eGovernment Services in Serbia

1
eGovernment Services in Serbia

• Zoran Babovic
• Darko Jovic
• Veljko Milutinovic

2
Agenda

• History of eGovernment in Serbia
• eGovernment strategy
• Legislative framework
• Key organization
• eGovernment infrastructure
• Services addressed by the We-Go project
• Basic eGovernment services for citizens and
  companies (EU recommendation)

3
History of eGovernment in Serbia

• October 1989. Guidelines for development and
  acceptance projects related to information
  systems in government institutions
• July 1990. Act of securing and protecting
  information systems in government institutions
• June 1992. Conception of further development
  of information systems in government
  institutions Basis document for the next law
• March 1996. Law on information systems
• November 1997. Strategy for further development
  of informatics in Yugoslavia Federal Level
• October 2001. Program for development of
  information systems in 2001.

4
eGovernment strategy

• In October 2002. Serbia signed agreement Agenda
  e-SEE for development of information society
  as a base document
• Strategy for public administration reform
• Reform organization and functionality of EU
  countries are basis and final goal of this
  strategy
• Strategy for information society development
• This strategy contains directions for
  eGovernemnt development
• Contains also action plan (one year plan) of
  strategic priorities
• Strategy of eGovernment development

5
Action Plan for eGovernment Strategic
Priorities

• Planning and development of eGovernment
• Establish institutional framework for eGovernment
• Build detailed plan of eGovernment development
• Develop standards for eGovernment
• Creating environment for eGovernemnt development
• Build ICT infrastructure
• Build PKI (Public Key Infrastructure)
• Improve human resource capabilities
• Promote eGovernment in media
• Development of eGovernment services
• Establish pilot project of eGovernment integrated
  services
• Reorganization and standardization of
  administration procedures
• Development of access to public information
• Development of services G2C, G2B, G2G

6
Legislative Framework of eGovernment

• Law on Digital Signature (December 2004)
• Awaiting formation of relevant sub-acts.
• Public Access to Information (2004)
• Law on registration of business entities (2004)
• Amended Criminal Code / Convention on Cyber
  Crime (signed but not ratified yet)

7
Legislative Framework of eGovernment Awaiting
adoption

• Law on Telecommunication
• (Signed and ratified in 2003, in accordance with
  1998 EU regulation, however not with the new EU
  law)
• Law on data protection
• (Signed and ratified in 1998, however not EU
  compliant and should be adopted)
• Law on electronic commerce
• Law on electronic public procurements
• Law on eGovernment services

8
Key organization for development of eGovernment
services

• According to Strategy of information society
  development, key organizations are
• Ministry of Science and Environment Protection in
  the past. In the government formed in May 2007.
  Ministry of Telecommunication and Information
  Society take responsibility
• National Agency for Informatics and Internet
• Independent institution supervised by Ministry of
  Science in the past, now by Ministry of
  Telecommunication and IS
• National Investment Plan
• New ministry in the new government.
• Contains IT council for approving eGovernment
  projects
• Currently, four big projects related to
  eGovernment are approved

9
eGovernment Infrastructure Central Portal

• Central portal of eGovernment Services
  www.eUprava.gov.yu
• Central access point for all eGovernment
  services
• Contains links to all 20 relevant eGovernment
  services for citizens, companies, and local
  governments
• Portal is available on Serbian and English
  language

10
eGovernment Infrastructure Computer Network

• Currently exists just partial computer network
• In the NIP (National Investment Plan) there is
  approved project (20 mil. budget)for building
  the computer networks ofall central and local
  government institutions

11
eGovernment Infrastructure eProcurement

• In the reports of eGovernment state in EU
  countries,public electronic procurements are
  treated independently than other services, with
  separate portal
• Law on electronic public procurement is awaiting
• NIP approved project for e-Procurements
• Ministry of Finance and National Agency for
  Informatics and Internet are leaders of the
  project
• Participants are also Ministry of Science
  andNational agency for public procurements
• 3 phases of this project were part of EU FP6
  project

12
eGovernment Infrastructure eIdentification

• Law on personal cards accepted in 2006.
• Ministry of Interior started projects of
  Electronic Personal Cards in 2001.
• Current status Project is in the final phase,
  and Agency for Money Printing will produce
  blank personal cards and ePassport documents
• Several issues postpone applicability of eCards
• Missing National PKI and Certificate Body
• Lack of appropriate Data Protection Law
• Technical problems with already old equipment
• Citizens will be able to choose ordinary or
  electronic personal cards

