Accelerating Business Performance

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Accelerating Business Performance
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Sponsors Introduction
Communications Technology Cluster, LLC (CTC), the
Alliance for Community Development, and the Bay
Area Council are co-sponsors of the Dissero
Partners Accelerating Operational Performance
program. The program is being presented to
selected companies based on their ability to
follow through and benefit from the process.

• Communications Technology Cluster, LLC is built
  on a business incubation model providing
  strategic business consulting and business
  services to startup and emerging growth
  companies.
• The Alliance for Community Development is a
  co-sponsor of the Bay Area Equity Fund, managed
  by J P Morgan HQ. The Bay Area Equity Fund is
  capitalized at 75 million.
• The Bay Area Council is a business-sponsored
  CEO-led, public-policy organization representing
  employers dedicated to promoting economic
  prosperity and quality of life in the region.

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Value Proposition

• This program is designed to enable emerging
  companies to
• Accelerate and manage growth
• Integrate planning and execution into the
  business
• Expand leadership capabilities
• Align employees and resources to a balance set of
  key initiatives
• Acquire strategy and planning tools

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Calendar of Sessions

• Date Time Description
• 2/16 200 500 Kickoff meeting
• 3/2 300 500 Transformational Leadership
• 3/16 300 500 Transformational Leadership
• 4/6 300 500 Confronting Reality
• 4/20 300 500 Confronting Reality
• 5/4 300 500 Strategy
• 5/18 300 500 Strategy
• 6/1 300 500 Focus on Initiatives
• 6/15 300 500 Focus on Initiatives
• 7/6 300 500 Success Metrics Commitments to
  Action
• 7/20 300 500 Cascades Follow Through for
  Execution

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Working Session - Roadmap
StrategicIssues
Strategy InitiativeTeams
Initiative Teams
Leadership / Pre-Work
Cascade
ConfrontReality
Develop aStrategicVisionand BusinessSuccess
Model
Focuson theInitiatives
Prepare for Cascades
Cascades

• (Apr 6)
• Confronting Reality
• ACT Overview
• Pre-Work

• (May 4)
• Strategy Refinement
• Values Refinement
• Pre-Work

• (Jun 1)
• Close on Mission / Strategy/Values
• Finalize TIs
• Operationalize Tis, goals/metrics
• Pre-Work

• (Jul 6)
• Close on Tis
• Close on Values
• Plan for Cascade
• Pre-Work

• Pilot Cascade
• All Employee Cascades

• (Jul 20)
• Final materials and preparation for Cascades
• Subunit Alignment
• Follow through for execution Qtly checkpoints

• (Feb 16 Apr 5)
• Transformational Leadership
• Executive Interviews (chg readiness
  Ops-strategy)
• Review existing plans, information, financials

• (Apr 20)
• Strategic Analysis
• Competitive intelligence
• Review customer data
• Develop Values

• (May 18)
• Finalize Mission / Current Strategy
• Develop Initiatives
• Refine Values Principles

• (Jun 15)
• Finalize TIs, Goals, and Metrics at Corporate
  level

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Dissero Partners Overview Introduction
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Disseros Focus
We specialize in Accelerating Business Growth and
Revitalizations these especially challenging
situations for business leaders include

• Performance Boost Leader wants immediate and
  sustained improvements in corporate-wide
  execution.
• Leadership Transition New Leader wants to take
  charge in a comprehensive and accelerated
  manner.
• Mergers and Acquisitions Leader wants to rapidly
  integrate the combined leadership teams,
  businesses and cultures of merged businesses into
  a single, high-performance enterprise.

The biggest surprise was the speed by which
people in our company said Count me in. Lets
go. I knew it would happen, I just didnt think
wed get there in a year. - Bruce Nelson, CEO,
Office Depot
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Bold Ambitions, Dramatic Results
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Taking Charge is a Difficult Task
Set Clear Strategy
Fewer than ½ say they have a clear understanding
of what their companies are trying to achieve
Develop Passion
Only about 1 in 5 feel passionately committed to
their companys goals
Align Execution
Only 1 in 10 workers have a clear line of sight
between their tasks and their companys goals
Follow Through
Only ½ feel they follow through with discipline
on their key priorities
Source FranklinCovey Survey by Harris
Interactive of 11,045 workers.
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Our Approach is Well Tested and Refined
Accelerated Corporate Transformation Process
History
1980s
1990s
2000s
Focus Execution
CEO Division President Challenges
Culture Change Work-Out
Speed Engagement
Full ACT Process

