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Quality Texas Foundation Site Visit Team


Quality Texas Foundation Site ... provide feedback and recognize organizations committed to a journey of excellence. Quality Texas encourages use of the Baldrige ... – PowerPoint PPT presentation

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Title: Quality Texas Foundation Site Visit Team

Quality Texas FoundationSite Visit Team
  • Opening Meeting
  • January XX, 2013

The Quality Texas Foundation
  • Vision
  • By helping our customers develop successful
    organizations, we improve our communities, our
    state, our country, and our world.
  • Mission
  • We help create excellent businesses, hospitals
    and schools by sharing knowledge about the
    Baldrige process and other methods that drive
    organizational efficiency, effectiveness and

Quality Texas Foundation
  • Organizational Values
  • Service to the Public, Fairness and Honesty,
    Teamwork for the Common Cause, Untiring Effort
    for Improvement, Courtesy and Humility, Accord
    with Natural Laws, Gratitude.

Who We Are
  • The Quality Texas Foundation helps businesses,
    hospitals, schools, government agencies and
    non-profits improve performance. We educate,
    train, assess, provide feedback and recognize
    organizations committed to a journey of
    excellence. Quality Texas encourages use of the
    Baldrige Criteria for Performance Excellence and
    other methods that drive efficiency and
    effectiveness. Our work saves jobs, improves
    communities and creates a stronger state and
    nation, and ultimately a better world for

The History of the Texas Award
  • Award program began in 1994
  • Since the beginning of the program, 45
    organizations have received the Texas Award for
    Performance Excellence in Manufacturing, Service,
    Small Business, Education, Health Care and Public
  • In 2007 the program expanded to allow for 4
    levels of applications Engagement, Commitment,
    Progress and Award Levels
  • For the 2012 process, organizations are
    continuing to submit applications to Quality
    Texas in the multi-level program over 7 cycles.
    Six are applying for the Texas Award for
    Performance Excellence.

Goal of the Award Criteria
  • To define key requirements for an organization to
    deliver ever-improving value to customers, while
    at the same time maximizing the effectiveness and
    productivity of the organization.

Examiner Role Responsibility
  • Examiners provide analysis and
  • insight to lead the organization to
  • the next level of maturity.

Evaluation Process
  • 1) Stage 1 Independent Review of Applications
  • - Individual assessments of written
  • 2) Stage 2 Consensus Review of Applications
  • - Team Leader facilitates Consensus Process
  • 3) Stage 3 Site Visit
  • - Team Leader leads Site Visit process
  • - Team develops report with Site Visit findings
    for Judges
  • 4) Judges Review Site Visit Reports and
    Recommend Award Recipients

Evaluation Process Cont.
  • 5) Quality Texas conducts due diligence on
  • recommended as award recipients.
  • 6) Chair, Panel of Judges presents
    recommendation to the Board of Directors for
  • 7) Board of Directors notify award recipients
    by phone
  • 8) Director and Assistant Director of Program
    Administration notify non-award recipients by
  • 9) All applicants recognized at annual Awards
  • At the conclusion of the evaluation process, all
  • will receive Feedback Reports.

Purpose of the Site Visit
  • Verify and Clarify Uncertain Points in the
  • Investigate Areas Most Difficult to Understand
    from the Limited Size of Application
  • Deployment
  • Integration
  • Learning
  • Update latest Performance Results
  • Not Conducted as an Audit

Site Visit Activities
  • Examine Specific Issues
  • Interview selected employees in focus groups
    and/or individually as necessary
  • Review selected documents
  • May not address the entire application
  • Prepare report for the Judges

Products of the Site Visit
  • Site Visit Report for the Judges
  • Feedback Report for the Applicant
  • No feedback provided during the site visit
  • Written reports distributed March 29
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