Taking the Plunge

1
Taking the Plunge

• An Approach to Full Organisational
  Self-Assessment -
• One Universitys Experience

2
About JMU

• Post-1992 UK University
• 23,000 Students (UG/PGT/PGR)
• Strong Teaching Record
• Areas of Research Excellence
• Strong Enterprise Culture
• Large Complex
• More Private than Public Sector

3
Why a Full Organisational Approach?

• 6 Faculties
• 6 Support Areas
• Interdependencies
• Therefore, only one management system
• and the Excellence Model is about the
  Management System!!

4
Selling the Concept

• Fundamental Concepts and University Values
• Manage and Develop the Concepts
• Its our management system not the EFQMs
• Keep the Model in the Drawer!

5
Planning Self-Assessment

• Approach to Self-Assessment Consistent with
  Values
• Diagonal Slice Evidence Collection
• Strategic Management Group Trained Involved
• SMG Champions
• External Facilitation

6
Implementing Self-Assessment

• Diagonal Slice Team
• SMG Assessor Training
• SMG Self-Assessment Workshop
• SMG Action Planning
• Honest Communication of Outcomes

7
Challenges of the Action Plan

• Deliver on Action Plan
• Keep up the Excellence Momentum
• People Involvement and Ownership in Improvement
  Projects
• Communication of Successes
• and give credit to the Management System
  (Excellence Model)

8
Taking the Plunge

• Any Questions?