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Delivering Quality

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Delivering Quality s Value, Impact, and Results To Individuals and Business Today ASQ Raleigh Section 1113 Updated January 6, 2011 Joanne Mayo Region 11B DRD – PowerPoint PPT presentation

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Title: Delivering Quality


1
Delivering Qualitys Value, Impact, and Results
To Individuals and Business Today
ASQ Raleigh Section 1113 Updated January 6,
2011 Joanne Mayo Region 11B DRD
2
  • Contents of this presentation package are
    subject to change. Please refer to the Raleigh
    ASQ website for the latest information.
  • http//asqraleigh.org/

3
ASQ Today Reach and Impact
  • Largest quality professional association
  • 140 countries
  • 65 years of growth
  • 251 Sections, 25 Divisions/Forums
  • Certification recognized worldwide (over 140,000
    people in 40 countries are ASQ certified)
  • Leader in quality management information

4
ASQ Vision
  • By making quality a global priority,
    organizational imperative, and a personal ethic,
    the American Society for Quality becomes the
    community for everyone who seeks quality
    technology, concepts, or tools to improve
    themselves and their world.

5
A Global Economy and Opportunity
  • ASQ Goes Global
  • China, India, Mexico, Brazil, South Korea
  • 16 World Partners
  • The Americas
  • Asia
  • Europe
  • Middle East
  • From manufacturing industry roots to all
    industries, economies, and regions




6
World Partners Supporting 12K members outside of
US
7
ASQ Resources and Solutions
  • ASQ Knowledge Center
  • ASQ Learning Institute
  • ASQ certifications Rochester Institute of
    Technology credit
  • ASQ communities of experts
  • ASQ Career Center
  • International Team Excellence Award

8
ASQ Member Homepage
www.asq.org/
9
Members by Industry
  • Manufacturing
  • Service
  • International
  • Healthcare
  • Education
  • Other
  • 45.9
  • 27.6
  • 13
  • 2.6
  • 1.8
  • 9.1

10
Membership (as of 06/30/2010)
  • Honorary
  • Fellow
  • Senior
  • Student
  • Full Member
  • Associate
  • Forum/Division
  • Enterprise
  • Enterprise Employee
  • K-12
  • Site
  • 7
  • 597
  • 31,974
  • 3,245
  • 33,666
  • 8,872
  • 848
  • 31
  • 308
  • 35 577

Total Members 80,160
11
ASQ is a member-led organization
  • Board of Directors sets policy and direction
  • Approximately 3000 member leaders
  • Member-led committees support ASQ goals
  • Sections are under Section Affairs Council (SAC)
  • Divisions are under Division Affairs Council
    (DAC)
  • Six Regional Directors report to the Board of
    Directors
  • 185 paid staff at ASQ headquarters in Milwaukee

12
ASQ Knowledge Center Homepage Goggle of
Quality
http//asq.org/knowledge-center/
13
ASQ Learning Institute
http//www.asq.org//learning/institute
14
ASQ Learning Institute
  • ASQ LEARNING INSTITUTE TRAINING
  • ASQ Instructor-led (Web-based) Training
  • Failure Mode and Effects Analysis Design Sept
    21 Dec 1
  • Failure Mode and Effects Analysis Process Sept
    23 Dec 2
  • Cost of Quality (COQ) Implementation Sept 28
    Dec 9
  • ASQ Self-paced (Web-based) Training
  • Essential Skills for Team Leadership
  • Quality Tools
  • ASQ Instructor-led (Classroom-based)
    TrainingBrookfield, WI
  • Guide to Process Improvement and Change Oct
    1114
  • Root Cause Analysis Oct 1113

