Mountain View Community Hospital Team 2A

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Mountain View Community Hospital Team 2A

• James Churchwell
• James Sanders
• Jamesgrey Throgmorton
• Erika Pohl

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Organizational Chart
Board of Directors
Dr. Browne, Chief of Staff
Ms. Baker Administrator
Ms. Crowley, Assistant
Ms.Heller, Information System
Mr. Thomas Chaplain
Dr. Redfern, Head of Medicine
Dr. Jefferson, Head of Surgery
Ms. Price Head of Clinical Services
Mr. Lopez, Assistant Administrator
Ms. Knight, Head of Nursing
Ms. Alverez, Accounting
Mr. Clay, Admissions Patient Records
Ms. Stevens, Personnel
Mr. Davis, Volunteer Services
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IntroductionGoals and Critical Success Factors

• 1. Mountain View Community Hospitals primary
  goal is to provide high-quality health care for
  its surrounding community while trying to keep
  costs lower because national trends are showing
  as increase in recent years.

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IntroductionGoals and Critical Success Factors

• 2. Add 50 beds in 5 years
• 3. Open a managed care retirement center with
  independent apartments and assisted living
  facilities.
• 4. Create a new department of Retirement Living
  and create a department of Geriatric Medicine.

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IntroductionReasons behind the growth of
hospitalMVCH serves a community of about 50,000
and has an annual growth rate of 10 percent. The
area is attracting many retirees.
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IntroductionSpecial Study TeamA special study
team has been picked to come up with a long-term
business plan. The team includes Mr. Heller, Mr.
Lopez, Dr. Jefferson, and a consultant.
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IntroductionMeeting the Goals

• Hospitals four critical success factors
• Quality of medical care
• Control of operating costs
• Recruitment and retention of skilled
  personnel(especially nurses)
• Control of capital costs

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IntroductionCurrent Team Objectives

• Currently the team is at work to generate two to
  four short or long-term objectives
• So far they have developed the following four
  objectives
• Reduce costs for purchased items
• More efficiently schedule staff
• Lower cost of liability insurance
• Expand volunteer services

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MVCH Project caseProject Question 1

• Which information system planning matrixes(among
  those shown in this case study or others not
  shown) might assist the study team at Mountain
  View Community Hospital to determine a tiered
  location plan for databases? Why?

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MVCH Project caseProject Answer 1

• There are 2 matrixes that would work very well in
  this situation.
• Function-to datathis would identify which
  functions maintain the data and which only use
  the data
• Location-to datathis would be used to find out
  the locations at which the functions are
  performed

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MVCH Project caseProject Answer 1(continued)

• Those business units which maintain the data
  would need to be the data administrator and those
  who only retrieve it would have limited network
  access.

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MVCH Project ExercisesProject Exercise Question
1

• Rearrange the rows and columns of Figure 4 so
  that the entries form a block diagonal pattern.
  What conclusions do you reach from analyzing this
  pattern?

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See excel form for rearranged figure 4.
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MVCH Project ExercisesProject Exercise Answer 1

• After analyzing the new chart we have come to the
  conclusion that certain entities such as the
  patients, physicians, and the lab would
  participate in most of the business functions. We
  can indicate which data will be accessed the most
  often. Also, what are the processes which will
  need to access the data about the majority of
  entities.

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James Churchwells Question

• How would be a great way for MVCH to reduce the
  costs for purchased items?

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Project Exercise Question 2

• If the planed expansion and growth of figure 1
  was to take place what would happen in figures 2,
  3, and 4?

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Project Exercise Answer 2

• Figure 2 needs only a few new sub-categories to
  be added for clinical services and patient care.
  For figure 3 no changes are needed. However,
  figure 4 needs to put Retirement Living and
  Geriatric Medicine functions into the business
  functions of data entity and in CSF matrices.

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Project Exercise Answer 2 (continued)
Board of Directors
Dr. Browne, Chief of Staff
Ms. Baker, Administrator
Ms, Crowley Assistant
Head of Retirement Living
Mr. Thomas, Chaplin
Mr. Heller, Information Systems
Dr. Redfern, Head of Medicine
Dr. Jefferson, Head of Surgery
Ms. Price, Head of Clinical Services
Mr. Lopez, Assistant Administrator
Ms. Knight, Head of Nursing
Head of Generic Medicine
Mr. Davis, Volunteer Services
Ms. Alverez, Accounting
Mr. Clay, Admissions Patient Records
Ms.Stevens, Personnel
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Project Question 2

• In the project description above, objectives are
  listed for one of the four critical success
  factors, operation cost control. Write plausible
  objectives give the structure and plans of the
  hospital, for the other three CSF.

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Problem Answer 2

• Quality of Medical Care
• With an increase in service for patients, at
  MVCH, the customer satisfaction rating will
  increase.
• The medical board at MVCH sets high standards for
  all the staff to meet with certification and
  educational requirements.
• With more help in the laboratory they can get
  faster results to the patients.

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Problem Answer 2 (continued)

• Recruitment and Retention of skilled personnel
• a. to talk with staff on a weekly basis to
  hear
• problems or ideas.
• b. offer scholarships to collage students
  that will work at the hospital for a committed
  time of two years.
• c. set up a competitive pay scale.

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Problem Answer 2 (continued)

• Control of Capital Cost
• a. plan the staff schedules to be more cost
• efficient, plus look for more volunteers.
• b. They need to keep a handle on all progress
  to future building.

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James Sanders Question

• With most larger hospitals on the move of
  progress what would you say is one of the biggest
  assets to them?

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Project Question 3

• What additional activities might occur within the
  volunteering business function?

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Project Answer 3

• Head of Retirement Living
• Orientation of Volunteers
• Training Volunteers

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Project Exercise Question 3

• Determine which data entities are essential for
  operating cost control. What implications does
  this result have for information systems
  development?

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Project Exercise Answer 3

• Head of Retirement Living
• Head of Generic Medicine

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Jamesgrays Question

• How can we reduce liability insurance expense of
  Mountain View Community Hospital?

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Project Question 4

• What activities might occur within the risk
  management business function?

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Project Answer 4

• Urgent Simulation Session (DRILL)
• Personnel Training (Routes)
• Backup System (records, schedules, etc.)
• Employees and Volunteers
• Inventory
• Backup Facility and Location

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Project Exercise 4
Maintains
Contains
Facility
Staff
Uses
Staffs
EVAC. Location
Laboratory
Physician
Is Assigned
Ward
Performs
Treats
Contact
Diagnoses
Volunteers
Test
Patient
Supply Item
Performed for
Uses
Provides
Medical/Surgical Item
Supplied by
Vendor
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Project Question 5

• What additional data entities, besides the 10
  entities mentioned in this case, might the risk
  management business function need?

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Project Answer 5

• A record of emergency evacuation plans and
  actions.
• Volunteers for patient care

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Erikas Question

• What are some other precautions Mountain View
  Community Hospital can implement outside of the
  previously mentioned actions?