature
  • If you dont have an accurate location database,
    you should consider this service, particularly if
    you dont have the resources to perform an audit
    on your own
  • The result of an audit is a clean, accurate
    database of all phone locations and network
    regions that can be loaded into your E9-1-1
    application and uploaded to your PS-ALI database
    or the E911 Anywhere Network Service

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Layer 2/Port Level Discovery Audit
  • Layer 2/Port Level Network Discovery requires an
    accurate database with a location designated for
    every port on every voice data switch
  • If you dont have an accurate location database,
    you should consider this service, particularly if
    you dont have the resources to perform an audit
    on your own
  • This database has to be kept accurate at all
    times
  • The audit results in a clean, accurate database
    of all ports that can be loaded into your E9-1-1
    application and uploaded to your PS-ALI database
    or the E911 Anywhere Network Service

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Application Performance Monitoring
  • Application Performance Monitoring (APM) is a
    professional service provided by RedSky
    technicians
  • With APM, RedSky techs monitor your E9-1-1
    application everyday to confirm that all
    scheduled tasks have been performed and that
    connectivity across your enterprise is in effect
  • RedSky techs in effect become your E9-1-1 system
    administrators

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The Economics of E9-1-1
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What Does it Cost to do E9-1-1
  • Start-up Fees
  • PS-ALI Account Start-up fees
  • PS-ALI Monthly record storage fees
  • OR
  • E9-1-1 Network Services Initiation Fee
  • Monthly record service fee
  • Appliance or Software costs
  • Manpower Costs
  • Location Audits Do you have an accurate
    database?
  • On-going administration Depending on the level
    of automation

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E9-1-1 as Part of Your Network Plan
  • Flatten, Consolidate, Extend (FCE)
  • An industry trend to use all IP trunking to
    connect all parts of the enterprise together
  • Results in SUBSTANTIAL cost savings in monthly
    trunking charges
  • E9-1-1 in FCE
  • You need to account for E9-1-1 when you move to
    FCE
  • Considerations
  • NO more local trunks, means NO PS-ALI E9-1-1
    Network Services is the way to go
  • Think in terms of Network Regions/Subnets as your
    Location Strategy in main locations
  • Think in terms of unique location records for
    mobile and remote users on softphone or UC
    clients
  • E9-1-1 in FCE is really a network service that is
    extended out to the enterprise

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Building a Budget for E9-1-1
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Building a Budget for E9-1-1
  • RedSky has developed a document to help you build
    a budget for your E9-1-1 solution
  • This document will help you identify your
    priorities and qualify your requirements
  • Well walk through the document together from a
    high level
  • The document can be filled out and submitted to
    RedSky for a price quote

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Building Support for your E9-1-1 Project
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Building Support for your E9-1-1 project
  • After hundreds of E9-1-1 project installations,
    we have learned some things from our customers
    about how to build support for your E9-1-1
    project
  • This document will help you identify your
    priorities and qualify your requirements
  • Well walk through the document together from a
    high level

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Contacts
  • Carousel Industries
  • RedSky Technologies

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Q A
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