Presentation of Process Assessment Results

1
ltProcess Namegt Presentation of Process Assessment
Results ltspecify, e.g. group or dategt
2
Process Assessment Approach

• Scope of assessment the lt name gt process
• Basis of the assessment lt e.g. all its QMS
  procedures gt
• Tools Assessment worksheet this presentation
• 1,5 - 2 hour interviews with all representatives
  of the lt XYZ gt Function
• Results
• Implementation state of documented procedures
• Identification of weak areas
• Highlight areas for improvement

3
Process Assessment Structure
4
Is the process effective?
...
ltyear, group, etc...gt
Rating 1...never applies 5...always applies
5
Is the process effective?
...
ltyear, group, etc...gt
Rating 1...never applies 5...always applies
6
Is the process efficient?
...
ltyear, group, etc...gt
Rating 1...never applies 5...always applies
7
Is the process efficient?
...
ltyear, group, etc...gt
Rating 1...never applies 5...always applies
8
Is the process efficient?
...
ltyear, group, etc...gt
Rating 1...never applies 5...always applies
9
Assessment Highlights ...
... related to the larger scope

• lt strengths gt Start here ...

• lt weaknesses gt Start here ...

10
Assessment Highlights ...
... related to the process scope

• lt strengths gt Start here ...

• lt weaknesses gt Start here ...

11
Assessment Highlights ...
... related to the perfomers scope

• lt strengths gt Start here ...

• lt weaknesses gt Start here ...

12
Findings lt XYZ gt Process (1)
lttextgt lttextgt

• Finding 1 ltplease specifygt ...........
• Text ....
• Finding 2 ltplease specifygt ...........
• Text ....
• Text ....
• Text ....
• Finding 3 ltplease specifygt ...........
• Text ....
• Text ....
• Text ....

13
Overall process condition - Definitions -
Effectiveness 1... Outputs do not meet
customer/organization requirements. 2... Outputs
meet some customer/organization
requirements. 3... Outputs meet
customer/organization requirements. 4... Outputs
exceed some customer/organization
requirements. 5... Outputs exceed most
customer/organization requirements. Efficiency 1.
.. Process has major problems with defects,
waste, long cycle time, high costs, staffing and
procedural issues and high cost of poor
quality. 2... Process is inefficient and needs
improvement. 3... Process is operating fairly
efficiently, but has some room for improvement in
cycle time, cost and quality. 4... Process
is efficient, costs are low, waste is low, and
cycle time is appropriate. 5... Process has no
defects, costs are low, short cycle time, no
waste, and low cost of quality.
14
Overall process condition- lt XYZ gt Process -
5 4 3 2 1
Efficiency
World Class
lt group, year, etc. gt
1 2 3 4
5Effectiveness
15
lt XYZ gt Process- Strengths -

• Statements
• lt Statement 1 gt
• lt Description of facts .... gt
• lt Description of facts .... gt
• lt Description of facts .... gt
• lt Statement 2 gt
• lt Description of facts .... gt
• lt Description of facts .... gt
• lt Description of facts .... gt
• lt Description of facts .... gt
• lt Statement 3 gt
• lt Description of facts .... gt
• lt Description of facts .... gt

16
lt XYZ gt Process- Weaknesses (I) -

• Statements
• lt Statement 1 gt
• lt Description of facts .... gt
• lt Description of facts .... gt
• lt Description of facts .... gt
• lt Description of facts .... gt
• lt Statement 2 gt
• lt Description of facts .... gt
• lt Description of facts .... gt
• lt Description of facts .... gt

17
Weaknesses lt XYZ gt Process (1)
lttextgt lttextgt

• Statement 1 A process owner on a larger scopes
  defined and active.
• lt describe the weakness facts here gt
• ltref nogt lt text from the questionnaire gt
• lt describe the weakness facts here gt
• ltref nogt lt text from the questionnaire gt
• lt describe the weakness facts here gt

Example!
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Process measurements (KPIs)- lt XYZ gt Process -
- lt XYZ gt process and interfaces -

• lt further comments, important remarks that
  explain i.e. some measures or their absence gt
• lt further comments, important remarks that
  explain i.e. some measures or their absence gt

19
Improvement opportunities (1)

• Statement 1 A process owner on a larger scopes
  defined and active.
• lt describe the improvement opportunity here gt
• ltref nogt lt text from the questionnaire gt
• lt describe the improvement opportunity here gt
• lt further details ? gt
• ltref nogt lt text from the questionnaire gt
• lt describe the improvement opportunity here gt
• lt further details ? gt

Example!