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SIX SIGMA BLACK BELT

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SIX SIGMA BLACK BELT Summary of Steps Summary of Steps Step 1 STEP 4 Thank You www.qimpro.com / college_at_qimpro.com Summary of Steps Step 1 STEP 4 Thank You www.qimpro ... – PowerPoint PPT presentation

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Title: SIX SIGMA BLACK BELT


1
SIX SIGMA BLACK BELT Summary of Steps
2
Summary of Steps
STEP 1 Establish process management
responsibilities STEP 2 Define process and
identify customer requirements STEP 3 Define and
establish measures STEP 4 Assess conformance to
customer requirements STEP 5 Investigate process
to identify improvement opportunities STEP
6 Rank improvement opportunities and set
objectives STEP 7 Improve process quality (apply
Quality Improvement Cycle)
3
Step 1
  • Establish process management responsibilities
  • OWNER

D
4
STEP 1 OBJECTIVES
  • Identify the owner in charge of the end-to-end
    process
  • Identify responsibility of all process members

D
5
STEP 1 KEY ACTIVITIES
  • Review owner selection criteria
  • Identify owner and process members
  • Establish review responsibilities of owner and
    process members

D
6
STEP 1 Tools/Techniques
  • Multivoting
  • Nominal Group Technique

D
7
STEP 2
  • Define process and identify customer requirements

D
8
STEP 2 OBJECTIVES
  • Understand how the process operates at a high
    level and what is required of it

D
9
STEP 2 KEY ACTIVITIES
  • Define process boundaries and major groups,
    outputs and customers, inputs and suppliers, and
    subprocesses and flows
  • Conduct customer needs analysis
  • Define customer requirements and communicate your
    own requirements to suppliers

D
10
STEP 2 Tools/Techniques
  • Affinity Diagram
  • Benchmarking
  • Block Diagram
  • Customer Needs Analysis
  • Customer/ Supplier Questionnaire
  • Interview
  • Focus Group
  • Survey
  • Tree Diagram

D
11
STEP 3
  • Define and establish measures
  • MEASUREMENTS

M
12
STEP 3 OBJECTIVES
  • Determine what needs to be measured and
    controlled to meet customer requirements

M
13
STEP 3 KEY ACTIVITIES
  • Decide on effective measures
  • Review existing measures
  • Install new measures and reporting system
  • Establish customer satisfaction feedback system

M
14
STEP 3 Tools/Techniques
  • Brainstorming
  • Interview
  • Multivoting
  • Nominal Group Technique
  • Focus Group
  • Survey

M
15
STEP 4
  • Assess conformance to customer requirements

M
16
STEP 4 OBJECTIVES
  • Find out how well you are doing against customer
    requirements and how well suppliers are doing
    against your requirements

M
17
STEP 4 KEY ACTIVITIES
  • Collect and review data on process operations
  • Identify and remove causes of abnormal variation
  • Compare performance of stable process to
    requirements and determine chronic problem areas

M
18
STEP 4 Tools/Techniques
  • Brainstorming
  • Cause and Effect Diagram
  • Control Chart
  • Graph
  • Interview
  • Multivoting
  • Nominal Group Technique
  • Pareto Diagram
  • Survey

M
19
STEP 5
  • Investigate process to identify improvement
    opportunities

Copy document
A
20
STEP 5 OBJECTIVES
  • Identify internal process problems affecting
    customer satisfaction and costs
  • Identify process simplification opportunities

A
21
STEP 5 KEY ACTIVITIES
  • Gather data on process problems
  • Identify potential process problem areas to
    pursue
  • Document potential problem areas
  • Gather data on subprocess problems
  • Identify potential subprocess problems to pursue

A
22
STEP 5 Tools/Techniques
  • Brainstorming
  • Flowchart
  • Interview
  • Multivoting
  • Nominal Group Technique
  • Pareto Diagram

A
23
STEP 6
  • Rank improvement opportunities and set objectives

A
24
STEP 6 OBJECTIVES
  • Decide on order of fixing problems
  • Set targets for improvement

A
25
STEP 6 KEY ACTIVITIES
  • Review improvement opportunities
  • Establish priorities
  • Negotiate objectives
  • Decide on improvement projects

A
26
STEP 6 Tools/Techniques
  • Decision Matrix
  • Graph
  • Histogram
  • Multivoting
  • Nominal Group Technique
  • Pareto Diagram

A
27
STEP 7
  • Improve process quality (apply Quality
    Improvement Cycle)
  • (GREEN BELT)

I/C
28
STEP 7 OBJECTIVES
  • Achieve new level of process performance

I/C
29
STEP 7 KEY ACTIVITIES
  • Organize team and develop action plan
  • Determine root causes (diagnostic journey)
  • Test and implement solution (remedial journey)
  • Hold the gains
  • Perform periodic process review

I/C
30
STEP 7 Tools/Techniques
  • Action Plan
  • Cause and Effect diagram
  • Cause and Effect/Force Field Analysis
  • Control Chart
  • Data Collection Form
  • Decision Matrix
  • Flowchart
  • Graph
  • Histogram
  • Pareto Diagram
  • Problem Definition Checklist

I/C
31
Thank You
  • www.qimpro.com / college_at_qimpro.com
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