Smartcard

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Lane Furniture SmartCard Reward Recognition
Program
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Whats the SmartCard Program?

• The SmartCard Program rewards you for working
  safely. How? When you work safely
• Youll earn points redeemable for gifts and
  prizes!
• Youll receive chances at winning a Dream
  Vacation!

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How Does It Work?

• Every month, following a safety meeting, your
  supervisor will issue you a smart card.
• Read and understand the safety lesson answer the
  two T/F questions.

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Record Your Answers

• To record your answers, call the SmartCard
  Hotline at 1-866-690-6345.
• Youll be prompted to key in your clock and the
  Quiz printed on the SmartCard.
• Call in to record your answers in a timely manner!

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When you call the hotline

• Listen closely to the prompts and carefully key
  in the required information to ensure accuracy.
• After entering your clock number, listen
  carefully when it is repeated back to you. This
  number is used for recording award points and
  grand prize entries.
• If you enter the wrong clock number, you may not
  receive credit for your award points and grand
  prize entries or another individual may receive
  the credit.

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You could be an instant winner!

• Every month, a random number of callers will hear
  a message that they are an instant winner of
  award points.
• You can use your instant winner points
  immediately by ordering a gift from the Award of
  Excellence Catalog or save them up for a
  higher-level gift. The points will be recorded
  in a paperless account for you.
• Even if you are not an instant winner, you will
  earn a chance at a Dream Vacation just for
  calling.

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Dont call more than once to record your answers!

• The SmartCard hotline will not allow you to
  record your answers more than once to a
  particular quiz.
• You may call the Hotline any time to check your
  point balance. These calls do not generate
  points or entries for Dream Vacation trips.
• Select the point query option when prompted.

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Hold on! Theres More
You can win MORE points with You Did It Right!
cards and Hazard Hunt cards
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You Did It Right! Cards

• Your Supervisor will be watching to catch you in
  the act of working safely.
• If you are seen demonstrating one of the nine
  behaviors printed on aYou Did It Right! Card, you
  win.
• Call the phone number printed on the card, choose
  You Did It Right from the menu and enter the
  PIN number printed on the card.
• You may hear a message that you have won more
  award points.
• All callers receive another chance at a Dream
  Vacation.

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Hazard Hunt Cards

• Your supervisor will issue a Hazard Hunt card,
  which lists five different unsafe conditions /
  practices / behaviors plus a space for other.
• Every time you see one of the listed unsafe
  conditions / practices / behaviors or any other
  unsafe condition, tell your Supervisor.

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Hazard Hunt Cards

• On the Hazard Hunt card, keep a tally for the
  month of all the month of unsafe conditions /
  practices / behaviors.
• At the end of the month, call the hotline to
  record card totals. You will automatically be
  entered in the drawing for a Dream Vacation and
  may be an instant winner of more award points.

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Redeeming points for a gift
Turn to the middle of the Award of Excellence
catalog for a price list of gift items. Fill out
the order form located in the catalog OR print
out an order form online at www.incentivesonline.c
om. Mail the completed form to Award of
Excellence. Points will automatically be
deducted from personal accounts when the order is
processed. Merchandise is shipped to the
employees home by UPS and normally takes 1-2
weeks after receipt of an order.
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Can you combine points from SmartCards, You Did
It Right! card and Hazard Hunt card calls?
Yes! You can use all the points in your account
from SmartCard, You Did it Right! card and
ScoreCard calls to the Hotline. All award points
will automatically be deducted from the
employees personal account when orders are
filled!
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Treat SmartCard, You Did It Right cards and
Hazard Hunt cards like cash!
Lost or stolen cards cannot be replaced!
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You could win a Dream Vacation!

• Heres how Trips will be awarded

• The First Dream Vacation will be awarded in
  October 2008 from all the trip entries received
  from SmartCard, You Did It Right! Card and Hazard
  Hunt calls to the hotline.
• Additional drawings will be held December 2008,
  March 2009, May 2009 and August 2009.
• A trip winner may exchange their Dream Vacation
  for 600 award points.

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You qualify to win a Dream Vacation if

• At the time of the drawing, only individuals in
  overall good standing with the company are
  eligible to win a trip.
• Trips must be used within six months from the
  time they are received.
• You may choose one of the destinations listed at
  www.incentivesonline.com (Click on Grand Prize
  Winners).

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REMEMBER

• Please report all injuries immediately!
• Please review the middle pages of the Award of
  Excellence Catalog.
• To learn more about this program, visit
  www.incentivesonline.com/lanefurniture.

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FrequentlyAsked Questions
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Q
What ID do I use when I call the Hotline or
order a gift?
A
Use your clock .
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Q
How can I know how many points I have?
A
Call the hotline and choose the point query
option or check online at www.incentivesonline.com
/lanefurniture. Login with your clock .
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Q
What are award points and what do I do with them?
A
You receive award points when you call the
hotline to record answers to SmartCard questions
or to redeem a You Did It Right! card or Hazard
Hunt card. Use the points to order gifts from
the Award of Excellence Catalog.
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Q
What if I lose my You Did It Right! card before
redeeming it?
A
Were sorry, but lost cards cannot be replaced.
Once you call the hotline to redeem the card, you
may discard it.
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Q
Can I give my points to another employee?
A
No. Points and Dream Vacation certificates are
not transferable. If your employment with Lane
Furniture terminated for cause you forfeit all
unused award points and certificates.
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Q
How will I know I have won a Dream Vacation
certificate?
A
You will be notified by your supervisor that your
name was pulled in the drawing. Then, you will
be awarded a Dream Vacation Certificate.
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Q
How long does it take to receive a catalog item?
A
After mailing in your order or ordering online,
your gift will be sent by UPS to your residence.
This may take one to two weeks.
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When I complete a gift order form, how will the
Award of Excellence Gift Center know whether I
have enough points?
Q
Personal point accounts are checked when orders
are received. The points are automatically
deducted from your account when the order is
filled.
A
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Remember everyones a winner when you work
safely!