Northwestern Mutual Data Center

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Northwestern Mutual Data Center
Managed Deploy Application Checkout Service

• Dave McGuffey

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Agenda

• Managed Deployment and Checkout Services
• Four Flavors
• Morning Top Tier Application Checkouts
• Weekend Maintenance Zones
• Unplanned Maintenance and Deployments
• Managed Deploy for Large Project Deployment
  Weekends

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Managed Deployment and Checkout Services
Objective
To ensure that Infrastructure Changes and/ or
Multiple Project Deployments do not negatively
impact the Availability Stability of
Northwestern Mutuals Business Critical
Applications.
FourFlavors
Managed Deploy for Large Project Deployment
Weekends
Unplanned Maintenance and Deployments
Weekend Maintenance Zones
Morning Top Tier Application Checkouts
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Morning Top Tier Application Checkouts
SCOPE

• Checkouts of Top Tier Applications
• Executed Daily Monday Saturday 400 A.M. 600
  A.M.
• Performed by the Data Center

SERVICE REQUEST

• Not required. This is a standard service
  offering of the Data Center

PROCESS DETAILS
INPUT Documented Checkout Procedure, Automated
Checkout scripts OUTPUT Updated Top Tier
Application Checkout Spreadsheet PLANNING Operati
ons Review (OPREV) EXECUTION Data Center
Services (CO3)
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Morning Top Tier Application Checkouts(continued)
PROCESS EXECUTION
MONDAY - SATURDAY
Starts 400 AM

• Top Tier Apps checkout
• Data Center updates Top Tier App Checkout
  Spreadsheet

Ends 600 AM
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Weekend Maintenance Zones
SCOPE

• All Infrastructure Changes deployed between 1200
  A.M. and 200 P.M. Sunday (IMZ UMZ)
• Executed every weekend (on Sunday)
• Checkout of top tier business applications by
  owners

SERVICE REQUEST

• Not required. This is a standard service
  offering of the Data Center

PROCESS DETAILS
INPUT Tech Services Change Memos (TSCM),
Peregrine ServiceCenter Client, Infra-CCB Agenda,
IS Planning Calendar OUTPUT Checkout plan for
Top Tier Business Applications PLANNING Operation
s Review (OPREV) EXECUTION Data Center Services
(COWKEND)
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Weekend Maintenance Zones (continued)
PROCESS EXECUTION
FRIDAY
SATURDAY
Starts 1200 AM

• Tech Services implements its scheduled changes
  between 1200 A.M. and 200 P.M.
• Top Tier Apps checkout
• Data Center sends status reports at 630 A.M.,
  230 P.M. and 700 P.M.

SUNDAY
Ends 700 PM
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Unplanned Maintenance and Deployments
SCOPE

• All Infrastructure Changes deployed between 1200
  A.M. and 200 P.M. Sunday (IMZ UMZ)
• Executed every weekend (on Sunday)
• Checkout of top tier business applications by
  owners

SERVICE REQUEST

• Not required. This is a standard service
  offering of the Data Center

PROCESS DETAILS
INPUT Tech Services Change Memos (TSCM),
Peregrine ServiceCenter Client, Infra-CCB Agenda,
IS Planning Calendar OUTPUT Checkout plan for
Top Tier Business Applications PLANNING Operation
s Review (OPREV) EXECUTION Data Center Services
(COWKEND)
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Unplanned Maintenance and Deployments(continued)
PROCESS EXECUTION
MONDAY - FRIDAY

• Unplanned Maintenance implements between800
  A.M. and 800 P.M.
• Top Tier Apps checkout
• Data Center sends status reports to Organization

Starts 800 AM
Ends 800 PM
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Managed Deploy for Large Project Weekends
SCOPE

• Multiple IS Project Deployment weekends
• Deployment Communication Coordination across
  multiple project deployments
• Checkout of top tier business applications by
  owners

PROCESS INITIATION
By Request to Operations Review (OPREV) 4 weeks
prior to deployment weekend
PROCESS DETAILS
INPUT IS Planning Calendar, word of mouth,
Tech Services Change Memos (TSCM), Peregrine
ServiceCenter Client, Infra-CCB
Agenda OUTPUT Consolidated Implementation
Plan Consolidated Infrastructure Dependency
ListConsolidated Milestone List PLANNING Operati
ons Review (OPREV) EXECUTION Data Center
Services (All Shifts)
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Managed Deploy for Large Project
Weekends(continued)
PROCESS EXECUTION
Starts 800 A.M.

• Project Teams start deployments
• Data Center 24 x 3 deployment office
• Sends regular status reports on all projects over
  the weekend
• Facilitates issue resolution
• Facilitates discussions between project teams and
  tech services
• Coordinates with top tier apps to checkout
• Data Center sends final status report on
  Sunday evening

FRIDAY
SATURDAY
SUNDAY
Ends 1000 P.M.
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