www'leicester'gov'uk

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www.leicester.gov.uk
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Whats On
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News
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Local Information
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On-line Job Applications

• This year we have had
• Over 13,000 registered users
• 4197 online applications
• 1548 jobs advertised

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Online Admissions
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Pollution Control
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Partnership Working
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Background

• Set up six and a half years ago
• Commitment of Members and key officers to
  recognising potential ensured project got started

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Evolution

• Core funding
• Partnership between communications and
  information technology
• Established the Web Team, Net Group and
  E-communications Officer
• Brought departments on board
• Were one of the first Local Authorities to adopt
  a Content Management System

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Current Scale

• Tens of thousands of up to date pages
• Thousands of registered users
• Hundreds of downloadable or online forms
• 95 active editors
• Interactive applications
• 10 million hits and 220,000 unique users per
  month and growing

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Devolved Editors
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Growth in use of the site
Number of people visiting each year
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Current usage
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Current usage
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Finding Information 2005
Based on SOCITM user satisfaction survey data Nov
04 Oct 05
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Finding Information 2006
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What Are People Searching for?
Cartoon family 126 Woodworm 88 Persona Dolls
34 Virtual Dice - 33
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How We Compare
Based on SOCITM user satisfaction survey data Oct
05
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Contact 2005
Based on SOCITM user satisfaction survey data Nov
04 Oct 05
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2006 Results
Based on SOCITM user satisfaction survey data 1
Jan 06 20 Apr 06
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Satisfaction
Based on SOCITM user satisfaction survey data Nov
04 Oct 05
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Online Poll
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Using the Site

• Navigation based on user perspective not
  departments
• Many routes to the same information
• Browse through the navigation
• Use the search engine
• A to Z
• Geographical via map, postcode or address

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Wider Recognition

• 'Better Connected 2006' rated our site in the top
  twenty of almost 550 local authority and other
  public sector websites
• Cited as examples of good practice For currency
  of content
• Excellent whats on site - lively and upbeat
• For navigation This site is easy to use and
  clear to navigate. I always know exactly where I
  am and it is well laid out
• Quality of information scenarios

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Planned Improvements

• Integration with different systems
• More online services
• Site redesign

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Aims

• Engaging and useable website
• Integrate third party services seamlessly
• Personalisation
• Win excellent status
• Become a benchmark local authority website

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Research

• We are consulting
• Users
• Members
• Accessibility experts
• Impaired users
• Web Editors, Web Team, communication and
  marketing staff
• Technical suppliers

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Personalisation
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Personalisation