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Virtual MPD Airline Training

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Interim solution for replacement of ATB2 AMCO before EMD is ready ... Airline - Airline Coupon & Passenger Receipt ... Tick 'Yes' 26. Authenticity & Fraud ... – PowerPoint PPT presentation

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Title: Virtual MPD Airline Training


1
Virtual MPD Airline Training
IATA HK 18 June 2008
2
What is VMPD
  • Interim solution for replacement of ATB2 AMCO
    before EMD is ready
  • Internet-based BSPlink function
    http//www.bsplink.iata.org
  • Print on plain paper
  • Airline - Airline Coupon Passenger Receipt
  • Agent - Agent Coupon Passenger Receipt
  • Transaction code (TRNC) MV50 Form code 180
  • Form of payment Cash, Credit Card MFOP
  • Airlines may implement VMPD and/or VMCO (GDS)

3
Process Overview
1. The Agent access the system via Internet and
submits a VMPD.
4
  • Agent Functions
  • Issue MPD
  • Query Reports
  • Email Alert
  • Maximum Values
  • V-MPD Airline Permission
  • BSP Function
  • Query Reports
  • Configuration
  • Periodic Value Capping
  • VMPD Series
  • V-MPD Airline Permission
  • Airline Function
  • Ticketing Authorization
  • Block Reason For Issuance Code
  • Maximum Value per VMPD
  • Basic or Enhanced Email Alert
  • Enable Superlong VMPD records
  • Mark Status as Used or unmark

5
VMPD Settings
  • Authorize appointed agents to issue VMPD

6
Authorization of VMPD Agents
  • Click the boxes to authorize individual agents to
    issue VMPD

7
Reason for Issuance
  • Click the box to block the reason for insurance
  • Airlines alert agents which reasons they accept

8
Reason for Issue Code
  • V to Z for individual airline use
  • Airline is free to allocate any usage to these
    codes
  • Unable to allocate these codes in BSPlink for a
    unique purpose
  • Airlines advise your agent how they require these
    codes to be used

9
Maximum Value Per VMPD
  • Individual airlines are free to set their own
    Maximum Value per VMPD
  • The maximum value will apply to all appointed
    VMPD agents

10
Configuration of Email Alert
Separate multiple email addresses with semicolon
()
11
Basic Email Alert VMPD Issue
12
Enhanced Email Alert VMPD Issue
13
Enable Superlong VMPD Record (I)
  • To allow individual airlines to determine the
    level of details to be reported in HOT

14
Enable Superlong VMPD Record (II)
  • No
  • Only data fields of IT02, IT05 IT08 will be
    reported in RET HOT
  • IT02 agency code, stock control no, etc
  • IT05 tax type, tax amount, commission type,
    commission amount, etc
  • IT08 form of payment amount, approval code,
    currency type, etc
  • Yes
  • Additional data fields of IT04, IT09, IT0A IT0C
    will be reported in RET HOT
  • IT04 RLOC, passenger specific data, original
    issue info, etc
  • IT09 endorsements, restrictions, form of payment
    info, etc
  • IT0A reason for issuance, in connection with
    document no, etc
  • IT0C remarks

15
VMPD Form
16
Issued VMPD
Max 13 alphanumerics
Max 430 characters Remarks field will only allow
characters such as A-Z, 0-9, .-/SPACE (another
Kind of character will be rejected).
17
Issued VMPD Airline copy
18
Issued VMPD Agent copy
19
Issued VMPD Passenger copy
20
Issued in Connection
  • Mandatory field when any of the following reason
    for Issuance Code is selected
  • N Cancellation Fee
  • P Rebooking Fee Domestic
  • Q Rebooking Fee International
  • R Lost Ticket Fee (Charge for Replacement)
  • S Unaccompanied Minor Fee Domestic
  • T Unaccompanied Minor Fee Internaional

