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Workplace Violence


Workplace violence is any physical assault, threatening behavior or verbal abuse ... Violence is one of the leading causes of workplace fatalities. ... – PowerPoint PPT presentation

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Title: Workplace Violence

Workplace Violence
  • Margret Meade
  • Compliance Assistance Specialist
  • Iowa OSHA
  • 515.281.0896

What is Workplace Violence?
  • Workplace violence is any physical assault,
    threatening behavior or verbal abuse occurring in
    the work setting. The work setting includes
    buildings and the surrounding perimeters and
    traveling to and from work assignments.

Workplace Violence Includes
  • Beatings
  • Stabbings
  • Suicides
  • Shootings
  • Rapes
  • Near Suicides
  • Psychological traumas
  • Threats or obscene phone calls
  • Intimidation
  • Harassment of any nature
  • Being followed, sworn at or shouted at

Whats the Problem?
  • Violence is one of the leading causes of
    workplace fatalities.
  • The most common type of workplace fatality is a
    shooting during the robbery of a retail, service
    or transportation worker.
  • Assaults and threats of violence number almost 2
    million per year.

Workplace Violence Hurts
  • Simple assaults 1.5 million
  • Aggravated assaults 369,000
  • Rapes/sexual assaults 51,000
  • Robberies 84,000
  • Homicides nearly 1,000
  • Costs 500,000 employees 1,175,100 lost work days
    each year

Types of Workplace Violence
  • Violence by strangers
  • Violence by co-workers
  • Violence by customers or clients
  • Violence by personal relations

Risk Factors
  • Contact with the public
  • Exchange of money
  • Delivery of passengers, goods or services
  • Having a mobile workplace
  • Working alone or in small numbers
  • Working in a high crime area

Risk Factors
  • Working late at night or in the early morning
  • Poor lighting
  • Guarding valuables
  • Workplaces with no means of obtaining assistance
  • Lack of training in recognizing managing hostile
    and aggressive behavior

Workplace Safety -- OSHA
  • The OSH Act of 1970 mandates that, in addition to
    compliance with hazard-specific standards, all
    employers have a general duty to provide their
    employees with a workplace free from recognized
    hazards likely to cause death or serious physical
    harm. This includes the prevention and control
    of the hazard of workplace violence.

What Can Employers Do?
  • Create a zero tolerance policy for workplace
  • Encourage employees to promptly report incidents
  • Take incidents seriously
  • Work with others to improve security
  • Conduct training employee briefings
  • Outline a security plan

What Can Employees Do?
  • Understand and comply with the zero tolerance
    rule other safety rules
  • Promptly accurately report violent incidents
  • Help evaluate prevention measures provide
    feedback recommendations
  • Help train other employees
  • Share experiences solutions

What About the Workplace?
  • Install alarm systems other security devices
  • Designate safe rooms or safe places to be used in
    the case of an emergency
  • Provide good visibility and lighting
  • Lock delivery doors
  • Establish a buddy system
  • Keep a minimal amount of cash onsite

What Should Training Cover?
  • Zero-Tolerance policy procedure
  • Hazard identification risks
  • Security measures Emergency Action Plan
  • Reporting policy procedure
  • Post incident response
  • Include all employees

Dont hide from the problem get help!
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