Using the NIATx 5x5 Presentation Model

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Telling Your Story
Using the NIATx 5x5 Presentation Model
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New realities
5x5 ?
Sample
Q A
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1970 500 to 2,500 messages per day
Today 3,000 to 5,000 messages per day
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An Average Adult Attention Span
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Your audience is asking you (the presenter) for
two things
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What is a 5x5?
Five minutes to present five Power Point slides
which tell your story of your change project.
1. Aim (Plan)
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Questions?
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5x5 Presentation Role Play
I am a change leader at Wilson County Behavioral
Health Services
You are a staff member at Wilson County
Behavioral Health Services
We will time and discuss each slide of the
change project 5x5 presentation.
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Change Project Title
Operation Red Carpet Service
Customer walk-ins welcomed!
Wilson County Behavioral Health Services
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Change Project Title
The Customer Service Improvement Project
Wilson County Behavioral Health Services
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AIM

• Decrease wait time between 1st contact and 1st
  treatment for IOP clients from 16 days to 5
  days.
• This is a 69 improvement goal.
• Location is the Oakdale IOP office.
• Length of the change project is May-July, 2010.

IOP Intensive Outpatient
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CHANGE
Changes we made
1) Eliminated old procedure of scheduling
intakes with clinicians weeks in advance. 2)
Established daily walk-in orientation group
between 9am 10am.
These changes had a positive impact on customers.
Clients enter the IOP program NOW, when they are
motivated!
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RESULTS
Wait time between 1st contact and 1st treatment
Wait Time 78
Wait time decreased from 16 to 3.5 days.
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NEXT STEPS

• Adopt daily walk-in orientation as standard
  procedure at the Oakdale office.
• Create a sustainability plan to maintain the
  improvement.
• Expand the walk-in orientation pilot test to our
  Smithville office.

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IMPACT (Business Case, Efficiency, Lessons
Learned, Etc.)

• 84 more clients seen per year
• 29,016 in added revenue per year
• Reputation for same day service

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STORYBOARD on 30x40 foam core
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