Implementation Issues

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Implementation Issues
Pete Hendel Analyst Procter Gamble
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Agenda

• Implementation Pitfalls
• Strategic Issues
• Tactical Issues

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Implementation Pitfalls

• Poor business processes
• Deviation from standards
• Inadequate planning or strategy
• No business case, alignment or champion
• Expecting too much or too little
• Trading partner limitations/constraints
• Lack of resources
• Training/Education

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Strategic Issues

• 1. Knowledge of business processes

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Strategic Issues

• 2. Commitment from senior management
• You need a Champion

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Strategic Issues

• 3. Alignment of EDI implementation with core
  business objectives

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Strategic Issues

• 4. Trading partners involvement and
  consultation (customers, suppliers, vendors,
  etc.)

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Strategic Issues

• 5. Use EDI as a tool and an opportunity for
  re-engineering the business

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Tactical Issues

• Selection of technology
• Business applications
• Standards
• Internal resources
• Training/education
• Audit and control requirements

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Good Luck!

• Sources
• University of Ottawa, Case Study Instructor
  Notes, Electronic Commerce Strategies
• Profit Magazine, EDI or Else!, May 7, 1996
• Systems Management Group, A Small Business Guide
  to Information Technologies
• Asia Pacific Economic Cooperation, EDI
  Environmental Assessment, May 13, 1996
• The Society of Management Accountants of Canada,
  Implementing Electronic Data Interchange, Feb..
  1, 1994
• Nigel Wood, ECCC

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EDI Standards Guidelines Development
Robert Fletcher V.P. Electronic
Commerce Livingston Logistics
Michael Sadiwnyk Vice President ECCC
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EDI Standards Development
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EDI Standards Development
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EDI Industry Guidelines Development
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EDI Industry Guidelines Development
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Canadian Guidelines Development
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Moving To the Year 2000Implementing 4010

• Implementation Resolution Process

Rich Emrich EDI Manager J.M. Schneider
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Introduction
The implementation of an industry wide initiative
as comprehensive as the movement to VICS 4010
will require a resolution process to address
standards related issues. Therefore an
implementation resolution process has been
established to ensure timely resolution and to
ensure consistency in implementation.Note This
process will only address standards related
issues, and not issues arising from application
limitations.
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Objectives

• Maintain harmonious Trading Partner Relationships
• Address Business needs over system needs
• Endorse and formally submit required standards
  changes
• Timely resolution (within 4 weeks were standards
  changes are not required

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Structure

• A committee of 5 members is to be created
  preferably from the group who developed the
  implementation guides. Two members each
  representing distributors and suppliers and one
  neutral part (one of the co-chairs of the ECCC
  Industry Standards Advisory Committee)

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Procedure

• Documented complaint will be sent to co-chairs of
  the EDI Technology Committee. Complaint will
  outline the following points
• Identify trading partners involved
• Identify transaction sets
• description of issue and problem
• suggested approach to resolve the situation

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Procedure

• Upon receipt of complaint the co-chair will
  remove the names of the trading partners from the
  complaint and forward it to the other co-chair
  and members of the Implementation Guideline
  Committee.A review date will be scheduled
  within two weeks to discuss and recommend a
  solution.The recommended solution or judgement
  is tobe routed back to one of the co-chairs who
  will notify the complainant of the outcome.

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Procedure

• If the recommended solution is to
• Change the guidelinesThe co-chairs will
  authorize the change to the guidelines and notify
  the membership at large indicating the rationale.
• Change the StandardsThe co-chairs and the ISAC
  standards representative shall forward the draft
  request to the appropriate standards body and
  post a notice on the ECCC web site to advise the
  membership and indicate status.

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Procedure

• Upon approval or refusal of the proposed change,
  the complainant is to be advised by the co-chair
  and Guidelines will be changed if required.

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Appeals

• Only those judgements that have not gone to the
  Standards bodies will be eligible for the appeal
  process.
• Appeals are to be requested in writing stating
  the position being challenged and the arguments
  against the initial ruling to either co-chair
  within 30 days of the judgement.
• Appeal verdicts are final.

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Appeals Process

• Appeals are to be presented by the requester of
  the appeal with the other affected party to a
  committee consisting ofThe Implementation
  Guideline Chair, the two co-chairs of the EDI
  Subcommittee in a meeting (conference call)
  arranged by the co-chair to be scheduled within
  two weeks of receiving the notice

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Questions Answers
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Lunch
The Courtyard Room