Core Concepts of Management Schermerhorn - PowerPoint PPT Presentation

Loading...

PPT – Core Concepts of Management Schermerhorn PowerPoint presentation | free to download - id: 472f96-YjkwM



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

Core Concepts of Management Schermerhorn

Description:

Utilization of a core competency that clearly sets an organization apart from its competitors ... Changing organizational culture Changing organizational ... – PowerPoint PPT presentation

Number of Views:61
Avg rating:3.0/5.0
Slides: 23
Provided by: paulw
Learn more at: http://cmsu2.ucmo.edu
Category:

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Core Concepts of Management Schermerhorn


1
Core Concepts of Management Schermerhorn
  • Ms. Michell Long
  • 13 Sept 04
  • Principles of Management
  • CMSU

2
Environment, Diversity and Competitive Advantage
  • Planning Ahead
  • What is the environment of organization?
  • What are the challenges of managing diversity?
  • What is a customer-driven organization?
  • How is information technology changing the
    workplace?
  • Why is organizational learning important?

3
External Environments of Organizations
  • What is Competitive Advantage?
  • Utilization of a core competency that clearly
    sets an organization apart from its competitors
    and gives it an advantage over them in the
    marketplace

4
External Environments of Organizations
  • What is Competitive Advantage?
  • Companies may achieve it in many ways including
  • products
  • pricing
  • customer service
  • cost efficiency
  • quality

5
External Environments of Organizations
  • The General Environment - all of the background
    conditions of the organization including
  • Economic
  • Social-cultural
  • Legal-political
  • Technological
  • Natural environment

6
External Environments of Organizations
  • The Specific Environment - actual organizations,
    groups, persons with whom an organization must
    interact in order to survive and prosper
  • stakeholders
  • customers
  • suppliers
  • competitors
  • regulators

7
How is diversity managed in a multicultural
organization
  • Characteristics of multicultural organizations
  • Inclusivity
  • Absence of prejudice and discrimination
  • Minimum intergroup conflict

8
How is diversity managed in a multicultural
organization?
  • Organizational subcultures
  • Cultures based on shared work responsibilities
    and/or personal characteristics
  • Common subcultures include
  • Occupational
  • Functional
  • Ethnic
  • Racial
  • Generational
  • Gender

9
How is diversity managed in a multicultural
organization?
  • Diversity can be a source of competitive
    advantage.
  • Diversity leadership approaches
  • Affirmative action
  • Valuing diversity
  • Managing diversity

10
How is diversity managed in a multicultural
organization?
  • Personal challenge of managing diversity
  • Accepting the goal of diversity maturity
  • Organizational challenge of managing diversity
  • Changing organizational culture
  • Changing organizational mission practices

11
Customer-Driven Organizations
  • Customers and Operations Management
  • Operations
  • activities and decisions through which
    organizations transform resource inputs into
    product outputs
  • product output can be goods or services

12
Customer-Driven Organizations
  • Customer and Quality Operations
  • International Standards Organizations (ISO),
    Geneva Switzerland
  • ISO 9000 certification
  • provides customers with assurance that a set of
    solid quality standards and processes are in
    place
  • increasingly necessary to compete internationally

13
Customer-Driven Organizations
  • Total Quality Management
  • Malcolm Baldridge National Quality Award
  • established in the U.S.
  • benchmark of excellence in quality achievements
  • criteria include
  • quality values are incorporated into day-to-day
    management
  • workers are trained in quality techniques
  • products are as good as or better than its
    competitor

14
Customer-Driven Organizations
  • Quality and Continuous Improvement
  • Continuous Improvement
  • Always looking for new ways to improve upon
    current performance

15
Information Technology Utilization
  • Information Needs of Organizations
  • Information
  • data made useful for decision making
  • intelligence
  • public

16
Information Technology Utilization
  • Information Systems and Networks
  • technology to collect, organize, and distribute
    data in such a way that they become meaningful as
    information

17
Information Technology Utilization
  • Information Systems and Networks
  • Management Information Systems (MIS)
  • specifically designed to use IT to meet the
    information needs of managers in daily
    decision-making

18
Information Technology Utilization
  • Chief Information Officer (CIO)
  • oversees all aspects of computer, information
    and telecommunications systems
  • central role in strategic decision-making

19
Information Technology Utilization
  • Intranets
  • networks of computers that use special software
    to allow persons working in various locations of
    the same organization to share databases and
    communicate electronically
  • Enterprise-wide networks
  • move information quickly and accurately from one
    point to another within an organization

20
Information Technology Utilization
  • Extranets
  • networks that use the public Internet to allow
    communication between the organization and
    elements in its external environment
  • electronic data interchange (EDI) allows
    companies to communicate electronically with one
    another

21
Information Technology Utilization
  • What is a Learning Organization?
  • a company that is able to continuously change and
    improve based on the lessons of experience
  • able to change due to the people, values and
    systems

22
Information Technology Utilization
  • Knowledge Management
  • processes through which organizations develop,
    organize and share knowledge to achieve
    competitive advantage
  • Chief Knowledge Officer (CKO)
  • energizes learning processes
  • manages organizations intellectual assets
About PowerShow.com