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BODY LANGUAGE: How To Recognize and Exhibit Non-verbal Communication

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Shannon MacFarlane, Sheldon Hubert, Amanda Wallace, Tawnya Werb, and Anna Ionadi Body language is defined as involving the conscious or unconscious body ... – PowerPoint PPT presentation

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Title: BODY LANGUAGE: How To Recognize and Exhibit Non-verbal Communication


1
BODY LANGUAGE How To Recognize and Exhibit
Non-verbal Communication
Shannon MacFarlane, Sheldon Hubert, Amanda
Wallace, Tawnya Werb, and Anna Ionadi
2
What Is Body Language?
  • Body language is defined as involving the
    conscious or unconscious body positioning or
    actions of the communicator. Words direct the
    contact of the message, whereas emotions
    accentuate and clarify the meanings of the
    words.
  • (Arnold and Boggs, 2007)

3
Body Language Our Presentation will incorporate
4
Never Underestimate The Little Mermaid
  • http//www.youtube.com/watch?vF_JPL91V1HU

5
Components of Body Language as they relate to
the therapeutic nurse-client relationship
6
Analyzing Body Language Look for these components
in our video scenarios
Professionalism Maintaining a professional
appearance and attitude will allow the patient to
have more confidence in your skill.
Spatial Distance Physically creating distance
between the nurse and patient will establish
relationship distance.
7
Analyzing Body Language Look for these
components in our video scenarios
Eye Contact establishes a rapport with the
patient if you do not focus on your patient you
may be missing out on non-verbal cues.
Hand Gestures should not be excessive because
they become ineffective and unprofessional. They
can be useful in directing, explaining, and
conveying interest.
8
Analyzing Body Language Look for these
components in our video scenarios
Facial Expressions There are six universally
understood facial expressions if you use any of
them to convey judgment or dissatisfaction it can
impair the nurse-patient relationship.
Therapeutic Touch Is an essential nursing tool
that can show empathy towards a patient. It
should be done with caution when dealing with
different cultures expose one body part at a
time or ask permission to touch
(Waller, Cray, Burrows, 2008)
(Pullen, 2007)
9
Video Presentations
Scenario One Mandy (patient) comes in to see
Sheldon (nurse) at the local hospital clinic in
attempt to solve the mystery of her chest pain,
later revealed to be caused by emotional distress
and anxiety.
Two scenes, showcasing ineffective and effective
use of body language in the nurse-client
therapeutic relationship
10
Video Presentations
Scenario Two Shannon (Patient) goes with her
mother (Tawnya) to the doctors for a routine
check up. She meets with the nurse (Anna) and
wants to discuss a private issue of concern to
her, but can't seem to get rid of her mother.
Two scenes, showcasing ineffective and effective
use of body language in the nurse-client
therapeutic relationship
11
CNO Standards Practices
Of the 4 Standard Statements of the nurse-client
relationship (2006), two can be applied to body
language
  • Therapeutic Communication
  • Nurses use various communication skills to
    establish and maintain the nurse-patient
    relationship
  • e) Being aware of her/his verbal and
    non-verbal style of communication and how clients
    might perceive it
  • f) Modifying communication style as necessary
    to meet the needs of the client
  • Recognizing that all behviour has meaning, seek
    to understand causes of a clients comment,
    attitude or behavior
  • (CNO, 2006)
  • Continued

12
CNO Standards Practices
  • Client-Centred Care
  • Nurses work with the client to ensure that all
    professional behaviors and actions meet the
    therapeutic needs of the client.
  • Recognizing that the clients well-being is
    affected by the nurses ability to effectively
    establish and maintain therapeutic
    relationship (CNO, 2006)


13
RNAO Standards Practices
Provides an overall framework for the practice of
nursing
  • Recommendation 1
  • The nurse must acquire the necessary
    knowledge to participate effectively in
    therapeutic relationships

In scene 2 (good), in the middle phase of the
therapeutic relationship, after the removal of
the clients mother, the nurse was able to obtain
the necessary history.
14
RNAO Standards Practices
  • Recommendation 2
  • Establishment of a therapeutic relationship
    requires reflective practice
  • - self-awareness - empathy
  • - self knowledge - awareness of limits
  • (RNAO, 2002)