Many companies, large and small, are stipulating
ASQ professional certifications as job
requirements when hiring new employees or
providing salary increases.
15
Certifications (updated June 2010)
  • Auditor
  • Biomedical Auditor
  • HACCP Auditor
  • Calibration Technician
  • Technician
  • Engineer
  • Reliability Engineer
  • Software Engineer
  • Improvement Associate
  • Inspector
  • Manager
  • Master Black Belt
  • Process Analyst
  • Six Sigma Black Belt
  • Six Sigma Green Belt
  • Pharmaceutical GMP Professional

CQA 34,601 BIO 674 HACCP 790 CCT
1,300 CQT 22,850 CQE 37,285
CRE 4,482 CSQE 4,874 CQIA
6,951 CQI 12,998 CMQ/OE 14,047 No one passed exam
yet CQPA 799 SSBB 10,278 SSGB 4,743 CPGP
118
16
Professional Technical Journals
  • Six Sigma Forum Magazine
  • Journal of Quality and Participation
  • Journal of Quality Technology
  • Software Quality Professional
  • Quality Management Journal
  • Quality Engineering
  • Technometrics

17
Publications and Media
  • Quality Progress
  • Quality Press
  • Standards
  • Audiotapes
  • Webinars, Video
  • Software

18
ASQ Career Center
  • Recruit
  • Service packages and discounts
  • Resume database
  • Partnership with the Career Network
  • Salary Survey access
  • Annual Career Fair at ASQ World Conference

http//asq.org/career/
19
ASQ Divisions Breadth and Depth
  • 25 industry-specific divisions
  • Divisions include
  • Audit
  • Automotive
  • Biomedical
  • Chemical and Process Industries
  • Design and Construction
  • Education
  • Energy and Environmental
  • Food, Drug, and Cosmetic
  • Healthcare
  • Lean Enterprise
  • Six Sigma
  • Software
  • Teamwork and Participation

http//asq.org/communities-networking/topic-indust
ry.html
20
ASQ Sections Breadth and Depth
  • 251 locally operated sections offering
  • Meetings
  • Newsletters
  • Online information
  • Education
  • Certification exam preparation
  • Leadership opportunities
  • Are you assigned to a section?

21
ASQ Networks Connecting MOC
  • Consultants
  • New to Quality
  • Minorities in Quality
  • Women In Quality
  • Young Quality Professionals
  • Future of Quality
  • Global Networks
  • MOC Members of the Community (includes non-ASQ
    members)

22
(No Transcript)
23
Social Responsibility
  • Secretariat for ISO 26000 TAG (Technical
    Advisory Group)
  • Release 2010
  • Not a management system standard
  • Not intended for certification
  • List of guidelines

24
TheSRO and Quality for Life
www.THESRO.org http//asq.org/social_responsibili
ty/index.html
http//asq.org/career/
25
Upcoming ASQ Conferences
  • Oct 7 8, 2010 - 19th Annual ASQ Audit Division
    Conference - Orlando, FL
  • Oct 31 - Nov 3, 2010 37th National Energy and
    Environmental Conference San Antonio, TX
  • Feb 28 - Mar 1, 2011 - ASQ Lean and Six Sigma
    Conference - Phoenix, AZ
  • Mar 13-15, 2011 - 19th Annual International
    Conference on ISO 9000 QMS - San Antonio, TX
  • May 16-18, 2011 - ASQ World Conference on Quality
    and Improvement Pittsburgh, PA
  • Jun 16-17, 2011 ASQ Social Responsibility (SR)
    Conference San Francisco, CA
  • http//www.asq.org/java_members/calendar/searchEve
    nts.jsp

26
Upcoming ASQ Raleigh Events
  • Oct 19, 2010 Tour Eaton (Hydraulics) Middlesex
    NC
  • Nov 16, 2010 Tour GE Durham Jet Engine
    facility
  • Dec 14, 2010 Lean for your Kitchen and Common
    Sense Does it exist? (Author of ASQ Weeklys
    Making the Connection by Aimee Siegler)
  • Jan 18, 2011 Tour BioFuels Center of NC
  • Feb 15, 2011 Using Six Sigma in Political
    Campaigns (Eric Hayler)
  • Mar 15, 2011 Tour Diosynth Biotechnology
    (Merck)
  • Apr 19, 2011 Quality in Triangle (QIT)
    Conference
  • May 10, 2011 Panel Discussion for Quality

