Staff Training

1
(No Transcript)
2
Technology Toolkit 2 E-Reference
3
Glenn Peterson Internet Librarian 12061
Ridgedale Dr. Minnetonka, MN 55305 gpeterson_at_hcli
b.org http//hclib.org/extranet
4
Hennepin County Library Profile

• Serving the suburban Minneapolis metropolitan Area

5
Hennepin County Library Profile

• Serving the suburban Minneapolis metropolitan
  Area
• 500 sq. mi. service area
• 40 Cities
• 16 School Districts

6
Hennepin County Library Profile

• Serving the suburban Minneapolis metropolitan
  Area
• 500 sq. mi. service area
• 40 Cities
• 16 School Districts
• Population 700,000

7
Hennepin County Library Profile

• 26 libraries 1 Readmobile

8
Hennepin County Library Profile

• 26 libraries 1 Readmobile
• 1998 Circulation 10.5 million items

9
Hennepin County Library Profile

• 26 libraries 1 Readmobile
• 1998 Circulation 10.5 million items
• Holdings 2.1 million items electronic
  resources

10
Hennepin County Library Profile

• 1999 Operating Budget 28.1 million

11
Hennepin County Library Profile

• 1999 Operating Budget 28.1 million
• Staffing 465.1 FTE

12
eReference - HCL Experience

• Since November 1998

13
eReference - HCL Experience

• Since November 1998
• Total of 650 ?s

14
eReference - HCL Experience

• Since November 1998
• Total of 650 ?s
• Averaging 90 ?s/month

15
eReference - HCL Experience

• Since November 1998
• Total of 650 ?s
• Averaging 90 ?s/month
• Compare to total system reference contacts
  87,000/month

16
Why eReference?

• Convenience for patrons (24/7 access)
• ...no one knows youre a...
• some prefer the written word

17
E-Reference Options

• Simple to complex
• E-mail address

18
E-Reference Options

• Simple to complex
• E-mail address
• Mail-to link

Sample HTML tag lta hrefmailtoref_at_lib.orggtref
_at_lib.orglt/agt
19
Simple Mailto Example
http//www.shpl.net/askques.html
20
E-Reference Options

• Simple to complex
• E-mail address
• Mail-to link
• Web Form
• CGI
• FrontPage
• Cold Fusion

21
Form Example
22
Web Form Pros/Cons

• PRO
• Easier for users

23
Web Form Pros/Cons

• PRO
• Easier for users
• Likely to increase use of your service

24
Web Form Pros/Cons

• PRO
• Easier for users
• Likely to increase use of your service

• CON
• More difficult to set up and maintain

25
Web Form Pros/Cons

• PRO
• Easier for users
• Likely to increase use of your service

• CON
• More difficult to set up and maintain
• Likely to increase use of your service

26
Creating a Web Form

• Design a web page

27
Creating a Web Form

• Design a web page
• Build the support structure

28
Creating a Web Form

• Design a web page
• Build the support structure
• Test your page

29
Creating a Web Form

• Design a web page
• Build the support structure
• Test your page
• Release to users

30
Designing a Web Form

• For help designing your page, check out the
  motherlode
• The Internet Public Library
• http//ipl.si.umich.edu/ref/QUE/

31
Getting Technical

• Web Form-to-email options
• CGI/perl
• Microsoft FrontPage
• Cold Fusion

32
CGI/perl

• Many configuration options

33
CGI/perl

• Many configuration options
• Cross-platform

34
CGI/perl

• Many configuration options
• Cross-platform
• Setup requires assistance from system
  administrator/person of courage

35
CGI/perl

• Many configuration options
• Cross-platform
• Setup requires assistance from system
  administrator/person of courage
• Free

36
Matts Script Archive
http//www.worldwidescripts.com/scripts/
37
Microsoft FrontPage

• Can use a wizard to create the form

38
Microsoft FrontPage

• Can use a wizard to create the form
• Server must support FrontPage extensions
  (Microsoft IIS, others?)

39
Microsoft FrontPage

• Can use a wizard to create the form
• Server must support FrontPage extensions
  (Microsoft IIS, others?)
• Inexpensive

40
Allaire ColdFusion

• Can use a wizard to create the form

41
Allaire ColdFusion

• Can use a wizard to create the form
• Many configuration options

42
Allaire ColdFusion

• Can use a wizard to create the form
• Many configuration options
• Requires ColdFusion server (available
  cross-platform)

43
Allaire ColdFusion

• Can use a wizard to create the form
• Many configuration options
• Requires ColdFusion server (available
  cross-platform)
• Expensive

44
Web Form Examples

• For many web form examples enter ask librarian
  in your favorite search engine.

45
Read more about it

• Of Human and Humane Assistance
• LJ, Jun 15, 1999, p. 30ff. (nice list of links)
• In Your Face Reference Service
• LJ, Aug 1999, p. 50ff.
• Web Forms Improving, Expanding, and Promoting
  Remote Reference Services
• CRL News, April 1999, p. 271ff.

46
Glenn Peterson Internet Librarian 12061
Ridgedale Dr. Minnetonka, MN 55305 gpeterson_at_hcli
b.org http//hclib.org/extranet
47
(No Transcript)