Keller Professional Services

1
Keller Professional Services

• Hospitality Training
• and Staffing Services

2
Overview

• The rapidly growing convention and hospitality
  industry in Maryland demands a qualified, well
  trained workforce to provide a wide range of
  services to attract visitors and accommodate new
  business.

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What Does KPS Offer?

• Our program consists of core activities that
  build a foundation for professionalism in
  hospitality industry by teaching hands on
  training and theory.
• Our goal is to enhance the skill and performance
  levels of individuals for various types of
  entry-level jobs with hospitality and tourism
  industry.

4
What we can do for you

• As part of our workforce development program, we
  recruit, train and employ individuals for many of
  the jobs within the
• hospitality industry.

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Training Categories

• Front desk
• Reservations
• Housekeeping
• Bell services
• Restaurant service
• Banquet setup and service, plus more.

Guest service, professionalism, and career
exploration are other important components of
this program.
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Program Benefits

• Prepares students for entry-level lodging
  positions
• Promotes confidence and positive work ethics
• Provides smooth transition to higher-level
  hospitality coursework
• Provides specific skills knowledge leading to
  professional performance

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Course Overview

• Unit 1 - Hospitality Orientation
• Hospitality and Careers
• Guest Service
• Professionalism
• Safety and Security  

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Course Overview (cont.)

• Unit 2 - Rooms Division
• Reservationist
• Front Desk Representative Bell Services Attendant
  
• PBX Operator
• Maintenance Worker
• Guestroom Attendant
• Public Space Cleaner
• Laundry Attendant  

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Course Overview (cont.)

• Unit 3 - Food and Beverage Division 
• Restaurant Server  
• Banquet Set-up Employee  
• Banquet Server  
• Bus Person  

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Partnerships and Collaborations

• Mayors Office of Employment Development
• Baltimore Development Corporation
• Workforce Investment Boards
• Baltimore City Community College
• Anne Arundel Community College

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Need driven, trained and motivated staff?

• Let us help you
• hire and keep
• the best.

Specialties include full life-cycle placement
and retention services.
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Keller Professional Services

• Let KPS show you
• how to invest in
• your employees and
• your business!