ISE 412: Human Factors Engineering

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ISE 412 Human Factors Engineering

• Dr. Laura Moody
• Fall, 2004

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Course Goals

• Upon completion of ISE 412, students will be able
  to
• Develop, conduct, and evaluate the results of
  human factors research.
• Develop models of human-machine systems.
• Develop information requirements based on
  understanding of human sensory processing and
  cognition.
• Develop action requirements based on
  understanding of human response capabilities and
  limitations.
• Design human-machine interactive systems based on
  appropriate models, information and action
  requirements, and an understanding of human
  abilities, limitations, and preferences.

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Prerequisites and Grading

• Prerequisites
• ISE 311
• EGR 252
• Grading
• Homework/Labs 20
• Paper Review 10
• Team Project 20
• Exam 1 15
• Exam 2 15
• Final Exam 20
• Participation

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Background History of Human Factors
EARLY DAYS
LATER
NOW
UNDERSTANDING COMPLEXITY
PERVASIVE HUMAN FACTORS
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The Designers Dilemma
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Modern Human Factors Understands That
PEOPLE USE TECHNOLOGY
TO ACCOMPLISH THEIR GOALS
IN THEIR ENVIRONMENT.
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Human Factors And Product Design
How a product connects with the user 3 KEY
FOCAL POINTS.
USEFUL

• Meets recognized needs
• Supports goals objectives
• Improves the outcome
• Enhances performance or efficiency
• etc...

USABLE
DESIRABLE

• Fit, reach, strength
• Visible, audible, etc.
• Understandable
• Informative
• Learnable
• etc...

• Pleasure in use
• Satisfaction with outcome
• Fit, feel, finish
• Cultural, social, lifestyle impact
• Sense of empowerment
• etc...

SUCCESSFUL PRODUCTS connect on all levels they
are USEFUL, USABLE, DESIRABLE
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A Framework for Understanding HF Now

• Hierarchy of User Needs (from Bonapace, 2002)
• Example

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Foundational Human Factors Focus on Useful and
Usable
Usability the extent to which a product can
be used by specified users to achieve specified
goals with effectiveness, efficiency, and
satisfaction in a specified context of use. (ISO
9241-11)
For Example
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Towards the New Human Factors Adding
Desirable
For Example

• Break out of the sea of white
• Provide a useful and usable product.
• Meet / exceed consumer needs.

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Human Factors in the Product Development Process
PRM PRODUCTION RELEASE MILESTONE
POS PROJECT OBJECTIVE SUMMARY
DRM DESIGN RELEASE MILESTONE
CUSTOMER
CUSTOMER
MLM MARKET LAUNCH MILESTONE
CSM CONCEPT SELECTION MILESTONE
CONCEPTUALISATION
CONVERSION
EXECUTION
PRE IST
HF DESIGN REQUIREMENTS DESIGN GUIDANCE/RECCOMENDAT
ION PROFESSIONAL ASSESSMENT CONCEPT
EVALUATION BENCHMARKING
IDENTIFY BEHAVIORS, PERCEPTIONS BELIEFS AND
ATTITUDES DEVELOP USER EXPERIENCE MAP IDENTIFY
USER TYPES / STYLES OF USE DEVELOP PROCESS MAPS
AND/OR USER MODELS AND INTERACTION
STYLES INVESTIGATE HABITS AND PRACTICES E-SCAN,
TRENDS ( cultural life style, ..) IDENTIFY UNMET
LATENT NEEDS/DESIRES BENCHMARKING
DESIGN GUIDANCE PROFESSIONAL ASSESSMENT PRODUCT
EVALUATION BENCHMARKING
FIELD TESTING FOLLOW UP RESEARCH BENCHMARKING
IST IDEA SCREEN TOLLGATE
CET CONCEPT EVALUATION TOLLGATE
BET BUSINESS EVALUATION TOLLGATE
POST AUDIT
Define Reqts.
Model
Design
Evaluation
Research
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Fields involved
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Course Outline
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END OF DAY 1