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Developing A Quality Assurance Program For The US Census Bureau

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Looked at three(3) Surveys. Business Sample Revision (BSR) ... Industrial Research and Development (IRDS) Current Survey Requirements. Each survey documented use ... – PowerPoint PPT presentation

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Title: Developing A Quality Assurance Program For The US Census Bureau


1
Developing A Quality Assurance Program For
The US Census Bureaus Business RegisterDavid.
D. Chapman US CENSUS BUREAU 
1
2
What I Want to Talk About
  • Overview
  • Business Register Quality Team
  • Team Projects
  • Recommendations
  • Lessons Learned

3
OVERVIEW
  • US Census Bureau
  • Economic Area
  • Business Register

4
Business Register Purpose
  • to served as a comprehensive central source of
    list frames for the business censuses and
    surveys

5
Secondary Purposes
  • Central Administrative Record Repository
  • Central facility (data and services)
  • Data Source for County Business Pattern and
    Nonemployer Tabulations
  • Source of Data for Economic Research and
    Custom Tabulations

6
Statistical Universes
  • Employer Identification Number (EIN)
  • Social Security Number (SSN)
  • Employer Units
  • Survey Units

7
(No Transcript)
8
Business Register Quality Team
  • Purpose
  • Membership
  • Oversight
  • Projects

9
Team Purpose
  • to develop a plan that ensures the continuous
    quality, reliability, and integrity of all
    business register processes, information, and
    products.

10
Team Membership
  • BR Designers/Managers
  • BR Programmers
  • BR Users
  • Quality and Process Improvement Staff

11
Team Oversight
  • Team Leader
  • ADC Research and Methodology
  • Chief, Economic Planning and
    Coordination Division
  • Steering Group
  • Census Managers

12
Team Projects
  • Transition to New Business Register
  • Administrative Records Processing
  • How Surveys Use Business Register
  • Identify Customer Problems
  • Recommend Changes

13
Transition To New Business Register
  • Coverage
  • Compare Data Values
  • Anecdotal Comments
  • Critical Variables

13
14
Team Projects
  • Transition to New Business Register
  • Administrative Records Processing
  • How Surveys Use Business Register
  • Identify Customer Problems
  • Recommend Changes

15
Admin Records Processing
  • Team examined the current system for
    administrative records processing and recommended
    changes

15
16
Admin Records Sub-teamRecommendations
  • Create Centralized Admin Record Tracking System
  • Systematic Review of Post-Processing Admin Record
    QA
  • Increase Focus on Key Business Register Variables
  • Standardize and Automate QA Reports

16
17
Team Projects
  • Transition to New Business Register
  • Administrative Records Processing
  • How Surveys Use Business Register
  • Identify Customer Problems
  • Recommend Changes

18
Current Survey Use of Business Register
  • What do programs need from BR?
  • Looked at three(3) Surveys
  • Business Sample Revision (BSR)
  • Annual Capital Expenditures (ACES)
  • Industrial Research and Development
  • (IRDS)

19
Current Survey Requirements
  • Each survey documented use
  • Purpose to identify similarities and
    differences in use of BR
  • Great differences in detail, definitions, and
    terminology
  • Difficulty in consolidating information

20
Team Projects
  • Transition to New Business Register
  • Administrative Records Processing
  • How Surveys Use Business Register
  • Identify Customer Problems
  • Recommend Changes

21
Identify Customer Problems
  • Focus Group versus Questionnaire
  • Focus Groups with BR Users
  • Different Surveys Different Jobs
  • Focus Group 12 people two hours

22
Focus Group Comments
  • Two Types of Comments
  • Quality
  • Management

22
23
Comments on Quality
  • More Accurate and Timely Contact Information
  • Add 2002 Economic Census and Current Survey Data
    to Business Register
  • Mergers and Acquisition / Company Structure
  • BAD data

23
24
Comments on Management
  • Communication
  • Documentation
  • Training
  • Interactive Use of the Business Register
  • Management

24
25
Team Projects
  • Transition to New Business Register
  • Administrative Records Processing
  • How Surveys Use Business Register
  • Identify Customer Problems
  • Make Recommendations

26
DeterminingFinal Recommendations
  • Reviewed Individual Recommendations
  • Consolidate Recommendations
  • Added New Recommendations
  • Created Final List
  • Ranked Entries on Final List By
  • Importance
  • Difficulty
  • Final Set of Recommendations

26
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RecommendationsShort Term (Next 6 Months)
  • Administrative Records
  • Administrative Record Repository
  • Wrap-Up Edit
  • Business Register Quality Checks

27
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RecommendationsLong Term (Over 6 Months)
  • Identify a clear list of activities associated
    with Business Register QA plan
  • Problem / Issues Log
  • Annual Meeting with Customers
  • Periodic Audit of Business Register Processes and
    QA plan
  • Monitor Quality of key variables
  • Monthly Analytical Tables
  • Identify Current State of Business Register
  • Determine Trends and emerging problems

28
29
Lessons Learned
29
30
Lessons Learned
  • Project was too BIG

30
31
Lessons Learned
  • 2. You can get a lot done when you dont care
    who gets the credit.

31
32
Lessons Learned
  • 3. All quality problems are management problems.

32
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Lessons Learned
  • 4. Introducing a Quality approach is a wearing
    experience.

33
34
Lessons Learned
  • Team members should be accountable for their
    work.
  • The team should be blend of junior staff and
    enlightened senior staff

34
35
Lessons Learned
  • Need for both Technical Documentation
  • and Management Documentation

35
36
Lessons Learned
  • 7. Focus Groups are worth the effort

36
37
Lessons Learned
  • 8. Similar processes in different programs should
    be documented with common format and common
    definitions

37
38
Questions?
  • David.d.chapman_at_census.gov

38
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