The Changing Paradigm: Managing the MultiGenerational Work Team

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The Changing ParadigmManaging the
Multi-Generational Work Team
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The Four Generations in Todays Organizations

• Traditional
• Baby Boomer
• Generation X
• Millennial

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Why Now?

• Fall out from transition as we moved out of the
  Industrial Age and into the Technology Age
• First time in history where four generations have
  been active in organizational life
• Technological advancements

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When Do Generational Differences Impact
Organizational Effectiveness?
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When Do Generational Differences Impact
Organizational Effectiveness?

• When Stereotyping and a difference in Values
  create conflict within the dynamics of an
  organization.

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Definition of Conflict

• An expressed struggle between at least two
  interdependent parties, who perceive incompatible
  goals, scarce rewards, and interference from the
  other party in achieving their goals.

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• How is generational conflict different than
  other types of conflict?

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• In general, generational conflict creates an
  atmosphere in which there is a lack of trust
  among peers and/or colleagues.

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What Drives the Decisions We Make?
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What Drives the Decisions We Make?

• Values
• Long enduring judgments appraising the worth of
  an idea, object, person, place, or practice.

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Generational Values Impact

• Our understanding of commitment
• How and why we work/volunteer
• How we treat those around us
• What we expect from individuals, relationships,
  organizations we associate with and/or belong to,
  etc.

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Attitude

• Can get in the way of productive dialogue.
• Im too young and no-one wants to hear what I
  have to say.
• I dont have time to do his/her job and mine.
• Im too old and have nothing to contribute.

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Accountability

• How quickly do we place blame without looking at
  our own role in creating the conflict?
• Did we hire the right person?
• Are the functions and expectations clearly
  defined and communicated?
• Is training thorough and is there follow-up?
• Are we mentoring or lecturing?

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Accountability

• Are we really trying or just going through the
  motions?
• Do we think the expectations are silly, stupid,
  unrealistic?

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Accountability

• Are we really trying or just going through the
  motions?
• What do we want the end result to look like?
• Are we putting our individual needs above the
  collective goal?
• What skills and techniques need mentoring or
  training?
• How should that training be accomplished?
• Is it catered to how the individual needs to
  learn?