How it works ezSupport Lite for eBay

1
How it worksezSupport Lite for eBay
2
How it worksezSupport Lite for eBay
Your eBay auction doesnt look different. Buyer
continues to use Ask seller a question.
3
How it worksezSupport Lite for eBay
Ask the Seller a Question Your buyer will ask you
a question via Ask the seller a question form.
4
How it worksezSupport Lite for eBay
System Responds Automatically ezSupport Lite for
eBay will show if the knowledgebase sent an
auto-answer. You can also check the status of
every email received, and review a buyers
question.
5
How it worksezSupport Lite for eBay
Buyer Receives a Reply via Email When the
knowledgebase sends an auto-answer, it will
arrive as an email to your buyer.
6
How it worksezSupport Lite for eBay
If the Question Cannot be Answered by the
Knowledgebase If a buyer asks a question that
cannot be answered by the knowledgebase, you will
see it in your email inbox.
7
How it worksezSupport Lite for eBay
Providing a Response Manually You can type your
response in the text box, and click on send. You
buyer will receive it as an email.
8
How to useezSupport Lite for eBay
Check Your Email Heres where you can review the
emails sent via Ask the seller a question.
9
How to useezSupport Lite for eBay
Review Your Customers A database of all customers
can be quickly reviewed.
10
How to useezSupport Lite for eBay
Customer Contact History When you click on a
customers name, a complete communication history
is available for review.
11
How to useezSupport Lite for eBay
Weekly Reports The weekly reports show how many
emails were received, the number that were
auto-answered via the knowledgebase, and those
that required an individual response. Heres
where you can see how hard ezSupport Lite for
eBay works for you.