Quality Texas Foundation Site Visit Team

1
Quality Texas FoundationSite Visit Team

• Opening Meeting
• January XX, 2013

2
The Quality Texas Foundation

• Vision
• By helping our customers develop successful
  organizations, we improve our communities, our
  state, our country, and our world.
• Mission
• We help create excellent businesses, hospitals
  and schools by sharing knowledge about the
  Baldrige process and other methods that drive
  organizational efficiency, effectiveness and
  sustainability.

3
Quality Texas Foundation

• Organizational Values
• Service to the Public, Fairness and Honesty,
  Teamwork for the Common Cause, Untiring Effort
  for Improvement, Courtesy and Humility, Accord
  with Natural Laws, Gratitude.

4
Who We Are

• The Quality Texas Foundation helps businesses,
  hospitals, schools, government agencies and
  non-profits improve performance. We educate,
  train, assess, provide feedback and recognize
  organizations committed to a journey of
  excellence. Quality Texas encourages use of the
  Baldrige Criteria for Performance Excellence and
  other methods that drive efficiency and
  effectiveness. Our work saves jobs, improves
  communities and creates a stronger state and
  nation, and ultimately a better world for
  mankind.

5
The History of the Texas Award

• Award program began in 1994
• Since the beginning of the program, 45
  organizations have received the Texas Award for
  Performance Excellence in Manufacturing, Service,
  Small Business, Education, Health Care and Public
  Sector
• In 2007 the program expanded to allow for 4
  levels of applications Engagement, Commitment,
  Progress and Award Levels
• For the 2012 process, organizations are
  continuing to submit applications to Quality
  Texas in the multi-level program over 7 cycles.
  Six are applying for the Texas Award for
  Performance Excellence.

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Goal of the Award Criteria

• To define key requirements for an organization to
  deliver ever-improving value to customers, while
  at the same time maximizing the effectiveness and
  productivity of the organization.

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Examiner Role Responsibility

• Examiners provide analysis and
• insight to lead the organization to
• the next level of maturity.

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Evaluation Process

• 1) Stage 1 Independent Review of Applications
• - Individual assessments of written
  applications
• 2) Stage 2 Consensus Review of Applications
• - Team Leader facilitates Consensus Process
• 3) Stage 3 Site Visit
• - Team Leader leads Site Visit process
• - Team develops report with Site Visit findings
  for Judges
• 4) Judges Review Site Visit Reports and
  Recommend Award Recipients

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Evaluation Process Cont.

• 5) Quality Texas conducts due diligence on
  organizations
• recommended as award recipients.
• 6) Chair, Panel of Judges presents
  recommendation to the Board of Directors for
  ratification
• 7) Board of Directors notify award recipients
  by phone
• 8) Director and Assistant Director of Program
  Administration notify non-award recipients by
  phone
• 9) All applicants recognized at annual Awards
  Events
• At the conclusion of the evaluation process, all
  applicants
• will receive Feedback Reports.

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Purpose of the Site Visit

• Verify and Clarify Uncertain Points in the
  application
• Investigate Areas Most Difficult to Understand
  from the Limited Size of Application
• Deployment
• Integration
• Learning
• Update latest Performance Results
• Not Conducted as an Audit

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Site Visit Activities

• Examine Specific Issues
• Interview selected employees in focus groups
  and/or individually as necessary
• Review selected documents
• May not address the entire application
• Prepare report for the Judges

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Products of the Site Visit

• Site Visit Report for the Judges
• Feedback Report for the Applicant
• No feedback provided during the site visit
• Written reports distributed March 29