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ISO 9000:2008 Auditing

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ISO 9001:2008 Self Assessment Checklist, Quality Management System, Feb 2009 Additional Readings Evans, Andy and Parker, John. Beyond Safety Management Systems. – PowerPoint PPT presentation

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Title: ISO 9000:2008 Auditing


1
ISO 90002008 Auditing
Ty Stokes April 2010
2
Agenda
  • What is ISO 90002008 auditing?
  • Brainstorming activity
  • Background of ISO 90002008 auditing
  • Audit process
  • Real world examples
  • Exercise
  • Summary

3
ISO 90002008 Auditing Defined
  • Review of an organizations quality system in
    order to achieve quality throughout the process

4
Brainstorming Exercise
  • How can this tool be used in your organization?
  • How would ISO 9000 auditing improve the quality
    of products in the company?

5
ISO 90002008
  • Group of standards for quality management systems
    including
  • Procedures for key business processes
  • Process monitoring to ensure effectiveness
  • Keeping records
  • Checking output for defects
  • Regularly reviewing individual processes
  • Facilitating continual improvement

6
ISO 90002008 Standards
  • ISO 90002008 Fundamentals and Vocabulary
  • ISO 90012008 Requirements
  • ISO 90042008 Guidelines for Performance
    Improvement
  • Why is the update important for auditing?

7
Reasons for Audits
  • Verify processes
  • Assess successful process implementation
  • Judge effectiveness of target levels
  • Reduce and eliminate problem areas
  • Report non-conformance and corrections
  • Report good practices
  • Continual improvement

8
Types of Audits
  • Internal Audits
  • Performed by trained employee
  • External Audits
  • Independent audit organization
  • Certification

9
Internal Audit
  • Before the audit
  • Plan the audit
  • Scope?
  • How will it be conducted?
  • Checklist

Burr, John T. Keys to a Successful Internal
Audit. Quality Progress (1997)
10
Checklist Example
Standard Question Observation and Comments
4.2.1 The QMS documentation includesDocumented statements of a quality policy and objectivesA quality manualDocumented procedures and records required by ISO 90002008Documents to ensure effective planning, operation, and control of processes  
4.2.3 Documents required by QMS are controlledProcedures are in place ensure that documents are reviewed and updated as necessaryAdditional Questions  
11
Internal Audit (Continued)
  • During the audit
  • Maintain control
  • Ask good questions and focus on interview
  • Record observations
  • Follow up

12
Additional Things to Remember During Audit
  • Dont be biased
  • Keep an open mind
  • Be patient
  • Remember that the audit is for continuous
    improvement
  • Always state the facts
  • Report accurately and clearly

13
ISO Registration Process
14
External Audits
  • Documented Quality System Audit
  • Onsite audit of QMS
  • Certification Audit
  • Sample of business processes
  • Process Audit
  • Optional

15
External Audits
  • Final Certification Audit
  • Determines systems effective implementation
  • Continual Certification Audits
  • After certification
  • Ensure continued implementation

16
A Real World ExampleAstro Aerospace
  • Wanted to be a Boeing supplier
  • AS 9100 audits (aerospace specification
    supplement to ISO 9001)

The successful completion of this audit reflects
our commitment to quality and customer
satisfaction. The results of this audit also
provide the framework for Astro to meet our
customer's and industry's standard.
17
A Real World ExampleBristow Group
  • Set an ambitious goal to exceed SMS requirements
  • Have frequent audits to monitor and control
    processes
  • Audits lead to continuous improvement

18
Exercise
  • Think of something you do everyday
  • Write down the process involved
  • What improvements can be made?

19
Why is this important?
  • What is the purpose of an audit?
  • Why is this important?
  • Will this be beneficial to the customer?
  • Will this be beneficial to the company?

20
Summary
  • Audits are important because they
  • Provide transparency
  • Give a means for continual improvement
  • Prove that standards are being followed
  • Promote effective control
  • Increase efficiency

21
Additional Readings
  • Barnes, Frank. Good Business Sense is the Key to
    Confronting ISO 9000. Review of Business (2000)
    11-15.
  • Burr, John T. Keys to a Successful Internal
    Audit. Quality Progress (1997) 75-77.
  • ISO 90012008 Self Assessment Checklist, Quality
    Management System, Feb 2009

22
Additional Readings
  • Evans, Andy and Parker, John. Beyond Safety
    Management Systems. AeroSafety World (2008)
    12-17
  • Ni, Zhijiang and Stanislav Karapetrovic.
    "Perennial self-audit model and applications."
    Managerial Auditing Journal (2003) 363-373.

23
Additional Readings
  • www.qualityprogress.com
  • Foster, S. Thomas. Managing Quality Integrating
    the Supply Chain. 4th Edition. Prentice Hall,
    2010. 85-91.
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