27
Upcoming ASQ Raleigh Events (contd)
Food Bank volunteer Webinars Certification
exams Education events Six Sigma SIG
Nov 6, Mar 19, May 7 Oct 21, Nov 18, Jan 20, Feb
17, May26 Oct 2, Dec 4, Mar 5, Jun 4 CQE prep
Oct 9-Nov13 CQA prep Oct 7-Dec
2 Oct 26, Nov 23, Jan 25, Feb 22, Mar 22,
Apr 26, May 24
Register for events via Eventbrite (see
enewsletter or website for specific URL, for
example http//asqraleighdinnermeeting.eventbrite
.com/
28
ASQ Raleigh Leadership Council
  • Introductions
  • Chair Mary Chris Easterly
  • Vice Chair Stephanie Ploeger
  • Treasurer Patrick Willhite
  • Secretary Tauna Schachle
  • Arrangements Nancy Harmon
  • Audit Bob Carter
  • Membership Sabrena Lynn
  • Newsletter Angie Lucas
  • Nominations Jim Murrell
  • Programs - Maria Posada
  • Publicity Helen Sims
  • Student Advisor Natalie Upchurch
  • Website Support Jodi Robinson
  • Historian Donna Williamson

29
ASQ Raleigh Leadership Council (contd)
  • Quality Management Process Stephanie Ploeger
  • Job Placement Cynthia Stokley
  • Education Haleh Byrne
  • Certification Heather Payne
  • Re-certification, Senior membership, Fellow
    Nominations, QIT Stuart Walker
  • Six Sigma Special Interest Group Christine
    Wyche
  • Community Good Works Open position (presented
    by Christine Wyche)
  • Mentor Committee Joanne Mayo
  • Plus many committee members

30
Quality Management Process - Stephanie Ploeger
  • QMP is our business plan management tool,
    includes the sections operating requirements and
    has a recognition component
  • QMP includes Key dates and assignments related to
    section business budgets, audits, membership,
    etc.
  • Recognition Levels are cumulative
  • Basics Level 1 submit all minimum
    requirements by deadline, maintain minimum of 30
    paid members, no complaints
  • Planning Level 2 Meet Basics 1 PLUS Required
    to submit an annual business plan and budget
  • Performance Level 3 Meets Basics 1 and
  • Planning 2

31
Quality Management Process
  • Recognition Levels 2 award categories
  • Total Quality, J.S. McDermond Award
  • Achieve 75 of goals and submit by deadline
  • Excellence must meet or exceed goals in member
    retention, satisfaction and loyalty as measured
    on the annual survey
  • Recognition Levels Bronze, Silver Gold
  • The Raleigh Section has received the highest
    awards for the last 2 years

32
Job Placement - Cynthia Stokley
  • Coordinate the sections job placement program
  • Facilitate access to professional opportunities
    for section members
  • Assist area companies with recruiting quality
    professionals

33
Education - Haleh Byrne
WEBINARS
ASQ ONLINE TRAINING
RALEIGH ASQ TRAINING CLASSES
CERTIFICATION PRODUCTIVITY/QUALITY ENHANCEMENT
AWARENESS
34
Education
WEBINARS
  • Planned for the year through NCSU-IES
  • PROBE (PROmoting Business Excellence) Gene
    Beneduce (Oct 21)
  • Lean Health Care Dr. Lukasc Mazur (Nov 18)
  • E- Learning- Dr. Deb Manzo (Jan 20)
  • NCSU Campus Resources- Marie Griffin Daug
    Hummer (Feb17)
  • Energy Management Systems (ISO 50001) Charlie
    Parrish(May 26)