21
Credit Card VMPD (I)
  • No interface with credit card companies
  • Obtain approval code via GDS or manually
  • Enter the card details in BSPlink VMPD form
  • No Credit Card Charge Form (CCCF)
  • Cardholder sign in signature area of Passenger
    Receipt
  • Original copy to be kept by agent
  • Provide a photocopy to the cardholder

22
Credit Card VMPD (II)
Sample of CCCF (recommended)
23
Credit Card VMPD (III)
Auth code entered by agent
24
VMPD in ECCB Report
25
VMPD Refundable Balance
amount must be gt0 is not reported in BSP billings
Exchange no
Tick Yes
26
Authenticity Fraud
  • Recommend agent to validate VMPD with company
    stamp and signature of the issuing party as proof
    of payment for VMPD
  • IATA does not request agents to have electronic
    validator
  • Agents have AVP for imprinter use only but not
    for plain paper
  • Agency issue own receipt as evidence of a
    transaction
  • Airline login BSPlink to verify details
  • Airline update status as used after exchange of
    product or service

27
Marking VMPD as Used (I)
  • Immediately after a VMPD is used by agent,
    airline should mark the VMPD as Used to avoid
    abuse
  • VMPD has been Marked as Used, Agents is not
    able to void the VMPD
  • Airlines can unmark
  • VMPD has been Marked as Used, the Agent is
    unable to Refund the VMPD through the BSPlink
    Refund Notice functionality

28
Mark VMPD as Used (II)
29
Mark VMPD as used (III)
Mark as used
30
Voiding VMPD
  • Cannot be modified after issuance
  • Can be deleted by voiding the VMPD
  • Same day void

31
Void by Agent
32
Email Alert Void by Agent
33
Void VMPD in Airline Browser
34
Query Report
  • By VMPD number
  • Search by entering a VMPD number
  • Daily Reports
  • Search by specifying a date
  • Reports by Period
  • Search by specifying a sales period
  • VMPD will be stored for 13 months

35
By VMPD Number (I)
36
By VMPD Number (II)
37
Daily Reports
38
Report by Period
39
VMPD in Airline Billing
  • Ticket image not available

40
VMPD in Agent Billing
41
Net Remit (NR2A)
42
Net Remit (NR2E)
43
Refund VMPD
  • Direct Refund
  • Refund Notice via GDS (not recommended)
  • Indirect Refund
  • Refund Application via BSPlink (recommended)
  • Airlines need to communicate their VMPD refund
    policy to agents

44
Periodic Value Capping
  • Control by total VMPD value per agent per period
  • Airlines must provide BSP with a list of their
    value caps for individual VMPD agents
  • Value cap by Gross Fare Taxes
  • For example
  • Airlines cannot set value Unlimited value cap
  • BSP HK enter the Total of Value Cap per agent
    into BSPlink
  • Agent is free to issue VMPD on any airlines who
    have appointed it, as long as it has not exceeded
    the total cap ie. it may use airline Xs value
    cap to issue airline Ys VMPD

45
Increase / Decrease Periodic Value Cap
  • Decrease ? Airline terminate the VMPD
    authorization directly
  • Increase ? Email to Kerry (chank_at_iata.org) at
    least 2 working days in advance
  • List of value cap for agents will be distributed
    to agent per period via BSPlink
  • List of value cap for airline will be distributed
    to airline per period via BSPlink (File name
    HKagXXXX_yyyymmdd_value_capyymmp.zip)

46
VMPD Documentation
  • BSPlink Download Centre
  • https//www.bsplink.iata.org/bsplink14/entrada/BSP
    L_E_MAN.html
  • VMPD Fact Sheet
  • VMPD Manual for Airlines
  • VMPD Manual for Agents
  • VMPD Manual for BSP

47
Get Prepared
  • Brief liaise with colleagues in other
    departments
  • Appointment of agent
  • Set VMPD value capping per agent
  • Inform Kerry (chank_at_iata.org) at least 3 working
    days before the effective sales period
  • Review procedures
  • Fare list
  • Airline counter ticketing procedures
  • Report checking reconciliation
  • Communicate refund policy to agents

48
(No Transcript)
49
Thank You!
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