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Overview of Listening and Communication Skills

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Overview of Listening and Communication Skills Trent Teegerstrom Dept of Agricultural and Resource Economics University of Arizona Howard Rosenberg – PowerPoint PPT presentation

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Title: Overview of Listening and Communication Skills


1
Overview of Listening and Communication Skills
  • Trent Teegerstrom
  • Dept of Agricultural and Resource Economics
  • University of Arizona

Howard Rosenberg Dept of Agricultural and
Resource Economics University of California,
Berkeley
2
Key ideas to remember about communication
  • The message you are trying to convey may not
    necessarily be the one that the employees end up
    with.
  • The way that you say things is as important, or
    more important, than what you are saying.
  • Employees believe more about your body language
    while you are talking, than they do about the
    words you are saying.
  • You must make sure the employee got the message
    you intended ask them!
  • If what you are saying, or the way you are saying
    it, makes the employee defensive, he/she will
    stop listening

3
Key ideas to remember about communication
  • When you are the listener, concentrate on what is
    being said. Dont become distracted.
  • When you are listening, dont interrupt or assume
    you know what the employee is going to say.
  • When you are listening, be respectful and
    attentive.
  • It is your responsibility to make sure the
    two-way communication between you and your
    employees is working!

4
Ten reasons to be a better listener
  • To avoid embarrassment
  • To save time
  • To build rapport
  • To make intelligent decisions
  • You find out others needs
  • Get information
  • Be more efficient
  • To learn something
  • Show you care
  • Satisfy curiosity

5
A better listener accomplishes
  • Better understanding of problems
  • Retains information better
  • Improves working relationship

6
Constructive feedback
  • State purpose of feedback
  • Describe specifically what you heard
  • Describe your reaction
  • Give the person a chance to respond
  • Offer specific suggestions

7
KEY ELEMENTS TO NON VERBAL COMMUNICATION
  • Eye Contact
  • Posture
  • Facial Expressions

8
ELEMENTS OF PERSUASIVE COMUNICATION
  • Show them the benefit of going along with you /
    or how your idea ties into the company's goals
  • Make sure your information relates to the
    listener's frame of reference / or needs when
    possible
  • Make sure the vocal, verbal, and body language
    messages match up
  • Explain any possible cost or disadvantage but
    show that the advantages are higher
  • Present the downside and how it can be overcome/
    minimized/ worked around

9
GIVING YOUR EMPLOYEES "ORDERS"
  • Ask with as little horsepower as needed. Don't
    tell, don't be insulting.
  • Always try to include a "why"
  • it is motivating
  • it is a sign of respect
  • it elevates the status of the employee
  • Try to explain the result - be goal oriented.
  • Ensure that the employee knows when and where
    he/she must do what you want and what the time
    frame is.

10
GIVING YOUR EMPLOYEES "ORDERS"
  • Let the employee know where you will be if he/she
    needs help or materials, or if he/she runs out of
    product.
  • Make sure the employee understands how the job
    must be done.
  • Have employee report to you during task or
    assignment.
  • Show the employee how to do it.
  • Follow up.
  • Reward the successful job

11
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