35
Education
ASQ ONLINE TRAINING
http//www.asq.org/certification/prepare.html
Information tailored to meet your needs.
Biomedical Auditor (CBA) Calibration Technician
(CCT) HACCP Auditor (CHA) Manager of
Quality/Organizational Excellence
(CMQ/OE) Pharmaceutical GMP Professional (CPGP)
Quality Auditor (CQA) Quality Engineer
(CQE) Quality Improvement Associate
(CQIA) Quality Inspector (CQI) Quality Process
Analyst (CQPA) Quality Technician
(CQT) Reliability Engineer (CRE) Six Sigma Black
Belt (CSSBB) Six Sigma Green Belt
(CSSGB) Software Quality Engineer (CSQE)
36
Certification - Heather Payne
  • Quality Professionals achieve certification by
    passing an exam certain certifications also have
    additional requirements
  • 16 certifications currently offered
  • The exam covers the Body of Knowledge that ASQ
    has identified for that area
  • Exams are given locally by the Section four times
    per year (Mar, Jun Oct, Dec), with each
    certification exam given twice
    http//asq.org/certification/index.html
  • http//asq.org/training-and-certification.html

37
Recertification Stuart Walker
  • If paying with credit card, Email with scans is
    fine
  • If paying with check hard copy needed
  • Usually processed within five business days
  • Members are notified by email
  • ASQ processes all payments, contact them for
    receipts if needed
  • Mail to
  • Stuart Walker 205 Veranda Court Raleigh NC 27615

38
Senior Membership Stuart Walker
  • Leadership and professional achievement do not go
    unnoticed by ASQ. The Society offers Senior
    membership for individual members who represent
    the upper echelon of the quality profession and
    serve as the backbone of the Society. ASQ Senior
    membership rewards members with enhanced benefit
    selections.

39
Senior Membership
  • You may apply for Senior membership status if you
    meet the following criteria
  • Been an ASQ Full member in good standing for one
    year
  • Have 10 years of professional experience
  • Meet one of four professional criteria outlined
    on the Senior membership application (see next
    slide)

40
Senior Membership
  • At least one of the four options below
  • Have conducted quality-related engineering,
    inspection or audit, or statistical work, or
    applied the methods and principles of quality on
    the job for at least two years.
  • Have taught quality or related arts or sciences
    at an accredited institution for at least two
    years.
  • Have been a Senior member or comparable type in a
    recognized professional organization.
  • Currently hold an ASQ certification that requires
    recertification.

41
Senior Membership
  • Senior Benefit Options
  • A choice of one of the extra benefit options
    below is included with Senior member current dues
    of 135
  • Select one journal of your choice, or
  • Select two divisions of your choice, or
  • Select one additional section of your choice
  • http//asq.org/membership/individuals/senior.html
  • Download the Application for Advancement to the
    Grade of Senior (PDF, 52 KB)
  • Fax or mail the completed form directly to ASQ

42
Fellow Nominations Stuart Walker
Please help section identify members to be
nominated for Fellow Six categories Technical
expertise, Responsibility, papers (etc), ASQ
activities, Professional affiliations,
Teaching/Consulting each has minimum points
needed nominee candidates have to provide
information Applications to National by May
1 reviewed, approved by Raleigh ASQ prior to
submittal to National Contact Stuart for more
details or look on national web site at
application
43
2011 Quality in the Triangle Conference
Scheduled for April 18-21 2011 conference
Tuesday April 19 McKimmon Center again Call for
papers issued August 7 Deadline of 9/30
Speakers to be selected by Oct 15 Brochure to be
out by Dec 1 Same fees as last year conference
125, 99 until 3/15 pre-conference
seminar/workshop 199, 169 until
3/15 post-conference seminar/workshop
TBD http//asqraleigh.org/qit-conference/qit-anno
unce Need Speakers!!!!
44
Six Sigma SIG Christine Wyche
  • Purpose of the Lean Six Sigma Special Interest
    Group (SIG) 
  •   The SIG shares six sigma and lean discussion
    topics led by facilitators using examples of
    current or past projects. The goal is to generate
    2 way dialog and best practice sharing.
  • The SIG meets monthly on the 4th Tuesday at
    TransEnterix from 600 to 730 pm.
  • Sample 2009-2010 topics
  • Using Six Sigma to Drive Strategic HR Results
  • Leveraging the Power of Six Sigma and Good Works
    Programs
  • How Applying Lean Six Sigma principles in
    Sourcing helped save IBM millions

