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Business Process Management

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Unless there is a constant attention for quality through professional ... Minivan. Age. Car Type. YES. NO. YES 30 =30. Porsche. Give insurance? Process Mining ... – PowerPoint PPT presentation

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Title: Business Process Management


1
Business Process Management Data Mining
  • Manu De Backer
  • David Martens

2
ICT problems
Applications lack business-specific functionality
and process support!
3
B-ICT Alignment
4
Business Process Management
5
Organizational Impact
6
Organizational Impact
Process Sponsor
Process Worker
Process Owner
7
Business Process Management
BP Simulation BP Analysis Verification BP
Validation BP Improvement BP Re-engineering
Process Definition
Process Modeling As-Is vs. To-Be
Process Engine (Control)
Bus. Activity Monitoring Bus. Activity
Analysis (Run-time/post factum)
Linking with Information Systems Enterprise
Application Integration
Information Systems(Execution)
8
Business Process Management
9
Process Mining
  • Process-aware world
  • Value chain
  • Activity-based Costing
  • Business Process Reengineering
  • Paradox
  • the more automated processes are, the less we
    understand them!
  • Solution
  • analyze business process event logs using
    descriptive statistics and data mining

10
Querying and OLAP
  • Data Analysis
  • Query and reporting
  • You know exactly what you are looking for.
  • SQL
  • OLAP
  • On-Line Analytical Processing
  • ? Advanced query and reporting
  • Multidimensional analysis
  • Nice visualisation, data cubes, roll-up, slice
    and dice, ...

select A1, A2, . . ., An from r1, r2, . . .,
rm where p
The end-user is still the engine of discovery !
11
Data Mining
  • From data to knowledge in an automatic manner

12
Data Mining in everyday life
  • Food retail
  • Response modelling, market basket analysis
  • Credit card, Ebay, Phone companies
  • Fraud detection, Tax Statement
  • Amazon, online video rental, linkedin
  • Customized recommendations
  • Financial institutions
  • Credit risk prediction
  • Email
  • Spam detection

Data mining
13
Process Mining
  • Applying data mining to process data
  • Process model ? what is really happening
  • Delta Analysis
  • Bottlenecks
  • Improve Efficiency

14
Register events
DB
DATA MINING
Process Instance Time Time Time Time Time
1 Eval_order Archive_order
2 Eval_order Manufacture bike Deliver bike Send invoice Receive payment
3 Eval_order Manufacture bike Deliver bike Send invoice Receive payment
4 Eval_order Archive_order
15
Conclusion
  • Current business world
  • Process-aware
  • Computerized
  • Process mining

16
Contact Details
  • Manu De BackerManu.DeBacker_at_hogent.be
  • David MartensDavid.Martens_at_hogent.be
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