• Accelerated Corporate Transformation (ACT)
  process a proven, highly refined, and
  streamlined Corporate Transformation process
• Formulated and launched by Dr. Robert Miles
  (Dissero Founding Partner and Practice Leader),
  with CEOs and Division Presidents attending
  Harvard Business School and refined through 25
  years of real-world, successful transformations

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Transformational Leadership is a Balancing ACT
Transformational leaders must be equally
successful at achieving business results and
modelling the new culture
High
Executes
Achieves results by engaging others to focus on a
common vision for success, which serves the
primary needs of the customer
Low
High
Inspires
Inspires others to realize their full potential
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Crossing Frontiers
High
Delivers New Business Performance
Low
High
Champions New Culture
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Crossing the Leadership Frontiers
Leaders (5)
High
Managers (40)
Executes
Majority (55)
Requires management fundamentals
Low
Inspires
High

• Dissero Partners, May 6, 2005 Other Sources
  HBR Good to Great by Jim Collins

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Transformational Leadership

• Self Awareness Development
• Fight or Flight The first step

Ability to Focus More on Individuals/Team Than
Self Power curve

• Organizational Transformation Skills
• Leader-led High-engagement

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Typical ACT Implementation Process
Execute (Full Performance Year)
Launch
Extend
Assess
Assess
Mid-course Assessment
Focus
Focus
Align / Engage
Execute Initiatives
Align / Engage
Leadership Capability Development
High
Accelerating Business Performance and Culture
Change
Level of Organizational Energy and Focus
Low
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Key Features that Make ACT Work

• ACT is a powerful transformation process that
  produces dramatic business performance
  improvement results and culture change. The
  streamlined process consists of four unique
  features
• FOCUS Concentrated up-front strategic and
  organizational assessments to create a limited
  set of balanced transformation initiatives and
  capability development projects.
• ENGAGEMENT High engagement process with
  extended leadership team and rapid cascade
  process for all managers and employees builds
  understanding, ownership, accountability and
  aligned action at all levels.
• SPEED Rapid alignment of sub-units and
  individuals, within months, with stretch goals
  and plans for execution that fit to the
  performance year.
• EXECUTION Disciplined monitoring, measurement
  and adjustment process throughout the initial
  performance year insures quantum improvements and
  continued renewal and replanning.

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Essential Elements of ACT
Putting all the Wood Behind the Arrow
Strategic Vision
Whats
Business Success Model
Values
Transformation Initiatives
Economic
Customer
Employee
Stretch Goals
Hows
Success Metrics
Individual Business Commitments
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Sharpening the Strategy
Confronting Reality

• Strategic Vision Assessment
• Market
• Customer
• Competitor
• Company

Strategic Vision

• Total Systems Gap Analysis
• Vision
• Strategies
• Infrastructure
• Culture
• Competencies
• People
• Structure

Total Systems Analysis
Gaps

• Transformation Initiatives
• Balanced
• Focused Prioritized
• Measurable

Transformation Initiatives
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Leader-led High Engagement Communication Process
"If you want to get the benefit of everything
employees have, you've got to free them - make
everybody a participant. Everybody has to know
everything, so they can make the right decisions
by themselves" Jack Welch
Leader-led (Leaders at all levels)
Staff-led
Engagement Accountability
Consultant-led
Training
Communication
Engagement
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Thank You!