45
Good Works Programs - Christine Wyche
  • What is ASQ Good Works?
  • Volunteer projects focused on the utilization of
    quality methods to facilitate organizational
    improvements
  • Targeted to community-based, non-profit
    organizations with ASQ members contributing as
    volunteers
  • Past projects Completed
  • ISO 9001 Implementation Project for a Kinston
    non-profit
  • Piedmont Wildlife Center (Durham) Database
    Development
  • In 2010, we plan to link Lean Six Sigma with
    Good Works Volunteer opportunities.

46
New Mentor Program Joanne Mayo
  • Primarily for new members and potential members
    (Rookies)
  • Educate new members about section, division,
    headquarters offerings
  • Educate potential members about benefits of ASQ
    membership
  • Seasoned ASQ members (Gurus)
  • gt 3 yrs ASQ Membership, and
  • Active in ASQ events (minimum 3 in past year) or
  • 2. ASQ Leadership member
  • Guru Application process
  • Rookies choose Gurus based on their expertise,
    industry, certifications, etc. via webpage
  • Differs from ASQ Headquarters mentor program
    (currently on hold)

47
New Mentor Program
  • Committee
  • Joanne Mayo (Chair)
  • Greg Roth
  • Mary Chris Easterly
  • Andres Labadie
  • Joe Rygelski
  • Jim Murrell
  • Current Approved Gurus
  • Joanne Mayo
  • Greg Roth
  • Mary Chris Easterly
  • Jim Murrell
  • Haleh Byrne
  • Branch Sternal
  • Joe Knight-McKenna
  • Roberto Guzman

Gurus earn Recertification credits (0.1 credit
per hour). Join us in becoming one of Raleighs
ASQ Gurus. See handout and webpage for more
details http//asqraleigh.org/community/mentoring
/
48
Additional links and information
  • ASQ Raleigh section website http//asqraleigh.org/
  • ASQ Raleigh section Linked In http//www.linkedin.
    com/groups?gid1004247trkhb_side_g
  • ASQ Raleigh section twitter http//twitter.com/asq
    raleigh
  • http//www.asq.org/member-leader-community main
    Member Leader webpage (Interact, Key Tasks,
    Position, Resources, Initiatives, News Dates)
  • http//www.youtube.com/ASQhq (49 videos including
    Quality of Life videos and interview with Tauna
    Schachle _at_ WCQI May 2009)
  • http//twitter.com/ASQ (2052 followers) Lists
  • _at_ASQ/asq-members
  • _at_ASQ/asq-board-of-directors
  • _at_ASQ/asq-hq
  • _at_ASQ/asq-sections-divisions
  • _at_ASQ/asq-staff

49
Additional links and info (contd)
  • 7)http//www.facebook.com/pages/ASQ/110416372068?v
    wall (1000 fans)
  • 8) http//www.linkedin.com/groups?mostPopulargid
    3633 (17100 group members)
  • 9) http//www.asq.org/members/communities/index.ht
    ml (100 communities, 7000 users, 154 Bloggers)
  • 10) http//community.asq.org Join the ASQ
    Community
  • 11) http//community.asq.org/networks/Region_11B_L
    eaders (Region 11B leaders)
  • 12) http//www.asq.org//learning/institute
    includes short introduction video

50
Delivering Qualitys Value, Impact, and Results
To Individuals and Business Today
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