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Wednesday 3 March 2010

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Metropolitan Transport Forum Wednesday 3 March 2010 Summary Our network Who is KDR? Our core value: Think Like a Passenger Our Challenges Looking forward Our Tram ... – PowerPoint PPT presentation

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Title: Wednesday 3 March 2010


1
Metropolitan Transport Forum
  • Wednesday 3 March 2010

2
Summary
  • Our network
  • Who is KDR?
  • Our core value Think Like a Passenger
  • Our Challenges
  • Looking forward

3
Yarra Trams at a glance
4
Our Tram Network
  • The largest operating network in the world with
    250 kilometres of double track
  • 1770 tram stops
  • 500 trams
  • 27 tram routes the free City Circle tourist
    tram
  • 2000 staff, including 1128 drivers, from 50
    nationalities
  • 180 million trips in 2008-09

5
Melbourne and its trams grew together
6
  • Who is KDR?

7
KDR A dynamic partnership

49
51
8
56.7 SNCF40.8. Axa (France) / CDPQ
(Canada)2.5 Management Turnover AUD 5.1
billion in 2009 (41 outside France)
Shareholder Structure
9
The Group
  • Operating in ten countries
  • Starting in 2010 in Norway and USA
  • Two billion passengers transported in 2008
  • 44,450 employees, including 30,000 drivers

10
Bordeaux, France
11
Lyon - France
12
Provider of fully integrated transport solutions
  • Across all modes of transport
  • Over 17,500 buses and coaches
  • 70km automatic metro
  • 17km conventional metro
  • 400km tramway
  • 4400km of rail
  • 100 trolley buses
  • And also
  • Airport services
  • Ferry shuttles
  • Car sharing
  • Bicycle hire schemes

13
We are asset managers working across our
clients whole of life value chains
  • Australia, New Zealand, Asia Pacific and United
    Kingdom focus
  • Annual turnover of A5.6 billion
  • Total assets over A3 billion
  • Focus on infrastructure, rail, mining,
    engineering, energy and consulting services
  • Over 24,000 employees supporting clients

14
REVENUE 2.09b
REVENUE 1.07b
REVENUE 0.89b
REVENUE 1.86b
REVENUE 0.37b
  • Road Maintenance Upgrade Services
  • Railtrack Services
  • Water Services
  • Power Energy
  • Technical Services (Telecommunications)
  • Electrical and Mechanical Services Contracting
  • Process Engineering
  • Open Cut and Underground Mining
  • Blasting Services
  • Plant Tyre Maintenance Services
  • Mineral Processing Technology
  • Multi-disciplinary Architectural Engineering
    Design (including Transportation, Environmental
    and Water Consulting services)
  • Project Management
  • Facilities Management
  • Resource Planning and Mining Engineering
  • Passenger Rollingstock
  • Freight Rollingstock
  • Maintenance Renewal
  • Strategy, Scoping Design
  • Rail Signaling, Security Safety

Divisional revenues based on Full Year Results
to 30 June 2009
15
  • Our values and vision

16
think like a passenger
  • A holistic approach to service delivery
  • Reliability is essential
  • Safe and clean travel environment
  • Highest levels of customer service
  • Improve passenger satisfaction
  • Find your way
  • Empower passengers with the information they need
  • Make the system more intuitive for new customers
    and visitors
  • Starting with some simple things like
  • Route maps on board trams
  • First-time user pack Melbourne is the fastest
    growing city in Australia
  • tramTRACKER real-time information
  • Multi-modal approach

17
A moving safe haven
  • Highest levels of safety and security
  • for our customers
  • for pedestrians and other road users
  • for our staff establish a zero harm culture
  • Tram refresh focussed on safety (yellow doors and
    safety strip)
  • Awareness and education campaign with VicRoads,
    RACV, taxis, car rentals, etc.
  • Making our services more accessible
  • Focus on reducing anti-social behaviour
  • Upgrade of tram stops and infrastructure

18
Training and development
Attract, train retain talent Encourage and
reward Pride in serving community Succession
planning Customer Service Safety Training
Academy Technical trades centre of
excellence Staff excellence awards
19
Yarra Trams new look
  • Revitalisation of the fleet through
  • Fresh livery
  • Replacing vandalised glass and worn seat covers
  • Heavy duty deep clean across the entire fleet
  • Rail grinding for a smoother ride
  • Provide route information
  • Focus on maintaining high standards of fleet
    presentation and amenity

20
Our Challenges
21
Heterogeneous fleet
W class (1945)
B class (1984)
Z class (1975)
A class (1984)
Citadis (2001)
Combino (2002)
Bumblebee (2008)
  • Rolling stock average age is 25 years

22
Ageing infrastructure
  • An unusual combination of new, old and historic
    elements

23
Safety
  • 1770 stops across the network, of which only 300
    are modern platform stops
  • Numerous collisions with road vehicles every year
  • Pedestrian knockdowns

24
Growing traffic
  • Weekday average tram speed is 15.9km/h -11km/h in
    CBD
  • Tram speed declined between 2001 2004
  • Decline mitigated by Think Tram priority
    treatments

25
Looking Forward
  • Moving the tram to a modern light rail service
    () so that it becomes the best way to move
    around in the inner suburbs.
  • Victorian Transport Plan, Department of Transport

26
Unprecedented patronage growth
50
27
The Victorian Transport Plan
  • In December 2008, the Victorian Government
    announced a 38
  • billion action plan for transport, with a
    specific focus on
  • Melbourne Metro Rail link, planned to be
    completed in 2018
  • Smart Bus routes
  • Soft modes, walking and cycling
  • The VTP includes 1billion boost for trams to
    meet growing demand
  • 50 new trams from 2012-13 and a new depot
  • Continuation of the Keeping Melbourne Moving
    Plan to address congestion

28
Route 86 demonstration project
  • Maximise use of Melbourne tram corridors
  • Best practice integrated transport and land-use
    planning
  • One of Australias largest Transit Oriented
    Developments
  • The project focuses on route 86 (Docklands to
    Bundoora) and includes
  • Land use intensification
  • Tram stop optimisation
  • Full DDA compliance
  • Tram priority
  • Public realm improvements
  • Easy connections with buses and trains

29
Our Approach
  • Full service delivery team
  • Clear focus on passenger information
  • - Intermodal
  • - Disruptions
  • Know your customers the need for extensive
    socio-demographic approach
  • A green ambition
  • The partner of choice for urban development

!
30
Yarra Trams partner of choice for special events
31
Thank You
Michel MASSONChief Executive Officer GPO Box
5231Melbourne VIC 3001 T 61 3 9619 3200F 61
3 9619 3217 yarratrams.com.au
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