• Dissero Partners
• 300 Frank Ogawa Plaza, Suite 210
• Oakland, CA 94612

Telephone[phone] Emailinfo_at_disseropar
tners.com Websitewww.disseropartners.com
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Dissero Team Leaders
John Dare is a co-founder and COO of Dissero
Partners. John is a seasoned executive with
experience in corporate transformation, and
executive leadership. Through his career John has
founded and led several successful companies, in
addition he has served as Sr. Managing Director
at Moore, Clayton Co., an international venture
capital and strategic advisory firm. His work as
a consultant has focused on accelerating
corporate performance, developing breakthrough
strategies, and driving execution through
high-performance teams. Johns operating
experience brings a unique blend of strategic
insight and leadership development capabilities.
John has raised over 50MM in venture funding
from many of the top-tier firms, such as Kleiner
Perkins, Canaan, Vanguard, and Sequoia. He has
built and led high performance teams, conducted a
number of acquisitions, and has directed
substantial revenue and infrastructure growth,
including growing one of his startups (Positive
Communications) from a living room to 350
employees and 45MM in annual sales in four short
years. John has spoken at numerous industry
events. As Disseros COO he focuses on business
operations and development in addition to leading
corporate transformation, and leadership
development projects. [phone] Email
jdare_at_disseropartners.com www.DisseroPartners.com
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Dissero Team Leaders
Robert H. Miles, Ph.D., Executive Partner of
Dissero Partners, is a thought and practice
leader in the fields of corporate transformation
and executive leadership. Over the past two
decades Bob has pioneered an Accelerated
Corporate Transformation (ACT) methodology at
such leading companies as General Electric, IBM
Global Services, National Semiconductor, Office
Depot, the PGA TOUR, PricewaterhouseCoopers,
Rockwell International, Southern Company and
Symantec, as well as a number of emerging
high-tech companies. He is the author of many
books on corporate transformation and
organizational effectiveness, including most
recently Corporate Comeback (1997) and Leading
Corporate Transformation A Blueprint for
Business Renewal (1997). Frequently serving as a
coach to executive teams as they plan, launch and
refocus corporate transformation efforts, Bob
often helps new CEOs take charge, a process that
frequently involves launching or re-energizing a
corporate transformation. At least half of his
practice focuses on what happens after the
planning is done. A hallmark of his approach has
been the intensive, all-employee cascade. This
high-engagement methodology quickly focuses
everyone in the enterprise on a shared set of
business and cultural stretch goals for quantum
improvement. At the Yale School of Management
and the Harvard Business School faculties for
many years, Professor Miles taught in the MBA,
doctoral and residential executive programs. At
Harvard he also was Faculty Chairman of the
intensive Managing Organizational Effectiveness
executive program, which helped CEOs, business
presidents and their teams plan major
transformation efforts. He was Dean of the
Faculty and the Isaac Stiles Hopkins Professor at
the Goizueta Business School of Emory University
during its recent period of fundamental
transformation. He is the Dupree Distinguished
Scholar at The Georgia Institute of Technology.
Bob has frequently served as a member of the
Stanford Executive Institute faculty at Stanford
University, and he has served on the Advisory
Board of the U.S. Department of Energy. . (404)
425-1700 tel [phone] fax Email
rmiles_at_disseropartners.com www.DisseroPartners.co
m
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Dissero Team Leaders

• Michael Kanazawa is a co- founder and CEO of
  Dissero Partners. He is a business executive
  focused on growth strategies for a broad range of
  industries with specific depth in
  technology-driven companies in the software,
  Internet, and communications markets. Michaels
  work often focuses on corporate transformations
  and customer-driven shifts in strategic
  direction. These include work with companies such
  as ATT, Symantec, and Intel. At Dissero Mike has
  served as a leader in designing new approaches to
  blending leadership and strategy development to
  offer clients breakthroughs in performance and
  acceleration in transformations.
• As one of three partners at Alliance Consulting
  Group (a Boston Consulting Group spin-off),
  Michael founded the Technology and Innovation
  practice and co-led Western US operations. At
  Alliance, he led multiple engagements in
  corporate transformations, business strategy, and
  new ventures, and helped increase the firm's
  value by 10x before its acquisition by a national
  consulting firm.
• Prior to Alliance, he was a Director of Corporate
  Strategy at Pacific Telesis Group. At Telesis, he
  also led product strategy and developed several
  new products for the 300MM business systems
  product group. In addition, he managed a top
  ranked sales and service organization of 140
  persons. Other experience includes IBM and
  Norwest Financial Services.
• Mike holds a B.A. in mathematics and economics
  from U.C. Santa Barbara and a M.B.A. from the
  University of Southern California. He was
  recognized as one of the Top 40 under Forty
  Leaders by the East Bay Business Times for his
  work in both business and community service.
• [phone]
• Email mkanazawa_at_disseropartners.com
• www.DisseroPartners.com

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Dissero Team Leaders
Chris Thorsen, is a co-founder and Chief
Leadership Officer of Dissero Partners. Chris has
been a leadership development advisor to senior
executives for over 20 years. Chris has worked
with CXOs of industry leading communications and
technology companies. As founder and principal
consultant of Quantum Edge, Chris spent fifteen
years as an integral member of the executive
teams that started and operated Nextel
Communications, San Francisco Cellular One and
regions of McCaw. He has provided development
coaching to executive teams at many organizations
both large and small, including Unocal, Disney
World, Lucent Technologies, Kyocera Wireless,
LCC, Ericsson Communications and Whalen and
Company International. In the nineties, Chris
spent five years providing periodic Conflict
Resolution Seminars for policy leaders from the
Turkish and Greek factions on the war torn Island
of Cyprus. Chris was a Founding Consultant of
Interaction Associates, the internationally known
facilitation and training firm. He has a
Masters Degree from the University of San
Francisco in Community Organization and OD and is
a contributor to The Dance of Change, the Fifth
Discipline Resource Book.