13
eGovernment services addressed by We-Go

• eCustoms
• New Computerized Transit System (NCTS)
• eJustice - Automation of Court Procedures (ACP)
• eFinance - eTaxes
• European Companies Register (ECR)
• European Land Information System (EULIS)
• eAdministration
• Electronic Filing System (implementation of
  paperless government)

14
eCustoms

• www.fcs.yu
• Currently, there is online possibility for
  electronic submitting customs documents
• But firstly, customer have to submit request for
  electronically submitting documents
• Service is rated as service of level 3
• Sector plan in NIP for customs evolves project
  "Single electronic window" Modernization of
  the import and export of goods
• There is Strategy for border control
• They are participating in EU FP6 project

15
eJustice

• The Development and Implementation of the JISS
  (Judicial Information Systems of Serbia) is
  under jurisdiction of the Ministry of Justice
  according to Law
• JISS includes 7 Information Systems with central
  point at IS of Ministry of Justice
• Commercial Court Administrative Strengthening
  Activity (CCASA) Program funded by USAID
• CAS - Court Automation System in three modules
• Case data collection instrument CDCI
• Registry replacement RR
• Case management system CMS
• Sector investment plan 4 mil. for
  modernization of information system will enable
• Monitoring courts efficiency and workload
• Access to electronic database of positive
  regulations and court practices
• Efficient way of collecting all statistical data
• Interactive contact with the public

16
eTaxes

• Income Tax Declaration Citizen service
• www.poreskauprava.sr.gov.yu
• Ranked as Level 2 of service
• Information, manuals, and download of electronic
  forms are available online
• VAT declaration, notification Companies
  service
• www.poreskauprava.sr.gov.yu
• Also ranked as Level 2 of service
• Electronic form is downloadable online
• Fiscal decentralization currently active
  project
• Funded by National Investment Plan
• Collaboration of local government and Tax
  Department

17
Serbian Business Registers Agency

• www.apr.sr.gov.yu
• Intensive implementation of service during May
  2005 March 2006 Swedish Government donation
• Example of G2G Web Service to the Ministry of
  Finance
• Communication with the clients through FTP
  servers, and specified data format in XML
• Payment of service through Central Bank,but not
  automatically because of legislation lack
• Partner of EBR, ready for synchronization, but
  that is delayed due to changing schema in EBR
• Participant of Brite Project Interoperability
  of European Business Projects

18
eAdministration

• National Agency for Informatics and Internet are
  responsible for support and recommendations of
  eGovernment services in local government
• Ministry of Public Administration and Local
  Government does not have initiative
• There are so many different solutions in local
  government
• US Aid Program SLGRP
• Serbian Local Government Reform Program

19
eAdministration (continued)

• Example of Belgrade city
• Online possibility for submitting request of
  getting birth, death, and marriage certificates
• Indjija town Donation of Baltimore City. 48
  hours period for completing any citizen request
• Big project related to reform of local government
  is approved by NIP
• Project is not started yet
• Many services are planned for citizens,
  businesses, and internally for local government
  functionalities

20
Basic eGovernment services

• National Agency for Informatics and Internet
  performed evaluation of 20 basic eGovernment
  services according to EU recommendations
• Services are described from Level 0-4
• Level 0 Does not exist
• Level 1 Just information
• Level 2 Information and download of forms
• Level 3 Interactive communication
• Level 4 Transaction-Integrated services are
  applied
• Complete results are available on the
  web-sitewww.rzii.sr.gov.yu (on serbian language)

21
Basic 12 eGovernment services for citizens

• 6.25 services are not implemented
• 62,50 services are realized on Level 1
• 12,50 services are realized on Level 2
• 18,75 services are realized on Level 3
• After involving citizen identification cards, and
  improvement in registers ,it is expected that
  global grade will be much better in short time

22
Basic 8 eGovernment services for companies

• 25 services are not implemented
• 12,50 services are realized on Level 1
• 37,50 services are realized on Level 2
• 25,00 services are realized on Level 3
• Improvements planned for end of 2006. in
  Business Registers Agency and in National Bank
  will enable much better results

23
Conclusion

• Lack of interoperability and standards issues
• Lack of necessary legislation stops application
  of some level of services, that are
  technologically possible
• Many isolated initiatives
• Need for much efficient synchronization and
  collaboration