Risk Management in Visitor Information Centres

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Risk Management in Visitor Information Centres

• A project overview
• Presented by Elizabeth Curtain
• Geelong Otway Tourism

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Our Volunteers
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Geelong and Great Ocean Road Visitor Information
Centre, Princes Highway, Geelong
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Geelong Visitor Information Centre (at the
National Wool Museum)
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Waterfront GeelongVisitor Information Booth
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Market Square Shopping CentreVisitor Information
Booth
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Storage area at the Geelong and Great Ocean Road
Visitor Information Centre

• Heavier boxes should be stored on the bottom
  storage shelves
• Lighter brochures should be stored on higher
  shelves
• Any overhead lifting bears additional pressure to
  the upper body

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Excess brochure storage

• Does your storage area look like this????
• No trolley access
• Climbing over boxes to get to other boxes
• Throw them out the door (if you can lift them!)

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Excess brochure storage
An ideal storage area should have

• Neatly stacked boxes
• Easily accessible aisles that are suitable for
  trolleys

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Vehicle Access

• Cargo should not be placed on the back seat. In
  a crash, these objects become dangerous missiles

• Boxes jumbled in the back make unloading
  stressful on the back and impairs rear vision for
  the driver

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Vehicle Access

• With boxes packed neatly into car, they are
  easier to unload
• The driver also has a clearer view in the rear
  vision mirror

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Parking in a loading zone
Sedans or Station Wagons are allowed to park in a
loading zone if

• They have a business name, company name or
  courier sign on both sides of the body of the car
• Letters must be at least 5cm high, and can be
  read from 5 metres away
• Permanent adhesive signs are permitted. Magnetic
  signs, or signs placed in windows or on roofs are
  not acceptable

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Lifting Weights

• Boxes currently weigh between 10kg-25kg
• Unsafe to lift such heavy packages
• Geelong Otway Tourism to rule that the maximum
  weight of boxes they handle is 12 kg

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Lifting Weights

• Should you have a work-care claim it may be
  rebuked on the condition that weights lifted or
  moved were too heavy
• Accident compensation act allows for negligence
  to be denied on reckless acts

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Lifting Weights

• City of great Geelong hired a consultant to look
  into the handling, storage and distribution of
  in-going and out-going brochure deliveries to
  Geelong Otway Tourism
• A copy of this assessment is available to you
  all today

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Questions?