Organizational Change

1
Organizational Change

• Mgmt 313
• February 10, 2005
• Dr. M. L. Manns

2
Forces for Change

• Nature of the workforce
• Technology
• Economic shocks
• Competition
• Social trends
• World politics

3
Types of Change

• Accidental
• Planned

4
Change agents

• manage change
• inside or outside consultants

5
Resistance

• overt
• implicit
• deferred

6
Overcoming Resistance to Change
7
The Project

• Begun around 1998, Manns Rising
• Patterns
• A pattern is a recurring, successful technique
• Each pattern has a name
• Acquired from people worldwide
• Change theories based on
• Rogers, E.M. (1995). Diffusion of Innovations.
• New York The Free Press.
• The book Fearless Change Patterns for
  Introducing New Ideas (Addison Wesley Publishing
  Co.)

8
Categories of the Patterns

• www.cs.unca.edu/manns/intropatterns.html
• Roles
• Getting things going
• Events
• Influence strategies
• Handling resistance
• Keeping things going
• etc. etc. etc.

9
True or FalseIt is best for the boss to
introduce changes into the organization.
10
Other Leaders

• Evangelist
• Dedicated Champion
• Local Sponsor
• Corporate Angel
• Respected Guru
• Connectors
• Early Adopters
• etc. etc. etc.

11
True or FalseIf youre smart (you are!) and you
know what to do (you do!), then you dont need a
lot of help from other people to introducethe
new idea.
12
Why shouldnt you do it alone?

• Ask for Help
• Involve Everyone
• Group Identity
• Shoulder to Cry On
• Guru Review
• etc. etc. etc.

13
True or FalseIf we can help people understand
the value in the new idea, they will accept it.
14
Different people accept new ideas at different
rates

• Do you know these people?
• This is new so it is cool. (Innovator)
• This is an interesting idea, but I want to hear
  more before making a decision. (Early Adopter)
• I want to see what other people think about the
  new idea before I make a decision. (Early
  Majority)
• Ill accept the new idea when I have to. (Late
  Majority)
• Its always been done this way why do we have
  to introduce anything new? (Laggard)

15
How do you handle andmake use of different
people?

• Innovator
• Early Adopter
• Early Majority

16
True or FalseThe best way to deal with people
who are against the new idea is to try to keep
them out of the way.
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Dealing with the skeptics

• Fear Less
• Champion Skeptic
• Bridge Builder
• Corridor Politics
• Whisper in the Generals Ear
• Trial Run
• etc. etc. etc.

18
True or FalseWhen you wish to introduce a new
idea into your organization, you need a specific
plan for how you are going to do it.
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No master plan What do you do instead?

• Test the Waters
• Time for Reflection
• Step by Step
• Small Successes
• Sustained Momentum
• etc. etc. etc.

20
Some Other Patterns

• Events Brown Bag, Study Group, Hometown Story,
  Big Jolt, etc.
• Tailor Made
• Piggyback
• Personal Touch
• etc. etc. etc.

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Go out andlead great changesin the world!