IT-465 Six Sigma Lean Chapter 1 - PowerPoint PPT Presentation

Loading...

PPT – IT-465 Six Sigma Lean Chapter 1 PowerPoint presentation | free to download - id: 3ffdc8-YmEzY



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

IT-465 Six Sigma Lean Chapter 1

Description:

IT-465 Six Sigma Lean Chapter 1 Southern Illinois University At Carbondale Why Implement WCM? Profits are the reward of satisfied customers Customer satisfaction ... – PowerPoint PPT presentation

Number of Views:98
Avg rating:3.0/5.0
Slides: 20
Provided by: Jeffr165
Learn more at: http://it-465leanmfg.tripod.com
Category:
Tags: chapter | lean | sigma | six

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: IT-465 Six Sigma Lean Chapter 1


1
IT-465Six Sigma LeanChapter 1
  • Southern Illinois University
  • At Carbondale

2
Why Implement WCM?
  • Profits are the reward of satisfied customers
  • Customer satisfaction Defined as meeting a
    customers expectation for the quality, delivery,
    price, performance, and service of its products.
  • TQ Total Quality
  • TQM Total Quality Management

3
Customer Satisfaction
  • Requires execution by the entire company team on
    the customers requirements.
  • The goal must be customer satisfaction.
  • Profits are the reward of satisfied customers
    and, ultimately, the source of jobs.

4
Customer Satisfaction
  • Customer satisfaction alone has the power to
    guarantee profits and jobs.
  • Customers guarantee the jobs of employers and
    companies.
  • Customers will not pay the wages of anyone,
    hourly or management, who does not add value to
    the future product.
  • Its not the employer who pays the wages.
    Employers only handle the money. Its the
    customer who pays the wages. Henry Ford

5
Waste
  • Is anything other than the MINIMUM amount of
    people, time, equipment, material, parts, and
    space required to ADD VALUE to the product

6
Adding Value
  • Any operation or process the customer is willing
    to pay for.
  • Adding value generally means changing the shape
    or form of the product.

7
The 8 General Types of Waste
  • Scrap/Rework
  • Transportation
  • Motion
  • Waiting Time
  • Inventory
  • Overproduction
  • Overprocessing
  • Underutilized Human Resources

8
Improved Profitability
  • Waste Elimination
  • Leads to
  • Improved Customer Satisfaction
  • Leads to
  • Improved Profitability

9
Improvement Change
  • If you always do what you have always done, you
    will always get what you have always got.
  • Japanese Success Factors
  • Teamwork
  • A company-wide war on waste.
  • Dedication to perfect quality.

10
Customer Satisfaction Lower Costs
  • The reality of satisfying the customer is that it
    does not raise costs.
  • Customer satisfaction always costs less.
  • The reason is simple. In every plant, there are
    inherent roadblocks which prevent it from
    performing in a manner that meets the customers
    expectations.

11
Roadblocks
  • Scrap/Rework
  • Machine Setups/Unplanned Downtime
  • Supplier Lead Times
  • Inventories
  • Lost Time Accidents
  • Material Handling
  • Inspection
  • Inventory Storage
  • Product Test
  • Counting Inventory

12
Scrap/Rework
  • Limits competitiveness, costs are borne by the
    buyer.
  • Prevents on-time deliveries which cause
    additional costs in overtime, premium freight,
    warranty, and/or administrative costs.
  • Represents quality problems which could reach the
    customer. 100 inspection is only 85 effective.

13
Machine Setups/Unplanned Downtime
  • Reduces manufacturing capacity
  • Prevents on-time deliveries
  • Promotes building inventories
  • Supports the requirement for indirect labor and
    higher costs.

14
Supplier Lead Time
  • Prevents the reduction of product lead times.
  • Prevents the ability to becoming a World Class
    Company.
  • Since WC companies require WC suppliers

15
Inventories
  • Adds carrying cost of inventories.
  • Approximately 25-30 per year is waste
  • Hides unsolved manufacturing problems
  • Scrap
  • Rework

16
Lost Time Accidents
  • Causes physical and mental hardships on team
    members and their families.
  • May limit the full participation and involvement
    of the team member.
  • Prevents a member from being available to serve
    the customer.
  • Injury claims add cost to the product.

17
Product Test
  • Not a value added operation when used as an audit
    of manufacturing or assembly processes.

18
Office Area Waste
  • Conflicting Department Goals
  • Traditional Accounting Methods
  • Poor Product Designs
  • Order Processing Time
  • Hunting, Looking, Searching
  • Waiting Time
  • Purchasing Reorders, Transactions, Supplier
    Invoices
  • Authorizations

19
Summary
  • World Class Manufacturing World Class
    Enterprise
  • A technique that can continuously improve the
    following business and manufacturing processes
  • Safety, quality, productivity, and delivery
  • While reducing
  • Lead-time costs
About PowerShow.com