Scene 1 Self knowledge, the nurse reflected and
knew that in order to obtain a full health
history, it was key to get to the problems root.
Scene 2 Self awareness, the nurse asked the
mother to leave, was empathetic towards the
patients situation as she approached the health
hx in a different manner
15
Theorys Guide to Practice
  • Jean Watson and Transpersonal Caring
  • Language bridges the biomedical/ natural-science
    model to a post-modern/human-science perspective
  • The human science paradigm leads to a better
    understanding of human-human interaction
  • One of the ten Carative Factors
  • Promoting and accepting the expression of
  • positive and negative feelings and emotions

(George, 2002)
16
Watsons View Continued
  • Health
  • Encompassing the entire nature of the
    individual (physical, social, aesthetic, and
    moral realms)
  • Caring moment opens up a higher energy field
    with potential for healing beyond body and self,
    with potential movement toward greater harmony,
    wholeness, health, and spiritual evolution.

(George, 2002)
17
Incorporation of Peplaus Theory into Body
Language and the Nurse-Client Relationship
  • Compassionate verbal and non-verbal
    communication, a respectful approach, and
    non-judgmental behavior are essential.
  • The counseling role
  • - active listening
  • - therapeutic techniques
  • - guidance/support
  • - professional boundaries

(Courey, Martsolf, Draucker Strickland, 2008)
18
Opportunities for Future Practice
  • Consciousness
  • Being aware of the actions and meanings you
    portray in your body language is just as
    important as what you say
  • Confidence
  • Maintaining professionalism throughout your
    practice
  • Experience
  • A pleasant interpersonal experience for both
    nurse and patient

19
Learning Strategies
Snowflakes are one of nature's most fragile
things, but just look at what they can do when
they stick together.
(Vesta Kelly)
  • Cooperative,
  • Not Competitive
  • Conflict resolution
  • stifles creativity
  • Reciprocal Learning

Communication
20
Learning Strategies to apply to nursing practice
In addition to understanding how to become
professionally confident
  • Simulated Job Settings
  • Organize values into priorities, develop a
    complex response and illustrate adaption
  • On the Job Training
  • Practice by Doing with some direction or
    coaching involved
  • Guided Observation
  • Pay attention to the demonstrations and scenarios
    shown to you in practice, and ask/answer
    questions
  • Tools for Reflection
  • Discussion, multimedia tools (like the videos and
    website we have provided), case studies, all of
    which allow for reflection periods

Case studies Therapeutic Touch, Military
Culture Recognizing Pain
21
(No Transcript)
22
References
  • Arnold, B., Boggs, K. (2007). Interpersonal
    Relationships Professional Communication Skills
    for Nurses. St. Louis, MO Saunders.
  • Bruce, M. (2007). Act it, copy it, be it. Nursing
    Standard, 64(22), 14-16. Calcagno, K. (2008).
    Listen up... someone important is talking. Home
    Healthcare Nurse, 26(6), 333-336.
  • College of Nurses of Ontario. (2006). Practice
    standard Therapeutic nurse-client relationship.
    Toronto Author.
  • Courey, T., Martsolf, D., Draucker, C.,
    Strickland, K., (2008). Hildegard Peplaus theory
    and the health care encounters of survivors of
    sexual violence. American Psychiatric Nurses
    Association, 14(2), 136-143.
  • George, J. (2002). Nursing Theories The Base for
    Professional Nursing Practice. Upper Saddle
    River, New Jersey Prentice Hall.
  • Harper, P. (2006). No pain, no gain pain
    behavior in the armed forces. British Journal of
    Nursing, 15(10) 548-551.
  • Jarvis, C. (2008). Physical Examination and
    Health Assessment. St. Louis, MO Saunders.
  • Nishizawa, Y., Saito, M., Ogura, N., Kudo, S.,
    Saito, K., Hanaya, M. (2006). The non-verbal
    communication skills of nursing students
    analysis of interpersonal behavior using
    videotaped recordings in a 5-minute interaction
    with a simulated patient. Japan Journal of
    Nursing Science, 23(4) 210-219.
  • Preston, P. (2005). Nonverbal communication do
    you really say what you mean? Journal of
    Healthcare Management, 50(2), 83-87.
  • Pullen, R. (2007). Tips for communicating with a
    patient from another culture. Nursing, 37(10)
    48-49.
  • Registered Nurses of Ontario Association. (2006).
    Nursing best practice guidelines establishing
    therapeutic relationships. Toronto, Canada
    Registered Nurses Association of Ontario.
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